Closed Bug 121832 Opened 23 years ago Closed 15 years ago

yahoo.com - cannot use radio or video services

Categories

(Tech Evangelism Graveyard :: English US, defect, P1)

Product:
Tech Evangelism Graveyard
Component:
English US
Type:
defect

Tracking

(Not tracked)

Status:
RESOLVED FIXED

People

(Reporter: jeremiahnelson23, Unassigned)

References

(
URL
)

Details

(Keywords: top100, top500, Whiteboard: [deny])

Attachments

(2 files)

Yahoo Radio wont work
104 bytes, application/octet-stream
Details
Yahoo Radio wont work
104 bytes, application/octet-stream
Details 
visit launch.yahoo.com, click listen to your station now link. expect to hear
good music.. instead get sad message saying netscape 6 is not supported. :(
Keywords: evang500
Summary: cannot use radio service → yahoo.com - cannot use radio service
Blocks: 121228
confirmed
Status: UNCONFIRMED → NEW
Ever confirmed: true
taking
Assignee: doronr → bclary
I'm in contact w/them. Assigning to me.
Assignee: bclary → susiew
*** Bug 123112 has been marked as a duplicate of this bug. ***
*** Bug 138999 has been marked as a duplicate of this bug. ***
Note that both dupes refer to http://launch.yahoo.com/musicvideos/ too
*** Bug 138999 has been marked as a duplicate of this bug. ***
Robert from bug 121832 says :

"I did get a different responce from what the other peson did.
I got a new window saying you need to upgrade your version of netscape
navigator. Not a window that says it does not support Netscape 6."

for the musicvideos/ section.
*** Bug 142352 has been marked as a duplicate of this bug. ***
modifying summary
Summary: yahoo.com - cannot use radio service → yahoo.com - cannot use radio or video services
This is also the case for the Yahoo News! site dependent on mediaframe.yahoo.com

Symptoms: when you view this page, it can display the windows media logo and
"opening" and then the frame disappears and you are back at the Yahoo News!
site. If this is a seperate bug, please contact me (mozilla@paperlessconscience.com)
Sam
Sam, please open a new bug for whatever you're talking about.

This bug has to do with the fact that launch.yahoo.com does not support Gecko
due to lack of Windows Media Player scriptability in the product, not related to
any other technical problem. Thanks.
Status: NEW → ASSIGNED
Confirmed. I reset Mozilla's UA string = "Mozilla/4.0 (compatible; MSIE 5.5;
Windows 98)" and was able to proceed beyond the check for NS6. It correctly was
able to open the "test" I-HEAR-IT song but could not operate correctly once it
reached the actual LaunchPlayer screen. Checking the Javascript console reveals:

Error: mPlayerObj has no properties
Source File:
http://launchcast.launch.yahoo.com/radio/player/hit_title.asp?clientID=1&userID=4310840&isMember=1&memberName=ssheth&pr=&browserType=Microsoft&browserVersion=5.5&browserPlatform=Windows%209x&clientStationID=0&p=0&m=0&d=0&stationName=You&volume=50&linkTarget=LaunchRadioTarget&hostName=launchcast.launch.yahoo.com&targetServer=http://launch.yahoo.com&env=&tf=0&sf=1&af=&bandwidth=96&format=1&appmode=
Line: 345
OS: Windows XP → All
Priority: -- → P1
Hardware: PC → All
Whiteboard: [deny]
*** Bug 159472 has been marked as a duplicate of this bug. ***
I am removing CC due to spam concerns.. although this may not be directly due to
bugzilla as I have put my e-mail directly on the comments page. I will then
disable mozilla@paperlessconscience.com. If any admins exist who can edit
comments, this one is for you. Sorry for being off-topic.
This bug still exists in Win98 1.3 alpha. It gives the message, "Sorry, we do
not support Netscape version 6." 
For simplicity I will mark this WON'T FIX.
Until Windows Media Player supports scriptability on Gecko browsers this will
not be fixed as far as I know. It has nothing to do with your Mozilla version.
Please email me directly if you have any questions.
Status: ASSIGNED → RESOLVED
Closed: 22 years ago
Resolution: --- → WONTFIX
wmp9 still isn't scriptable, however, why is this bug not dupe of bug 131426 ?
Quote from Susie:
>>For simplicity I will mark this WON'T FIX.
Until Windows Media Player supports scriptability on Gecko browsers this will
not be fixed as far as I know. It has nothing to do with your Mozilla version.
Please email me directly if you have any questions.<<

I do not understand what is "scriptability" (Mozilla has got "Windows Media 
Player Plug-in Dynamic Link Library" and "Microsoft® Windows Media Services" 
plug-ins, anyway).

But I tried opening a streaming Windows Media video on rollingstone.com and it 
worked fine. With Mozilla I got "To use this application with Netscape, you 
must use a 4.7x version. <a 
href="http://wp.netscape.com/download/archive/client_archive47x.html">Download 
now</a>." message.

So I guess it's not a problem on WMP, but on Yahoo. Any officials having the 
*power* should try contacting Yahoo/Launch for this. They may ignore normal 
folks...


PS:
Susie, How do you assign yourself? In comment 3 you said:
>>I'm in contact w/them. Assigning to me.<<
The *best* way to change their mind is to complain to them as a customer.
Complain, get your mother, father, sister, brother, aunt, uncle, dog, cat and
tweety bird to complain. Customer dissatifaction gets businesses attention.
*** Bug 131426 has been marked as a duplicate of this bug. ***
screw Yahoo, I say.   The site's "Feedback" button just goes to a discussion
forum.  The Help option requires you to create a Yahoo user-account.  I already
dropped their email service because I never ever ever got a real-person response
to any of my tech-support or pre-sales questions (I was trying to decide if it
was worth paying for their 'premium' email service; it wasn't).
Go to:
http://add.yahoo.com/fast/help/us/launch/cgi_feedback?from_url=http%3A%2F%2Fhelp%2Eyahoo%2Ecom%2Fhelp%2Fus%2Flaunch%2Fcast%2Fcast%2D01%2Ehtml

You should submit your comments there. Suprisingly on the page that you get to
the link from the required browser is:

Internet Explorer, Netscape, or AOL browser, all at 4.0 or higher

Yet the responses I got in email from them say Netscape 4.7.
In general Yahoo does support Mozilla but see comment #12 regarding why Launch
doesn't work. But it's still good for them to hear from customers so thanks.
Probably should always mention Netscape 7 doesn't work and not Mozilla as it
carries more weight and a "they're a major player, so we should support Netscape
but not this Mozilla thing" (even if they are essentially the same thing) IMHO.
*** Bug 204043 has been marked as a duplicate of this bug. ***
*** Bug 207135 has been marked as a duplicate of this bug. ***
*** Bug 214092 has been marked as a duplicate of this bug. ***
*** Bug 225403 has been marked as a duplicate of this bug. ***
*** Bug 238933 has been marked as a duplicate of this bug. ***
*** Bug 192413 has been marked as a duplicate of this bug. ***
*** Bug 228427 has been marked as a duplicate of this bug. ***
*** Bug 248770 has been marked as a duplicate of this bug. ***
*** Bug 252036 has been marked as a duplicate of this bug. ***
I don't know if this bug should be WONTFIX anymore, because of two bugs bringing
WMP scripting into Mozilla (bug 215823) and Firefox (bug 247980).

Since the scripting is definately going into Firefox, maybe this bug should be
made dependent upon it and reopened once scripting goes in?
*** Bug 252551 has been marked as a duplicate of this bug. ***
It's not enough to enable ActiveX scriptability for WMP, sites need to be
evangelized not to user-agent- or object-detect against Mozilla.  That seems
unlikely to happen, especially if this evang bug remains WONTFIXed since 2002.

/be
Lets see if we can make any progress on this. Lots has changed since '02.
Status: RESOLVED → REOPENED
Resolution: WONTFIX → ---
-> default owner.
Assignee: susiew → english-us
Status: REOPENED → NEW
QA Contact: zach → english-us
Note that http://launch.yahoo.com/musicvideos/lists/top.asp uses NS7.1's ActiveX
support. 
*** Bug 246501 has been marked as a duplicate of this bug. ***
*** Bug 252558 has been marked as a duplicate of this bug. ***
*** Bug 260351 has been marked as a duplicate of this bug. ***
*** Bug 260760 has been marked as a duplicate of this bug. ***
*** Bug 262204 has been marked as a duplicate of this bug. ***
*** Bug 262703 has been marked as a duplicate of this bug. ***
*** Bug 256307 has been marked as a duplicate of this bug. ***
Current state of visiting video pages at launch.com:
"To use this application with Netscape, you must use a 4.7x or 7.1 version.
Download now.

Please use the following error code when writing to Yahoo! Help. (Error Code: 12)"

And the link goes to "hhttp://channels.netscape.com/ns/browsers/download.jsp"
Note the extra H.

Incorrect assumptions
a) this browser is netscape - should either not assume netscape, or correctly
identify mozilla/firefox
b) (implied) this browser is not advanced enough

*** Bug 267545 has been marked as a duplicate of this bug. ***
*** Bug 262910 has been marked as a duplicate of this bug. ***
*** Bug 276820 has been marked as a duplicate of this bug. ***
*** Bug 276864 has been marked as a duplicate of this bug. ***
*** Bug 277812 has been marked as a duplicate of this bug. ***
Keywords: top500
Keywords: top100
*** Bug 277325 has been marked as a duplicate of this bug. ***
BC says evang500 is dead.
Keywords: evang500
i cant use launch by yahoo and view videos and radio i need or want 
(In reply to comment #57)
> i cant use launch by yahoo and view videos and radio i need or want 

When trying to use Yahoo! LaunchCast in Firefox (http://launch.yahoo.com/),
clicking on the "Listen" button in the Radio section titled "Listen to your
station now!", the LaunchCast player window opens with the following error:

***
Error

Sorry, we do not support Netscape on the
Windows platform.

	"Error Code: 25 - 0"
***

I e-mailed Yahoo about this on Jan. 28, 2005, they responded the next day with:
"Hello, 

Thank you for writing to Yahoo! Launch.

LAUNCHcast requires the following in order to properly stream media 
content:

PC 

* Windows 95, 98, ME, NT 4.0, 2000 Professional, XP Home, or 
Professional
* Pentium II, 233MHz or faster
* at least 64MB RAM
* Internet Explorer 5.0 or higher
* Windows Media Player 6.4 or higher
* Macromedia Flash 4.0 or higher


Macintosh

* Mac OS 8.5 or higher
* 200MHz PowerPC (iMac OK)
* at least 64MB RAM
* Netscape 4.5 - 4.79
* Windows Media Player 7.01 or higher
* Macromedia Flash 4.0 or higher

Thank you again for contacting Yahoo! Customer Care.

Regards,

Raul

Yahoo! Customer Care"

There is nothing more we can do on our side regarding this. The only options you
have are a) complain to Yahoo! b) use another service. Sorry.
*** Bug 280468 has been marked as a duplicate of this bug. ***
*** Bug 282666 has been marked as a duplicate of this bug. ***
*** Bug 280107 has been marked as a duplicate of this bug. ***
*** Bug 276922 has been marked as a duplicate of this bug. ***
*** Bug 282347 has been marked as a duplicate of this bug. ***
*** Bug 286767 has been marked as a duplicate of this bug. ***
*** Bug 287937 has been marked as a duplicate of this bug. ***
*** Bug 289648 has been marked as a duplicate of this bug. ***
*** Bug 290008 has been marked as a duplicate of this bug. ***
*** Bug 290008 has been marked as a duplicate of this bug. ***
Current problem seems to be:

Error: formElements.elements has no properties
Source File: http://launch.yahoo.com/launchcast/setup.asp
Line: 607

On their main select artists preference screen.
For those interested, a workaround to get launch.yahoo content without using IE.
http://www.osnews.com/story.php?news_id=10609

*** Bug 301461 has been marked as a duplicate of this bug. ***
*** Bug 301461 has been marked as a duplicate of this bug. ***
Re: comment 70, the javascript elements error is bug 207161, which is
independent from this bug.
Severity: normal → major
BTW, here's the latest reply from Yahoo Feedback:
http://add.yahoo.com/fast/help/us/launch/cgi_feedback


Hello, 

Thank you for writing to Yahoo! Music.

Unfortunately LAUNCHcast is not currently compatible with the Mozilla, Firefox,
Safari and Netscape 6-7 browsers.  At this time there is no estimated date as to
when this service may be available using these applications.

However, LAUNCHcast requires the following in order to properly stream media
content:

PC 

* Windows 95, 98, ME, NT 4.0, 2000 Professional, XP Home, or Professional
* Pentium II, 233MHz or faster
* at least 64MB RAM
* Internet Explorer 5.0 or higher
* Windows Media Player 6.4 or higher
* Macromedia Flash 4.0 or higher

Macintosh

* Mac OS 8.5 or higher
* 200MHz PowerPC (iMac OK)
* at least 64MB RAM
* Netscape 4.5 - 4.79
* Windows Media Player 7.01 or higher
* Macromedia Flash 4.0 or higher

Thank you again for contacting Yahoo! Customer Care.

*****

Everyone who wants this bug fixed needs to drive a major letter-writing campaign
to Yahoo Feedback and change their mind.
*** Bug 304097 has been marked as a duplicate of this bug. ***
*** Bug 304628 has been marked as a duplicate of this bug. ***
(In reply to comment #77)
> *** Bug 304628 has been marked as a duplicate of this bug. ***

As Yahoo will not fix this bug in near future. I have a workaround
or call it an other way to hear digital music via Yahoo LaunchCast.
I would like to share the following solution with you all.

Instead of launching Yahoo Launchcast via (within) FireFox window.
Launch Yahoo Messenger and then launch Yahoo LaunchCast within YM.

Happy listning.
mjawaid1022@msn.com
*** Bug 309825 has been marked as a duplicate of this bug. ***
(In reply to comment #0)
> visit launch.yahoo.com, click listen to your station now link. expect to hear
> good music.. instead get sad message saying netscape 6 is not supported. :(

It happened to me to.
Attempting to launch a music video in SeaMonkey on Linux or OS/2 or Firefox on Linux brings up error page saying "To use this application with Netscape, you must use version 7.1 or above." It also says to use error code 12 if writing to Yahoo for help.
*** Bug 357447 has been marked as a duplicate of this bug. ***
Attached file Yahoo Radio wont work — 

    
    

    
  

      
      
      
      

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        Yahoo Radio wont work
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Yahoo Videos now work fine in FF 3.0 on Windows
http://new.music.yahoo.com/videos/

Launchcast still reports
Error 31
Sorry, we do not support the Firefox browser at this time. Click here for a list of supported browsers.

    
    

    
  
I am not asking Yahoo to support the Firefox browser. I am asking Yahoo to write standards-compliant code, instead of coding to IE, which is /not/ standards compliant.

    
    

    
  
works fine for me

    
    

    
  
I'm resolving this FIXED based on comment 87 and my own experiences over there. I can't really tell what, if anything, is still broken about the original report, but I do know that keeping a six-year-old bug with all these dupes open for it is probably not useful.

As far as I can tell, the latest STR *should* be something like this:

1) Go to Yahoo.com.
2) Click "Music" in the nav bar (currently on the left-hand side of the page most of the way down). That takes you to http://new.music.yahoo.com/ .
3) Mouse over the "Radio" tab at the top and click "Radio Station Guide".
4) On the left side of the resulting page, you'll see some text:

"Radio on Yahoo! Music is all new!

Now you can listen to over 250 radio stations from any browser on both PC and Mac."

Click the "Start Listening" button and you get the following URL in a popup window:

http://player.play.it/player/yahooplayer.html?v=4.7.124&ur=1&us=1&id=

That works just fine in a Camino nightly, and has for ages (it's Flash-based).

If anyone still has issues with this, file a new bug.
Status: NEW → RESOLVED
Closed: 22 years ago → 15 years ago
Resolution: --- → FIXED
Product: Tech Evangelism → Tech Evangelism Graveyard

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