102587 - Trunk access violation crash [@ QUICKTIME.QTS | QuickTime.qts]

Status: VERIFIED DUPLICATE of bug 328204

(Plugins Graveyard :: QuickTime (Apple), defect)

Description

[greer]

This one has a minimal stack but some (potentially useful) user comments. I am
finding the signature in N610, M094 and Trunk builds as well. All of the Trunk
builds are Win2000 crashes. M094 has 5 incidents on NT4 and the remaining crash
(WinXP?) was N610.

   5 Windows NT  4.0 build 1381
  45 Windows NT  5.0 build 2195
   1 Windows NT  5.1 build 2600

Trunk incidents on theses builds:
   1 2001092114
   1 2001092409
   1 2001092509
   2 2001092809


QuickTime.qts   25 
Crash data range: 2001-09-20 to 2001-09-30

Stack Trace: 

         QuickTime.qts + 0x1d1cd (0x6281d1cd)
         QuickTime.qts + 0x19507 (0x62819507)     

     (36094021)    URL: movies.go.com/traliers/index
     (36094021) Comments: same again. the movie is called "shallow hal".I'm
looking at the
quicktime version.
     (36093939) URL: movies.go.com/traliers/index
     (36093939) Comments: just (about) finished looking at the trailer of a move
about a man who
sees the "inner beauty" of women...
     (35895566) URL: http://www.pixel-industries.de
     (35895566) Comments: Clicking a link to http://www.pixel-industries.de
caused the site to load
partially. After mozilla went down. I do have the flash player installed.
     (35890969) Comments: Playing Red Alert II
     (35854279) URL: www.lastdaysofdisco.com
     (35854279) Comments: I just hit the site for the first time and heard a
second the sound and
then it crashed with Dr.Watson for NT4.
     (35840442) Comments: Switching Between a full screen application and mozilla
     (35676538) Comments: I loaded Diablo II

Comment 1

[greer]

adding keywords.

Comment 2

[chris hofmann]

if this can get debugged and fixed quicky it still might have a chance to make
the n6.2 train.

Comment 3

[Peter Lubczynski]

hm...our exception handling should have caught this crash on Windows unless
maybe it's in another thread....

Comment 4

[shrirang khanzode]

open this bug in 6.x, click on this link http://www.pixel-industries.de
I am consistently crashing on this page while it partially loads up and some 
sound plays in the bkgrnd.

QuickTime.qts + 0x129f67 (0x62929f67) 70f4e66e

Comment 5

[shrirang khanzode]

if you don't crash on the first try, try hitting RELOAD once(let page load), 
twice(let page load)..and you should be able to repro then..

Comment 6

[av (gone)]

The upper frame of the page from the latest shrirang comment is causing a 
problem -- http://www.pixel-industries.com/spacer_top/tunes/tunes_45.html .

Stack trace shows only QT call.

Comment 7

[greer]

Today's M095 comments have a few more clues to help reproduce this one:

(37001107)    URL: www.bjork.com
     (37001107) Comments: Completing download of Quicktime 5 movie.
     (36990343) URL: slashdot.org
     (36990343) Comments: Going back to slashdot (Using the back button)
     (36981889) Comments: watching a quicktime movie
     (36971534) Comments: was in a game of Half Life when the quick launch of
mozilla died upon exit of HL. It didnt have any open windows. Most probably a
memory error  because upon open of the HL exe it hard allocates ram and steals
it from whatever is using it  thus causing many problems with persistant stuff
like Moz quicklaunch
     (36959390) Comments: Running DiabloII. Cntl tab to Mozilla... crash
     (36902765) Comments: quitting nhl2002 crashed mozilla-0.9.5. this is the
second time it has happened  this time only quicklaunch was active  last time a
browser window was still opened non-minimized.
     (36842328) URL: www.scifi.com/edwardtheless
     (36842328) Comments: Playing 16-bit real audio trailer
     (36701382) URL: http://www.luminarium.org/renlit/tmore.htm
     (36701382) Comments: Quicktime plugin asked for extra install which I cancelled
     (36679032) Comments: playing quicktime 5 - installing Quicktime essentials
     (36671383) Comments: Playing back a streamed WAV file in the QuickTime plugin
     (36630491) URL: http://www.funet.fi/pub/culture/russian/lyrics/Yesenin/glux.au
     (36630491) Comments: QuickTime plugin starts playing the audio  3 secods
and mozilla crashes
One M094 comment:
 (36554565) URL: dmoz.org
 (36554565) Comments: Mozilla 0.9.4 doesn't display the java applet on 
http://horst.wiesers.net/riviera/Click on this page on the link that opens a new
window containing a QTVR panorama ("bigger pano version")  this window opened 
began to load and then crashed Mozilla.

Updating summary to M095.

Comment 8

[Peter Lubczynski]

I think the crash is inside another thread in Quicktime and maybe memory is
getting currupted. I can't seem to narrow down to a simple testcase that always
fails but the main one always does. Reloading this simple url cause the crash
sometimes:
http://www.pixel-industries.com/spacer_top/tunes/tunes_45.html

Comment 9

[Jan Carpenter]

Also a topcrasher on N620 with old versions of QuickTime.

QUICKTIME.QTS   170 
Min/Max Seconds since last crash: 25 - 777245
Min/Max Runtime: 304 - 777347
Crash data range: 2001-11-04 to 2001-11-13
Build ID range: 2001102218 to 2001102218
Keyword List : download(4), load(8), message(5), netscape(7), play(4), 
Stack Trace: 

	 QUICKTIME.QTS + 0x70734 (0x62870734)
	 0x20072007


COMMENTS/URLs:

     (37981736)	URL: http://www.repriserec.com/8stops7/audio/inmod07.shtml
     (37981736)	Comments: playing music  quicktime format
     (37977623)	Comments: Closed Netscape and received following error message:    "NETSCP6
caused an invalid page fault in module QUICKTIME.QTS at 017766914500.
     (37975747)	URL: www.espn.com
     (37975747)	Comments: Telling it to go back one page (hitting the backwards arrow).
     (37974540)	URL: maariv.co.il
     (37972253)	URL: maariv.co.il
     (37961656)	URL: mantiscorp.com/java
     (37957354)	URL: www.attws.com
     (37957354)	Comments: I was listening to a music clip with quicktime when the screen
froze up and then  showed an illegal operation had been performed and asked me
to close the window.
     (37949927)	URL: macromeata.com
     (37949927)	Comments: At olympus.com - 
     (37948692)	URL: maariv.co.il
     (37946601)	Comments: i was checking my email and i was reading one of them  when i
closed the email the message came up that there was a failure and netscape had
to close
     (37941219)	URL: www.espn.com
     (37940857)	URL: www.espn.com
     (37936444)	URL: http://home.inreach.com/marthac/ahat.html
     (37936444)	Comments: viewing pages on site
     (37933102)	URL: sandbox.com
     (37918361)	URL: www.espn.com
     (37918361)	Comments: While loading the ESPN home page  recieved an Illegal Operation
error message which closed Netscape immediately.
     (37909236)	URL: www.pridefc.com/
     (37909236)	Comments: once again  I was trying to bookmark this site
     (37909125)	URL: www.pridefc.com/
     (37909125)	Comments: adding bookmark while the above page was loading. 
     (37902220)	URL: www.foxkids.com
     (37902220)	Comments: I was trying to launch a game.
     (37894128)	URL: sandbox.com
     (37894128)	Comments: Checking my fantasy football stats.
     (37886697)	URL: dancinghampsters.com
     (37886697)	Comments: trying to get on to jessicasimpson.com when some porn site
poppedup then belly buttons then dancing hampsters and thats when netscape
closed with an error message. it was like using surf-o-matic or autopilot. very
odd the samething happened a few days
     (37886697)	Comments:  ago.  
     (37882681)	URL: www.cartoonnetwork.com
     (37882637)	URL: www.cartoonnetwork.com
     (37882637)	Comments: looking up info on powerpuff girls.....
     (37878765)	Comments: While surfing a box came up repeatly that I needed to shut down
the Netscape browser that there was an error.  Then the Netscape Quality
Feedback Agent came on screen and wouldn't leave.
     (37872342)	Comments: TRYING TO LOG ONTO ESPN SPORTS
     (37868780)	URL: www.quicktime.com
     (37868780)	Comments: I was trying to look at the medium sized StarWars trailer.
     (37850450)	Comments: Getting ready to listen to a sound file and the program crashed.
     (37845318)	Comments: NETSCP6 caused an invalid page fault inmodule QUICKTIME.QTS at
017f:62a8b769.Registers:EAX=0000000c CS=017f EIP=62a8b769
EFLGS=00010202EBX=00000000 SS=0187 ESP=0068f248 EBP=0068f290ECX=00000000 DS=0187
ESI=00000001 FS=138fEDX=00000004 ES=0187
     (37845318)	Comments:  EDI=0068f254 GS=0000Bytes at CS:EIP:39 76 08 75 42 8a 86 59 01 00
00 84 c0 74 0d 6a Stack dump:0068f29c 62924969 00000001 0068f2ac 0671f5fc
00000000 04630000 c0000005 04630000 00000004 62a8b760 00000000 0068f254 0068f078
0068f2d8 62a611a4 
     (37843626)	URL: cartoonnetwork.com
     (37843626)	Comments: watching previews of cartoons
     (37842967)	Comments: reading e-mail and opening attatchments
     (37837091)	Comments: Trying to hit a target in one of the ads your browser offers.
     (37821942)	Comments: again quick time collapsed while playing a movie over a plugin!
Win 98 is saying that netscape took a nonallowed acress. Ir is crazy  but this
quicktime is steeling my nerves!!! .Why  cannot realplayer be the plugin for my
multimedia?
     (37821427)	URL: independent.com
     (37817212)	URL: www.quicktime.com
     (37817212)	Comments: trying to download Quicktime
     (37816080)	Comments: said would i like to download a quicktime music component ? i said
yes halfway frough it said download package error then illegal error appeared
     (37813846)	Comments: trying to view a video @ www.adcritic.com when netscape failed
     (37810088)	Comments: trying to load Sesame Street
     (37809842)	URL: www.espn.go.com
     (37806842)	Comments: looking at postcards to send  message said there was an illegal
operation
     (37800408)	URL: www.apple.com
     (37800408)	Comments: clicked a link within the site to got a dowmload page for
quicktime a pop up window for IE5 came up saying i needed to dload some thing
for it then the browser crashed.
     (37800078)	URL: http://www.lordoftherings.com
     (37800078)	Comments: Trying to play movie trailer using Quicktime player as required by
the host web site.
     (37771385)	Comments: watching a movie about the game cube
     (37768364)	URL: Sony.com 
     (37768364)	Comments: NETSCP6 caused an invalid page fault inmodule QUICKTIME.QTS at
0187:62849e9b.Registers:EAX=ffffffff CS=0187 EIP=62849e9b
EFLGS=00010286EBX=00000000 SS=018f ESP=0068f310 EBP=0000000cECX=00000000 DS=018f
ESI=03c785dc FS=4cffEDX=0000000c ES=018f
     (37768364)	Comments:  EDI=00000000 GS=0000Bytes at CS:EIP:8b 41 34 3b d0 74 39 8a 54 24
30 84 d2 74 31 8a Stack dump:0068f3e4 80008002 0068f3d4 0068f6f4 00000000
0000000c 00000120 00000000 00000258 03c69db0 6298c4b1 03c78500 00000100 00000008
0068f6f4 0068f700 
     (37752052)	URL: http://www.realaudio.com
     (37730257)	URL: www.gatt.com
     (37724238)	Comments: reading email and downloading from a url  it locked up twice at
same page
     (37690209)	URL: espn.com
     (37690209)	Comments: Going back to espn.com home page:NETSCP6 caused an invalid page
fault inmodule QUICKTIME.QTS at 018f:668553ae.Registers:EAX=656d696d CS=018f
EIP=668553ae EFLGS=00010246EBX=00000000 SS=0197 ESP=0068ecd8
EBP=00000001ECX=00000000 DS=0197
     (37690209)	Comments:  ESI=11b9d0e4 FS=54e7EDX=00000000 ES=0197 EDI=11b556e4
GS=0000Bytes at CS:EIP:66 8b 50 50 3b d1 74 0c 8b 80 e0 00 00 00 85 c0 Stack
dump:668556c1 11b556e8 00000000 00000000 11b9d0e4 11b556e4 00000000 0068f0cc
66b262db ffffffff 668541b0 00000000
     (37690209)	Comments:  00000001 00000000 11b9d0e4 00000000 
     (37689478)	Comments: logging off
     (37685572)	URL: DAVY32MOaol.com
     (37685572)	Comments: Selecting product information. including website browsing. please
upgrade or send information on your next free upgrade downloads.
     (37675553)	URL: WWW.QUICKTIME.COM
     (37675553)	Comments: WATCHING A MOVIE TRAILER.
     (37667380)	Comments: Trying to open a website.
     (37664174)	Comments: i had it opened a couple of hours ago  but closed it  then
reopened and got the error
     (37664119)	Comments: Trying to listen to music  Error was in ( Netscp6 caused a stack
fault)
     (37657853)	URL: lionel.com
     (37657853)	Comments: Trying to play a train whistle sound.  The site said I needed no
plugin.
     (37630579)	Comments: fbfb
     (37600795)	Comments: It said there was an error with the Quicktime viewer software or
plug-in.
     (37599824)	Comments: Nothing 
     (37594845)	URL: www.puddleofmudd.com
     (37594845)	Comments: surfin as usual...window pops up says something is "illegal"

Comment 10

[Peter Lubczynski]

Talkback shows this stack signature as far back as Nav 4.07. I think this is a
problem inside Quicktime that newer releases of Quicktime may fix. I wonder if
Apple is aware of this crash of if there is something we can do or relnote.

Comment 11

[Eric Carlson]

We have been unable to reproduce this crash with Netscape 6.2 and QuickTime 5 or later on Win2K, Mac 
OS 9.1, or OS X. 

Comment 12

[Jay Patel [:jay]]

updating summary with M096, since this has been a topcrash with Mozilla 0.9.6. 
Here's some Talkback data for that milestone:

QuickTime.qts   27 
BBID range: 17017 - 360907
Min/Max Seconds since last crash: 35 - 1765935
Min/Max Runtime: 11279 - 1765935
Crash data range: 2001-12-03 to 2001-12-11
Build ID range: 2001112012 to 2001112012
Keyword List : 
Stack Trace: 

	 QuickTime.qts + 0x7fd6b (0x6287fd6b)
	 QuickTime.qts + 0x7f6ab (0x6287f6ab)
	 QuickTime.qts + 0x92c2a (0x62892c2a)
	 0x0b4e8d92     (282386)	URL: http://www.180sportsclassics.com/video/mellors[1].mpeg
     (282386)	Comments: Clicked on a link to an MPEG file. Mozilla said that the plugin
crashed.
     (106879)	URL: Slashdot.org
     (106879)	Comments: Loading 'Gothic'  a fairly new game. Had worked well until then.
     (99454)	URL: http://home.talkcity.com/LibertySt/cyberjamesa/halloweenscarystory.html
(65099)
Comments: nothing. browser was in background.

Comment 13

[Jay Patel [:jay]]

Updating summary with M097, since this continues to be a topcrasher with Mozilla
0.9.7:

QuickTime.qts   33
		 102587 	 ASSI 	  	 [e-mail] 	 Future 	 2001-12-18 
BBID range: 1328540 - 1800459
Min/Max Seconds since last crash: 197 - 786650
Min/Max Runtime: 15963 - 8398540
Crash data range: 2002-01-07 to 2002-01-17
Build ID range: 2001122109 to 2001122109
Keyword List : 
Stack Trace: 

	 QuickTime.qts + 0x7fd6b (0x6287fd6b)
	 QuickTime.qts + 0x7f6ab (0x6287f6ab)
	 QuickTime.qts + 0x92c2a (0x62892c2a)
	 0x0ab08d5e     (1800459)	URL: www.smallworld.com
     (1756519)	Comments: Just quit Half Life Team Fortress; explorer froze  and then
everything crashed. Under Win XP.
     (1660061)	URL: winamp.com
     (1660061)	Comments: Idling in background whiel playing UT
     (1620646)	URL: www.liquid.org -- look for doug englebart audio
     (1620646)	Comments: playing quicktime movie  maybe fast internet start to blame?
     (1557602)	URL: www.etrade.com:443
     (1537137)	URL: www.ifilm.com
     (1341044)	URL: stream.apple.akadns.com
     (1341044)	Comments: reloaded page
     (1333096)	URL: www.flashyourrack.com
     (1328540)	URL: www.keyspy.net

As Peter mentioned, this might be a problem with Quicktime itself...and if we
can't fix this from our end...maybe we can get the evangalism team to talk to
Apple directly.  I really don't know what the solution is...but we definitely
need to address this somehow...it's been a major crash with almost ever release
we have ever had (both milestones and netscape releases).

Comment 14

[shrirang khanzode]

Relax.

This has been mwntioned in the Release Notes for 6.2 already :

http://home.netscape.com/eng/mozilla/ns62/relnotes/62.html?cp=n6ilnvrln#compatib
le

Nothing much we can do from our side other than telling users to use the latest 
version of quicktime. Not our problem..eh ? Should this bug be just closed?

Comment 15

[Jay Patel [:jay]]

Yeah, since there isn't much we can do...marking this one worksforme.

Comment 16

[shrirang khanzode]

v

Comment 17

[Robin Monks]

Now appears on Firefox 1.0.2 with the /latest/ QuickTime on Windows XP SP2 when
 an audio clip in a tab and comming out of standby.  Talk back IDs:

MINE:
http://talkback-public.mozilla.org/talkback/fastfind.jsp?search=2&type=iid&id=4641561#id
QuickTime.qts + 0xc8c42 (0x668c8c42) 744337fd

There are also many more when doing a talkback search for that stack (in Moz and
FF).
http://talkback-public.mozilla.org/talkback/fastfind.jsp?search=2&type=iid&id=4573177#id
http://talkback-public.mozilla.org/talkback/fastfind.jsp?search=2&type=iid&id=4522878#id
http://talkback-public.mozilla.org/talkback/fastfind.jsp?search=2&type=iid&id=4398829#id
http://talkback-public.mozilla.org/talkback/fastfind.jsp?search=2&type=iid&id=4347423#id
http://talkback-public.mozilla.org/talkback/fastfind.jsp?search=2&type=iid&id=4289325#id

Comment 18

[Wayne Mery (:wsmwk)]

quicktime v5.0.1 on win2000 (unsure if v5 counts as too "old" and buggy) 

TB11597947
Stack Signature	 QuickTime.qts + 0x7fda7 (0x6287fda7) 0cfdf03f
Product ID	FirefoxTrunk
Build ID	2005090707
Trigger Time	2005-11-08 08:12:29.0
Platform	Win32
Operating System	Windows NT 5.0 build 2195
Module	QuickTime.qts + (0007fda7)
URL visited	
User Comments	system was unattended. FF was up for a couple days. FF has been totally stable. FF was at approx 300meg virtual the last time I looked 12 hours ago - perhaps it shot up beyond what the system could handle? currently, keyboard is totally unresponsive.  Note: I don't recall quicktime being open.
Since Last Crash	1401933 sec
Total Uptime	3049418 sec
Trigger Reason	Access violation
Source File, Line No.	N/A
Stack Trace 	
QuickTime.qts + 0x7fda7 (0x6287fda7)
QuickTime.qts + 0x7f6ab (0x6287f6ab)
QuickTime.qts + 0x92c2a (0x62892c2a)
0x04888dfa

some other recent talkbacks
11603692	 QuickTime.qts + 0xf80e1 (0x668f80e1) e5a6e0ec	
11597947	 QuickTime.qts + 0x7fda7 (0x6287fda7) 0cfdf03f	
11593968	 QuickTimeVR.qtx + 0x5b7d (0x674d5b7d) 641804d1	
11576708	 QuickTime.qts + 0x1ae36 (0x6681ae36) 1c72b3c9	
11571218	 QuickTimeH264.qtx + 0x2933c (0x67ea933c) c42142f2	
11501264	 QuickTime.qts + 0x1522 (0x08c51522) 5f17bea0	
11499811	 QuickTimeH264.qtx + 0x12ec0 (0x67e92ec0) e27a794a	
11456176	 QuickTimeH264.qtx + 0x2933c (0x67ea933c) c42142f2	
11456093	 QuickTimeH264.qtx + 0x2933c (0x67ea933c) c42142f2	
11440209	 QuickTimeWebHelper.qtx + 0x87ef (0x66f087ef) 383a7c59	
11416282	 QuickTime.qts + 0x68007 (0x66868007) aee9d994	
11416261	 QuickTime.qts + 0x68007 (0x66868007) aee9d994	
11416217	 QuickTime.qts + 0x68007 (0x66868007) aee9d994	
11416176	 QuickTime.qts + 0xcc355 (0x668cc355) 612075a5	
11390075	 QuickTime.qts + 0x2eb7a6 (0x66aeb7a6) 33b0ecd4	
11390059	 QuickTime.qts + 0x2eaff7 (0x66aeaff7) bb1a9748	
11329325	 QuickTimeH264.qtx + 0x2915c (0x67eb915c) c95d9487

Comment 19

[earthsound]

Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8) Gecko/20051111 Firefox/1.5, QuickTime 7.0.3, Windows XP SP2, 1GB of RAM

I can reproduce this 100% by following three steps:

1)visiting this link:
(WARNING: 1) it will crash Firefox  & 2) the file is 11.3MB)

http://www.linksys.com/servlet/Satellite?blobcol=urldata&blobheadername1=Content-Type&blobheadername2=Content-Disposition&blobheadervalue1=image%2Ftiff&blobheadervalue2=inline%3B+filename%3Dwrt54gx.tif&blobkey=id&blobtable=MungoBlobs&blobwhere=1119927802595&ssbinary=true

it is a tiff image (wrt54gx.tif) 

2) click OK on the dialog box that pops up saying:

"QuickTime Plug-in 7.0.3

The plug-in performed an illegal operation. You are strongly advised to restart Firefox.

[] Don't show this message again during this session

[OK]"

3) resize the browser (or pop-up windows, depending on how you got to that page)

I got to that page from the product description page of the Linksys WRT54GX router (http://www.linksys.com/servlet/Satellite?childpagename=US%2FLayout&packedargs=c%3DL_Product_C2%26cid%3D1115416825933&pagename=Linksys%2FCommon%2FVisitorWrapper) by clicking on the "Product Image (high res)" link at the bottom right hand side of the page.

Neither Opera 8.02 or IE6 crash.

See TB12961938K & TB12962030Y

The stack was the same for both & was quite short and mostly unhelpful:

QuickTime.qts + 0x6e4d4 (0x6686e4d4)

Comment 20

[Henrik Gemal]

TB13751781Z
using
Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9a1) Gecko/20060109 Firefox/1.6a1 ID:2006010905

Comment 21

[earthsound]

Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8) Gecko/20051111 Firefox/1.5

everything I said in comment #19 stands, using Quick Time 7.0.4

see TB13973739Z

Comment 22

[Jean-Michel Reghem]

I've a similar bug, but it concern a m4a movie, played with quicktime on the apple.com site

https://bugzilla.mozilla.org/show_bug.cgi?id=328204

Comment 23

[Osama]

I have the same problem here aswell.

Comment 24

[Osama]

(In reply to comment #21)
> Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8) Gecko/20051111
> Firefox/1.5
> 
> everything I said in comment #19 stands, using Quick Time 7.0.4
> 
> see TB13973739Z
> 

I have the new quicktime and firefox says a plugin caused an illegal operation. If i click the back button the quicktime file will reload and then work but once its finished playing firefox crashes. 

Comment 25

[Jean-Michel Reghem]

i can't reproduce comment #19 with Firefox 2.0.0.1 (build 2006120418) and Quicktime
7.0.4.

But the bug 328204 has a reproducible way to crash Quicktime 7.0.4 and Firefix 2.0 and Gran Paradiso alpha 2 with an illegal operation in plugin ...

As this bug is very old and was originally created for Netscape 6.2 i set this one as duplicate of bug 328204

Comment 26

[Osama]

Is this bug being worked on?

It crashes firefox for me on a daily basis.

Comment 27

[timeless]

1. it's resolved as a duplicate
2. it's a crash in apple code, and we're not apple