Closed
Bug 109139
Opened 23 years ago
Closed 22 years ago
N621 & M099 crash installing Java plugin [@ KERNEL32.DLL | ntdll.dll - nsXPInstallManager::OnInstallDone | nsXPInstallManager::FinalStatus]
Categories
(Core Graveyard :: Installer: XPInstall Engine, defect)
Tracking
(Not tracked)
VERIFIED
WORKSFORME
mozilla1.0
People
(Reporter: greer, Assigned: dprice)
Details
(Keywords: crash, topcrash-, Whiteboard: [adt3] (JC))
Crash Data
Attachments
(2 files)
N6.20 users are crashing at the end of the installation process. User comments point to downloading java plugins and the JRE. Count Platform List 45 Windows 98 4.10 build 67766446 32 Windows 98 4.90 build 73010104 17 Windows 98 4.10 build 67766222 Count Build Id List 94 2001102218 No of Unique Users 94 Stack trace(Frame) KERNEL32.DLL + 0xb992 (0xbff7b992) nsXPInstallManager::FinalStatus [d:\builds\seamonkey\mozilla\xpinstall\src\nsXPInstallManager.cpp line 956] nsTopProgressListener::FinalStatus [d:\builds\seamonkey\mozilla\xpinstall\src\nsTopProgressNotifier.cpp line 193] nsInstall::FinalizeInstall [d:\builds\seamonkey\mozilla\xpinstall\src\nsInstall.cpp line 891] InstallFinalizeInstall [d:\builds\seamonkey\mozilla\xpinstall\src\nsJSInstall.cpp line 842] js_Invoke [d:\builds\seamonkey\mozilla\js\src\jsinterp.c line 809] js_Interpret [d:\builds\seamonkey\mozilla\js\src\jsinterp.c line 2720] js_Execute [d:\builds\seamonkey\mozilla\js\src\jsinterp.c line 991] JS_EvaluateUCScriptForPrincipals [d:\builds\seamonkey\mozilla\js\src\jsapi.c line 3317] JS_EvaluateUCScript [d:\builds\seamonkey\mozilla\js\src\jsapi.c line 3298] JS_EvaluateScript [d:\builds\seamonkey\mozilla\js\src\jsapi.c line 3265] RunInstallOnThread [d:\builds\seamonkey\mozilla\xpinstall\src\nsSoftwareUpdateRun.cpp line 445] (37729588) URL: www.madebig.com (37729588) Comments: uploading pictures (37721194) Comments: Java 2 Plugin finished installing. (37720378) Comments: installing Java2 for windows (37720038) Comments: I really don't know I just lost netscape after uploading Java Plug in which had completed (37716709) Comments: logging onto another site (37704862) Comments: i was downloading the dutch spell checker (37680897) Comments: restart my computer (37653025) Comments: Installing Java 2 Runtime Environment for Windows (37626469) Comments: Downloading Java Plugging after upgrading to 6.20 (37601577) Comments: Installing new speller languages email composer and navigator opened (37599742) Comments: don't know (37598870) Comments: I was just downloading your java2 why am i having trouble with your netscape 6 to use it? (37586969) Comments: JAVA was loading I wasn't doing anything else. (37582122) Comments: go to internet explorer (37573965) Comments: installing java (37554337) Comments: entering site and program froze (37554244) Comments: Installing java plugin (37543544) Comments: downloading java (37541617) Comments: Just downloaded Java plugin but did not restart netscape immediately then crash just happened.By the way this browser is just what users have been waiting for .I had previously used it for 8 hrs contnously on Win 98 without a single crashCheers (37523989) URL: pogo.com (37523989) Comments: waiting on a game to load (37490933) Comments: trying to install the Java runtime package (37476012) Comments: Sometimes the browser just hang-up! And there are times (illegal operation) warning appears on the screen!Why is that so! Is there any option to avoid that? (37462970) Comments: i wasn't at my computer (37457741) URL: http://www.uvsc.com (37457741) Comments: Downloading and installing the java 1.3.1 plug in for windows (37449967) Comments: downlod (37425470) Comments: Downloading your JAVA applet (37424089) Comments: i keep getting erro illegal function
Summary: N620 crash installing Java plugin [@ nsXPInstallManager::FinalStatus] → N620 crash installing Java plugin [@ KERNEL32.DLL - nsXPInstallManager::FinalStatus]
summary update for talkback
Summary: N620 crash installing Java plugin [@ KERNEL32.DLL - nsXPInstallManager::FinalStatus] → N620 crash installing Java plugin [@ ntdll.dll - KERNEL32.DLL - nsXPInstallManager::FinalStatus]
Comment 2•23 years ago
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This crash is showing up under both the KERNEL32.DLL and ntdll.dll stack signatures. The total amount of crashes for both of these crashes make this a major crash for Netscape 6.20. Here is some info for the ntdll.dll version of this crash: Count Offset Real Signature [ 10 ntdll.dll + 0x2e22a (0x77f7e22a) d64d71fa - nsXPInstallManager::FinalStatus ] [ 4 ntdll.dll + 0x2e2ad (0x77f7e2ad) c7675ce3 - nsXPInstallManager::FinalStatus ] [ 3 ntdll.dll + 0x2e22a (0x77f7e22a) 15cb6c87 - nsXPInstallManager::FinalStatus ] [ 2 ntdll.dll + 0x754b (0x77f6754b) 770c207d - nsXPInstallManager::FinalStatus ] Crash date range: 2001-11-10 to 2001-11-18 Min/Max Seconds since last crash: 269 - 177807 Min/Max Runtime: 269 - 511686 Keyword List : Count Platform List 17 Windows NT 5.1 build 2600 2 Windows NT 4.0 build 1381 Count Build Id List 19 2001102218 No of Unique Users 19 Stack trace(Frame) ntdll.dll + 0x2e22a (0x77f7e22a) nsXPInstallManager::FinalStatus [d:\builds\seamonkey\mozilla\xpinstall\src\nsXPInstallManager.cpp line 956] nsTopProgressListener::FinalStatus [d:\builds\seamonkey\mozilla\xpinstall\src\nsTopProgressNotifier.cpp line 193] nsInstall::FinalizeInstall [d:\builds\seamonkey\mozilla\xpinstall\src\nsInstall.cpp line 891] InstallFinalizeInstall [d:\builds\seamonkey\mozilla\xpinstall\src\nsJSInstall.cpp line 842] js_Invoke [d:\builds\seamonkey\mozilla\js\src\jsinterp.c line 809] js_Interpret [d:\builds\seamonkey\mozilla\js\src\jsinterp.c line 2720] js_Execute [d:\builds\seamonkey\mozilla\js\src\jsinterp.c line 991] JS_EvaluateUCScriptForPrincipals [d:\builds\seamonkey\mozilla\js\src\jsapi.c line 3317] JS_EvaluateUCScript [d:\builds\seamonkey\mozilla\js\src\jsapi.c line 3298] JS_EvaluateScript [d:\builds\seamonkey\mozilla\js\src\jsapi.c line 3265] RunInstallOnThread [d:\builds\seamonkey\mozilla\xpinstall\src\nsSoftwareUpdateRun.cpp line 445] _PR_NativeRunThread [../../../../../pr/src/threads/combined/pruthr.c line 435] msvcrt.dll + 0x27fb8 (0x77c37fb8) kernel32.dll + 0x202ed (0x77e802ed) (38028364) Comments: sfsfssfs (37934960) Comments: downloading Adding qawanted keyword to see if we can get someone to reproduce this.
Keywords: qawanted
Summary: N620 crash installing Java plugin [@ ntdll.dll - KERNEL32.DLL - nsXPInstallManager::FinalStatus] → N620 crash installing Java plugin [@ KERNEL32.DLL | ntdll.dll - nsXPInstallManager::FinalStatus]
Comment 3•23 years ago
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Adding M096 to summary, since there are a few crashes with Mozilla 0.9.6: Count Offset Real Signature [ 3 ntdll.dll + 0x2e22a (0x77f7e22a) d64d71fa - nsXPInstallManager::FinalStatus ] Crash date range: 2001-11-21 to 2001-11-27 Min/Max Seconds since last crash: 484 - 154176 Min/Max Runtime: 484 - 154176 Keyword List : Count Platform List 3 Windows NT 5.1 build 2600 Count Build Id List 3 2001112012 No of Unique Users 3 Stack trace(Frame) ntdll.dll + 0x2e22a (0x77f7e22a) nsXPInstallManager::FinalStatus [d:\builds\seamonkey\mozilla\xpinstall\src\nsXPInstallManager.cpp line 958] nsTopProgressListener::FinalStatus [d:\builds\seamonkey\mozilla\xpinstall\src\nsTopProgressNotifier.cpp line 193] nsInstall::FinalizeInstall [d:\builds\seamonkey\mozilla\xpinstall\src\nsInstall.cpp line 890] InstallFinalizeInstall [d:\builds\seamonkey\mozilla\xpinstall\src\nsJSInstall.cpp line 858] js_Invoke [d:\builds\seamonkey\mozilla\js\src\jsinterp.c line 834] js_Interpret [d:\builds\seamonkey\mozilla\js\src\jsinterp.c line 2792] js_Execute [d:\builds\seamonkey\mozilla\js\src\jsinterp.c line 1014] JS_EvaluateUCScriptForPrincipals [d:\builds\seamonkey\mozilla\js\src\jsapi.c line 3380] JS_EvaluateUCScript [d:\builds\seamonkey\mozilla\js\src\jsapi.c line 3361] JS_EvaluateScript [d:\builds\seamonkey\mozilla\js\src\jsapi.c line 3328] RunInstallOnThread [d:\builds\seamonkey\mozilla\xpinstall\src\nsSoftwareUpdateRun.cpp line 443] _PR_NativeRunThread [../../../../../pr/src/threads/combined/pruthr.c line 435] msvcrt.dll + 0x27fb8 (0x77c37fb8) kernel32.dll + 0x202ed (0x77e802ed) (38564395) Comments: installing java This hasn't been looked at for a while...and I'm hesitant to set a target milestone...can someone please take a look and set the milestone? Changine the component to OJI, in case they know anything about this crash.
Assignee: syd → joe.chou
Component: Installer: XPI Packages → OJI
QA Contact: ktrina → pmac
Summary: N620 crash installing Java plugin [@ KERNEL32.DLL | ntdll.dll - nsXPInstallManager::FinalStatus] → N620 & M096 crash installing Java plugin [@ KERNEL32.DLL | ntdll.dll - nsXPInstallManager::FinalStatus]
Comment 4•23 years ago
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I think this was reassigned in error. Although Java may be a very commonly installed package, this crash is clearly during the XPInstall and isn't the fault of the package being installed.
Assignee: joe.chou → syd
Component: OJI → Installer: XPInstall Engine
QA Contact: pmac → jimmylee
Comment 5•23 years ago
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nsXPInstallManager::FinalStatus should be calling into nsXPITriggerInfo::SendStatus, not something in ntdll.dll -- Could the install manager somehow be deleted when we get the FinalStatus callback? Is the crash always the same place in ntdll.dll?
Comment 6•23 years ago
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This continues to be a topcrasher with every new release or milestone. Here is some more data from Talkback that might help us find a solid testcase: Netscape 6.21 (N621): Count Offset Real Signature [ 46 KERNEL32.DLL + 0xb992 (0xbff7b992) 5e0e19dc - nsXPInstallManager::FinalStatus ] [ 28 KERNEL32.DLL + 0xb9a6 (0xbff7b9a6) 31cbb794 - nsXPInstallManager::FinalStatus ] [ 20 KERNEL32.DLL + 0xbb07 (0xbff6bb07) aeb0b633 - nsXPInstallManager::FinalStatus ] [ 20 KERNEL32.DLL + 0xbaf3 (0xbff6baf3) eb93caec - nsXPInstallManager::FinalStatus ] [ 19 KERNEL32.DLL + 0xb983 (0xbff7b983) dfabd813 - nsXPInstallManager::FinalStatus ] [ 17 KERNEL32.DLL + 0xb997 (0xbff7b997) f1e621f2 - nsXPInstallManager::FinalStatus ] Crash date range: 2002-01-03 to 2002-01-14 Min/Max Seconds since last crash: 33 - 671246 Min/Max Runtime: 33 - 1088992 Keyword List : download(25), game(5), java(28), load(29), message(4), netscape(9), plugin(5), install(8), Count Platform List 74 Windows 98 4.10 build 67766446 40 Windows 98 4.90 build 73010104 36 Windows 98 4.10 build 67766222 Count Build Id List 150 2001112815 No of Unique Users 150 Stack trace(Frame) KERNEL32.DLL + 0xb992 (0xbff7b992) nsXPInstallManager::FinalStatus [c:\builds\seamonkey\mozilla\xpinstall\src\nsXPInstallManager.cpp line 956] nsTopProgressListener::FinalStatus [c:\builds\seamonkey\mozilla\xpinstall\src\nsTopProgressNotifier.cpp line 193] nsInstall::FinalizeInstall [c:\builds\seamonkey\mozilla\xpinstall\src\nsInstall.cpp line 891] InstallFinalizeInstall [c:\builds\seamonkey\mozilla\xpinstall\src\nsJSInstall.cpp line 842] js_Invoke [c:\builds\seamonkey\mozilla\js\src\jsinterp.c line 809] js_Interpret [c:\builds\seamonkey\mozilla\js\src\jsinterp.c line 2720] js_Execute [c:\builds\seamonkey\mozilla\js\src\jsinterp.c line 991] JS_EvaluateUCScriptForPrincipals [c:\builds\seamonkey\mozilla\js\src\jsapi.c line 3327] JS_EvaluateUCScript [c:\builds\seamonkey\mozilla\js\src\jsapi.c line 3308] JS_EvaluateScript [c:\builds\seamonkey\mozilla\js\src\jsapi.c line 3275] RunInstallOnThread [c:\builds\seamonkey\mozilla\xpinstall\src\nsSoftwareUpdateRun.cpp line 445] (1664115) Comments: i downloaded a parody song and my realplayer would not allow me to listen to it so i dwnlded again and again but still could not hear it but it did show that it was playing . I cant understand it ive done this proceedure many times before and never had (1664115) Comments: a problem in past (1662349) Comments: Download a Java update (1659005) Comments: went to play a game and had to download suntime java and i recieved an error message the netscape has performed illegal operations this appeared after the installation ws complete of the java plug in (1656654) Comments: I was unable to download the Java updated plug-in. The system crashed out with a close/ignore message. (1656033) Comments: Downloading Java something (1651882) Comments: It started when I downloaded Netscape 6.1 (1643542) Comments: downloading a Java plug-in for Netscape 6.2 caused the error message (1643532) URL: www.multimap.com (1640659) Comments: Iwas down loading java music kareoka (1609181) Comments: It is acting crazy...always says we have performed an illeagal operation (1607354) Comments: im unable to return to previous page! (1603661) Comments: NETSCP6 caused an invalid page fault inmodule KERNEL32.DLL at 0167:bff7b992.Registers:EAX=0000008c CS=0167 EIP=bff7b992 EFLGS=00010206EBX=00000000 SS=016f ESP=04b6f998 EBP=04b6fa20ECX=00000009 DS=016f ESI=0000008c FS=0d8fEDX=819cee6c ES=016f (1603661) Comments: EDI=00000070 GS=0000Bytes at CS:EIP:80 3e 04 74 0f 33 c0 50 50 50 68 05 00 00 c0 e8 Stack dump:0493b0a0 601a3527 0000008c 040f6ca0 03f3c970 60216ae3 00000070 040f6ca0 03f17850 60216abc 03f3c970 039967f8 60b904dc 040f6ca0 039967b0 60202594 (1601790) Comments: down loading java 2 (1585933) Comments: downloading (1578966) URL: geocities.yahoo.com (1578966) Comments: downloading java plug in (1571884) Comments: I was downloading. It is not the first time. I think that something is wrong with downloading. I would like to know what mayght be the problem? (1570902) URL: http://chat.yahoo.com (1570902) Comments: it just killed itself (1567639) Comments: I was downloading excite games. (1562918) URL: www.azzaman.com (1562918) Comments: browsing the net. prompt of complete instalation of java software plugins for netscape 6.2 (1556013) Comments: instaling java so i can play yahoo games (1554830) URL: www.acbl.com (1549654) Comments: downloading a game (1536967) Comments: Installing Java Plug IN (1513691) Comments: downloaded java1.3 from netscape-netscape 6.2 crashed - (1511358) Comments: non (1510085) Comments: Dowloading the Java 2 plugin when I recieved an error (1506489) Comments: DOWNLOADING JAVA (1504778) Comments: downloading basic version of java 1 3 (1492919) URL: ftp://ftp.netscape......... (1492919) Comments: geting a plugin for a litle jave chess program (1476697) URL: www.acmequiz.com (1476697) Comments: trying to download a file (1471109) Comments: POGO GAMES (1443424) URL: http://www.datek.com (1443424) Comments: trying to activiate datek streamer (1441896) URL: www.lycos.co.uk (1441896) Comments: downloading Java (1396207) URL: www.bih.net.ba (1396207) Comments: ccc (1382719) URL: Bellsouth.net (1382719) Comments: Down loading JAVA (1378460) Comments: Downloading Java for windows. Failed while trying to open JAR files (1373550) Comments: downloading a java plug in (1367189) Comments: i'll be on line and it will shut me down (1367050) Comments: I Dont Know. (1366407) URL: http://www.sun.com (1366407) Comments: Loading a JAVA page which prompted 6.x to tell me I need to download the latest JRE package which I already had installed .. ;( (win98x as you wil see from the easter egg transmission)anyhow resulted in a new JRE download and a Netscape crash and (1366407) Comments: burn after (no Windows kill directly caused)Robin (1355347) Comments: was finishing install of java 2 when illegal operation screen came up (1341964) Comments: Checking e-mail and downloading Java (1326789) Comments: installing java plugin (1322022) Comments: i was fucking myself in the head for downloading the netscape browser which had no java as standard while downloading it got fucked up do something abt it or iam getting internet explorer i dont think u care to replykeep up this excellent service and (1322022) Comments: reputation (1321272) URL: www.excite.com (1317325) Comments: was installing a java 2 plugin when this error message ocurred:Netscp6 has caused an error in Kernel32.dll. Netscp6 will now close. (1312118) Comments: I was using mIRC and reading some news on netscape that I accessed from the Netscape Sidebar. My ICQ was also active. (1308073) Comments: netscape 6.2 (1288161) URL: www.ahamembership.com (1288161) Comments: downloading a java 2 plug-in (1285280) Comments: I was filling out an application for coupons (1277593) Comments: downloading java (1277257) Comments: I was downloading JAVA (1272741) Comments: installing flash2 (1260170) Comments: install jave 2 web cam browser Mozilla 0.9.7 (M097): Count Offset Real Signature [ 3 KERNEL32.DLL + 0xb992 (0xbff7b992) 5e0e19dc - nsXPInstallManager::FinalStatus ] [ 2 KERNEL32.DLL + 0xbaf3 (0xbff6baf3) eb93caec - nsXPInstallManager::FinalStatus ] [ 2 KERNEL32.DLL + 0xb9a6 (0xbff7b9a6) 31cbb794 - nsXPInstallManager::FinalStatus ] Crash date range: 2002-01-10 to 2002-01-15 Min/Max Seconds since last crash: 1358 - 77072 Min/Max Runtime: 1358 - 155715 Keyword List : Count Platform List 5 Windows 98 4.10 build 67766446 2 Windows 98 4.90 build 73010104 Count Build Id List 7 2001122109 No of Unique Users 7 Stack trace(Frame) KERNEL32.DLL + 0xb992 (0xbff7b992) nsXPInstallManager::FinalStatus [d:\builds\seamonkey\mozilla\xpinstall\src\nsXPInstallManager.cpp line 959] nsTopProgressListener::FinalStatus [d:\builds\seamonkey\mozilla\xpinstall\src\nsTopProgressNotifier.cpp line 193] nsInstall::FinalizeInstall [d:\builds\seamonkey\mozilla\xpinstall\src\nsInstall.cpp line 890] InstallFinalizeInstall [d:\builds\seamonkey\mozilla\xpinstall\src\nsJSInstall.cpp line 856] js_Invoke [d:\builds\seamonkey\mozilla\js\src\jsinterp.c line 834] js_Interpret [d:\builds\seamonkey\mozilla\js\src\jsinterp.c line 2799] js_Execute [d:\builds\seamonkey\mozilla\js\src\jsinterp.c line 1014] JS_EvaluateUCScriptForPrincipals [d:\builds\seamonkey\mozilla\js\src\jsapi.c line 3358] JS_EvaluateUCScript [d:\builds\seamonkey\mozilla\js\src\jsapi.c line 3339] JS_EvaluateScript [d:\builds\seamonkey\mozilla\js\src\jsapi.c line 3306] RunInstallOnThread [d:\builds\seamonkey\mozilla\xpinstall\src\nsSoftwareUpdateRun.cpp line 443] (1568823) URL: ftp.netscape.com/pub/netscape6/english/6.2.1/windows/win32/xpi (1541936) Comments: gone to jonttuz.net it worked before.. nothing else happened except just installed java2 without restarting mozilla there were no java in root on jonttuz.net (1514178) URL: http://www.speedbit.com/buy.asp?DAUI=51910720&DAPCode=T2228-P3019-H1282&Ref=1&V=5.0.0.1
Summary: N620 & M096 crash installing Java plugin [@ KERNEL32.DLL | ntdll.dll - nsXPInstallManager::FinalStatus] → N621 & M097 crash installing Java plugin [@ KERNEL32.DLL | ntdll.dll - nsXPInstallManager::FinalStatus]
Comment 8•22 years ago
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Seems like this topcrash bug should be assigned to you, Dan, so now it is.
Assignee: syd → dveditz
Comment 11•22 years ago
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I don't know why this would be crashing in the kernel based on what nsXPInstallManager is doing there. Bug 108098 shows the same nsXPInstallManager line in the stack but makes a lot more sense. If the mTriggers member got trashed somehow it could be pointing at odd places, but in that case I wouldn't expect the crash to be at a consistent address. I also don't see how the FinalStatus call could come before the nsXPInstallManager object is deleted.
Status: NEW → ASSIGNED
Target Milestone: Future → mozilla1.0
Comment 12•22 years ago
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crashing on M099 at offset 0x2e22a Crash date range: 2002-03-11 to 2002-03-15 Min/Max Seconds since last crash: 16231 - 48826 Min/Max Runtime: 16231 - 48826 Count Platform List 4 Windows NT 5.1 build 2600 Count Build Id List 4 2002031106 No of Unique Users 4 Stack trace(Frame) ntdll.dll + 0x2e22a (0x77f7e22a) nsXPInstallManager::FinalStatus [d:\builds\seamonkey\mozilla\xpinstall\src\nsXPInstallManager.cpp line 959] nsTopProgressListener::FinalStatus [d:\builds\seamonkey\mozilla\xpinstall\src\nsTopProgressNotifier.cpp line 196] nsInstall::FinalizeInstall [d:\builds\seamonkey\mozilla\xpinstall\src\nsInstall.cpp line 876] InstallFinalizeInstall [d:\builds\seamonkey\mozilla\xpinstall\src\nsJSInstall.cpp line 856] js_Invoke [d:\builds\seamonkey\mozilla\js\src\jsinterp.c line 790] js_Interpret [d:\builds\seamonkey\mozilla\js\src\jsinterp.c line 2746] js_Execute [d:\builds\seamonkey\mozilla\js\src\jsinterp.c line 970] JS_EvaluateUCScriptForPrincipals [d:\builds\seamonkey\mozilla\js\src\jsapi.c line 3341] JS_EvaluateUCScript [d:\builds\seamonkey\mozilla\js\src\jsapi.c line 3322] JS_EvaluateScript [d:\builds\seamonkey\mozilla\js\src\jsapi.c line 3289] RunInstallOnThread [d:\builds\seamonkey\mozilla\xpinstall\src\nsSoftwareUpdateRun.cpp line 443] _PR_NativeRunThread [../../../../../pr/src/threads/combined/pruthr.c line 435] msvcrt.dll + 0x27fb8 (0x77c37fb8) kernel32.dll + 0x202ed (0x77e802ed) COMMENTS/URLs: (4015113) Comments: installing java downloading python and browsing. Crashed at end of java install. (3931524) Comments: Installing Sun Java 2 Plugin
Summary: N621 & M097 crash installing Java plugin [@ KERNEL32.DLL | ntdll.dll - nsXPInstallManager::FinalStatus] → N621 & M099 crash installing Java plugin [@ KERNEL32.DLL | ntdll.dll - nsXPInstallManager::FinalStatus]
Reporter | ||
Comment 14•22 years ago
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Another comment turned up today with an identical stack to that in Jan's comment (#12) above: (4172329) Comments: Doing a 'software installation' of java 1.3 on Windows 2000 and selected a directory I did not have permission to write to. That might provide a way to reproduce this one.
Reporter | ||
Comment 15•22 years ago
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Current crashes: 15 in M099, 71 in N622, 0 in Trunk. The M099 and N622 stacks differ, which I would expect from two different product installations. All crashes listed are on Win98 or ME (listed as Windows 98 4.90), no NT platforms. (There were two Trunk crashes at nsXPInstallManager::OnInstallDone that are tacked on at the bottom.) Because crashes/unique users is a 1/1 ratio I would guess a user encounters this once and succeeds on a subsequent attempt (unless 100% give up entirely or 100% only submit one crash report). I can look deeper into specific users systems (DLLs loaded, system memory, etc.) if more info will help pinpoint the problem.
Comment 16•22 years ago
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The "FinalStatus" notification was renamed "OnInstallDone" with the fix for bug 105085 so that's essentially the same place. You should only be seeing OnInstallDone on the trunk, I'm pretty sure I missed 0.9.9 with that fix. (the code path changed slightly, "FinalStatus" was combined with the "AfterJavascriptExecution" notification.)
Comment 17•22 years ago
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--> dprice to see if he can spend an hour or two and dupe this in a debug build.
Assignee: dveditz → dprice
Status: ASSIGNED → NEW
Comment 18•22 years ago
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I was able to reproduce this on Win98 today - crashed at the end of Java plugin install steps to reproduce: 1. uninstall Java 2. install recommended type 3. go to www.java.sun.com and click on applet 4. get the plugin and install actual results: crash at end of Java install, crashed windows- no talkback. after reboot was able to launch and use Java expected results: Java install, relaunch and run Java
Comment 19•22 years ago
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Grace has reproducible steps. Removing qawanted keyword Grace, were you using a trunk build?
Keywords: qawanted
Comment 20•22 years ago
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Build: 2002-04-09-10-trunk(WIN) I was not able to reproduce the crash on my Windows 98. I used the steps that Grace describes.
Reporter | ||
Comment 21•22 years ago
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I only see one crash for Grace in today's talkback data. Unfortunately, it doesn't have the same stack or signature.
Reporter | ||
Comment 22•22 years ago
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Since Grace's crash wasn't this one. ->qawanted.
Keywords: qawanted
Comment 23•22 years ago
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my crash that had talkback data was on another install - testing install while QuickLaunch was running. I did not get a talkback report with my crash for this problem
Comment 24•22 years ago
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Non Reproducible, seems to be working fine on trunk 4-8-2002, using Win 98
Comment 25•22 years ago
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This bug has *always* been nearly impossible to reproduce. Don't let that fool you, the number of talkback reports shows it is very, very real.
Status: NEW → ASSIGNED
Comment 26•22 years ago
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Here is the latest info for crashes on the Trunk (with new line numbers as dprice requested): Count Offset Real Signature [ 3 ntdll.dll + 0x21e1 (0x77f821e1) a5f932ab - nsXPInstallManager::OnInstallDone ] Crash date range: 2002-04-07 to 2002-04-16 Min/Max Seconds since last crash: 355 - 29527 Min/Max Runtime: 355 - 29527 Keyword List : Count Platform List 3 Windows NT 5.0 build 2195 Count Build Id List 1 2002041411 1 2002041011 1 2002040611 No of Unique Users 3 Stack trace(Frame) ntdll.dll + 0x21e1 (0x77f821e1) nsXPInstallManager::OnInstallDone [d:\builds\seamonkey\mozilla\xpinstall\src\nsXPInstallManager.cpp line 994] nsTopProgressListener::OnInstallDone [d:\builds\seamonkey\mozilla\xpinstall\src\nsTopProgressNotifier.cpp line 177] RunInstallOnThread [d:\builds\seamonkey\mozilla\xpinstall\src\nsSoftwareUpdateRun.cpp line 497] I don't see any crashes like this under the KERNEL32.DLL stack signature at this time.
Comment 27•22 years ago
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Changing nsbeta1+ [adt3] bugs to nsbeta1- on behalf of the adt. If you have any questions about this, please email adt@netscape.com. You can search for "changing adt3 bugs" to quickly find and delete these bug mails.
Keywords: nsbeta1-
Comment 28•22 years ago
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Changing nsbeta1+ [adt3] bugs to nsbeta1- on behalf of the adt. If you have any questions about this, please email adt@netscape.com. You can search for "changing adt3 bugs" to quickly find and delete these bug mails.
Keywords: nsbeta1+
Updated•22 years ago
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Whiteboard: [adt3] → [adt3] (JC)
Comment 29•22 years ago
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I'm tempted to mark this bug worksforme. I have not seen any crashes like this in the last 3 Mozilla 1.0 release candidates or the Mach V preview release. I'm just going to mark it topcrash- and if we don't see any more crashes in Mozilla 1.0 or Netscape 7, we should just make this worksforme.
Comment 30•22 years ago
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Marking topcrash-, from comment 29 it sounds like that's what jpatel intended.
Comment 31•22 years ago
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Marking this one worksforme. I haven't seen this crash in any recent MozillaTrunk or Gecko 1.0 Branch builds...and it was definitely NOT a topcrasher with Mozilla 1.0 or Netscape 7.0 PR1. If this crash does show up again, please feel free to reopen.
Status: ASSIGNED → RESOLVED
Closed: 22 years ago
Resolution: --- → WORKSFORME
Comment 32•22 years ago
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Updating the summary with nsXPInstallManager::OnInstallDone for future reference, since that was the stack signature for the the most recent crash of this kind.
Summary: N621 & M099 crash installing Java plugin [@ KERNEL32.DLL | ntdll.dll - nsXPInstallManager::FinalStatus] → N621 & M099 crash installing Java plugin [@ KERNEL32.DLL | ntdll.dll - nsXPInstallManager::OnInstallDone | nsXPInstallManager::FinalStatus]
Updated•13 years ago
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Crash Signature: [@ KERNEL32.DLL | ntdll.dll - nsXPInstallManager::OnInstallDone | nsXPInstallManager::FinalStatus]
Updated•8 years ago
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Product: Core → Core Graveyard
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Description
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