Closed Bug 183501 Opened 22 years ago Closed 17 years ago

In mozilla 1.2.1 pressing "Get Msgs" button in mail often causes hang (movemail?)

Categories

(SeaMonkey :: MailNews: Message Display, defect)

Product:
SeaMonkey
Component:
MailNews: Message Display
Platform:
x86
Linux
Type:
defect
Priority:
Not set
Severity:
critical

Tracking

(Not tracked)

Status:
RESOLVED DUPLICATE of bug 99261

People

(Reporter: smcx1, Unassigned)

Details

(Keywords: hang) 

User-Agent:       Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.1) Gecko/20020826
Build Identifier: Mozilla 1.2.1

With Mozilla 1.2.1 I now find that pressing "Get Msgs" in the mail program
often causes a complege hang. This didn't happen for me in 1.1
The hang doesn't happen everytime but frequently enough to make 1.2.1 useless
for me.

My mail setup uses movemail on a Linux box.

This bug may be related to 131599 (but that was reported before 1.2.1 whereas
I had no problems until 1.2.1)


Reproducible: Sometimes

Steps to Reproduce:
1. On Linux system setup to use movemail
2. Press "Get Msgs"
3.

Actual Results:  
In a significant fraction of cases the program will "freeze" (i.e.
everything stops responding.

Expected Results:  
Retrieved mail!
Are you using a compatible theme?
If you delete XUL.mfl (found in your profile directory) *before* starting 1.2,
does the bug still happen?

(Asking because i notice your agent string indicates you may be sharing a
profile with 1.1, which can likely cause some problems)
Summary: In mozilla 1.2.1 pressing "Get Msgs" button in mail often causes hang → In mozilla 1.2.1 pressing "Get Msgs" button in mail often causes hang
Btw.. I have not seen this bug on Linux, release 1.2.1
I switched back to 1.1 and reported the bug using that.
That's why some things may appear to be incompatible.
Never had mail problems in the past though when changing/upgrading between
different versions of mozilla.
Keywords: hang
QA Contact: olgam → gchan
Are you using a compatible theme?
If you delete XUL.mfl (found in your profile directory) *before* starting 1.2,
does the bug still happen?
I am seeing the same problem but have more info to add:

- Yes, the lock up happens when hitting "get messages"
- However, you do not know that until you click on "inbox"
  which causes the hourglass to appear. There is no new email
  downloaded.
- You could click on some other mailbox and it seems to
  be fine except you still do not get any new email, and
  clicking back on Inbox brings the hourglass back again.
- Yes, it is intermittent, but frequent enough
- I noticed, it can lock up *without* hitting "get messages".
  It is much harder to produce but it does happen. In that 
  case, selecting "inbox" in one of my accounts is
  good enoug to cause it.  It has never happened when hitting
  other mailboxes, i.e. other than "inbox".  But no pariticular
  account seemed any more vulnerable than the other.
- The workaround is to close email client *and* *all* browser
  windows.  Email alone does not do.  Then it could be started
  again and it works (until the next lockup).

System info:

- RH-8.0 with 1.2.1 installed out of Mozilla RPMs.
- Using Orbit 3+1 theme for 1.2 (probably irrelevant)
- I have 5 email accounts configured
- All accounts are configured to *not* automatically download
  new mail
- All accounts are POP, no security settings
- The remote POP server is Eudora qpopper 4.0.4 (tarball)
- All mailboxes are saved to subdirectories under ~/.
- The home directories are NFS mounted onto a RH-7.2 machine
- The previous installation, original RH-8.0 with
  Mozilla 1.0.1, *also* exhibited the same problem
  but much less frequently.

Thanks, you guys are doing a fabulous job!!!
reassigning qa.

didn't see this with a imap or pop acccount (netscape mesg server 4.15)
using Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.3a) Gecko/20021205
on linux 2.2
QA Contact: gchan → stephend
Just FYI, this is the movemail we're referring to:
http://www.mozilla.org/mailnews/movemail/
Summary: In mozilla 1.2.1 pressing "Get Msgs" button in mail often causes hang → In mozilla 1.2.1 pressing "Get Msgs" button in mail often causes hang (movemail?)
Can see this with 1.3b on a movemail account. Could it be, that this happens
when Mozilla tries to read the spool while it is locked by another program, e.g.
fetchmail?
Is this a dupe of bug 99261?
Was this bug fixed?
I (original reporter of this bug) am now using Mozilla 1.3 with no problems so far.
Can see a slightly different behavour now (1.3 and 1.4a). When pressing
"GetMsgs",  Mozilla does not freeze, but the cursor changes to the hour glass
and no messages are received. This behavour stays until I restart mozilla. It
happens sometimes, not always.
Sorry for spamming, this is the behaviour described in comment #5. Didn't read
this first. So: This bug is not fixed as of 1.4a and movemail.
I can confirm that it happens as in comment #11 with a POP account on both
Jakarta Apache James (intranet) and the account of aisaindustries.it.

Using Mozilla 1.4 Beta Build 20033050714 on W2k and also on W98.

I see "There are no new messages on server", but the moz logo is running, no
mail is recieved, and clicking again on GET Messages nothing changes.
I have to restart the whole set of Mozilla windows.

I'm using the standard Mozilla modern theme.
Can see this also with pressing Ctrl+T.

Suggesting summary change as of comment 11 & 13: "Receiving Messages often
causes mail to hang (movemail?)"

Nicola, are you sure, that you don't use movemail?
I'm sure. 

I send mail with Postcast Server and other computers on my intranet that have
the same problem use Apache Jakarta James, all over SMTP.

To recieve mail we use Apache Jakarta James with POP3 and another server of our
provider that I don't know (interbusiness.it)

One thing though: we all have antiviruses for mail. I use PCCillin, and others
use Symantech Antivirus. These stay in the background and filter all incoming
messages. Dunno if it's relevant.

Anyway, I can confirm that this bug has occurred to me with all Mozillas at
least from 1.2.1

Note: I support too the change of the subject, but without "(movemail?)"
We are still seeing behaviour as described in comment #11 in mozilla 1.5.

This is with mozilla running on redhat linux 7.3, using movemail to get mail
from a spool that is nfs served from another redhat 7.3 system.

I have several users using this setup. Only one routinely sees the problem. The
only relevant distinguishing feature of that account that have been able to find
so far is that the mozilla inbox is large, nearly 350MB.

Same as in comment #11.  this has been happening once every few days (I keep
mozilla open for long periods) for a long time now,  I am using 1.7 and it just
showed up again.

My setup is nothing special at all, normal pop3, single account, low number of
incoming emails.    One thing in common with the rest is that my .mozilla dir is
NFS'd but mozilla does not freeze nor do I ever get disk-wait status on mozilla
processes, so I have no reason to suspect this is NFS related.

Thanks!
Product: Browser → Seamonkey
The "movemail" in the title should be removed as there are people reporting it
for POP3 too.
Assignee: sspitzer → mail
Status: NEW → RESOLVED
Closed: 17 years ago
Resolution: --- → DUPLICATE
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