257296 - javascript pop-up crashes browser.

Status: RESOLVED INVALID

(Firefox :: General, defect)

Description

[John E]

User-Agent:       Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.0; .NET CLR 1.1.4322)
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.7) Gecko/20040803 Firefox/0.9.3

When I click on a javscript popup. eg. "Customer has root/admin access." The 
browser crashes with a 'program error' & tells me the application will now 
close. 

Where is the error log for firefox located?

Thank you

Reproducible: Always
Steps to Reproduce:
1. go to http://www.servermatrix.com/managed_services.html
2. click on a link with a javascript pop-up (eg. "Customer has root/admin 
access.")

Actual Results:  
Browser crashed with an "application error"

Expected Results:  
Placed the pop-up in a new window.

This seems to be a bug with extension support and 
http://ackroyd.de/googlepreview/ GooglePreview 0.3.

I feel that a full application crash from any extension is a major issue.

Comment 1

[Bill Mason]

If you're saying that you only crash with the extension enabled, then this bug
is invalid.  Crashes caused by an extension get reported to the extension author.

Please clarify and/or test without the extension enabled.

Comment 2

[John E]

The bug does not occur without the extension enabled.

The reason I considered it a bug is because I think a full application crash 
means that there is a problem with exception handling by the main firefox 
application.

In any case - I thank you for your time.

Comment 3

[:Gavin Sharp [email: [e-mail]]]

-> Invalid

Comment 4

[timeless]

gavin: erp. when did you start writing gecko policy?

reporter: please  see if you can get talkback working. crashes in gecko are
problems that we want to shake out. perhaps #mozillazine can walk you through
the process of using talkback.

Comment 5

[:Gavin Sharp [email: [e-mail]]]

I'm sorry if my resolution was wrong. I should have looked into more than I did,
but I had been sifting through a large number of UNCONFIRMED bugs and jumped the
gun a bit on this one. But by all means, if you feel it should be different,
then change it. I certainly don't claim to be the writer of "gecko policy", nor
do my conclusions have any more importance than anyone elses.

Anyways, to get back to the bug, I've notified the author of "GooglePreview
0.3". Getting a talkback ID of this would be very helpful as timeless suggested.
John, you may have already done this, but confirming that the extension is the
culprit by either uninstalling it or using a new profile and trying to replicate
the problem would also help. Also, you can try using safe mode (run firefox with
the "-safe-mode" parameter). And of course, if you have since found any more
information about the crash please post it here.

Comment 6

[John E]

I will probably enable talkback when i get the chance - not sure exactly how.

Disabling the 'GooglePreview' extension was enough to stop it from crashing. 
Thats why I can be 99% sure the extension is the blame.

I had almost completed my initial bug report - when I remembered to try 
disabling extensions to confirm the bug.

Comment 7

[Adam Hauner]

(In reply to comment #6)
> I will probably enable talkback when i get the chance - not sure exactly how.

Go to you Firefox directory and run talkback.exe in components subdirectory. In
Settings menu Turn Agent On. But it should be enabled by default.

Comment 8

[José Jeria]

WORKSFORME. 

This could be a dupe of bug 198254, 0.9.3 does not have this fix, please retest
with a nighlty branch build:
ftp://ftp.mozilla.org/pub/mozilla.org/firefox/nightly/latest-0.9/

Comment 9

[Edward Ackroyd]

I am the author of 'GooglePreview'.  I cannot reproduce in 0.9.3 or in nightly
Firefox builds, maybe this is an incompatibility with another extension. Could
you please check if other extensions are enabled and if you still have the
problem with GooglePreview 0.5:

http://ackroyd.de/googlepreview/googlepreview-0.5.xpi

Thanks

Comment 10

[Edward Ackroyd]

Another user sent a different link and I could reproduce this bug on my side. I
was trying to set an attribute of one of the statusbar's child nodes, although
the statusbar of that particular window was hidden. 

Bad code on my side, but Firefox/Mozilla should not crash on that.

This version of the extension has my fix (I think :-))

http://ackroyd.de/googlepreview/googlepreview-0.6.xpi

Comment 11

[user245]

I'm getting this pretty frequently.  XP SP2 FF1.0PR

It doesnt happen always but it does happen ONLY with javascript pop-up boxes. 
Worth1000 view full images, voting on cnn.com, etc.

Usually I have a lot of tabs open when this happens, but this may be a
coincidence.  I have sent a talkback about 4 times so you guys should be able to
see whatever other data you need.

Comment 12

[:Gavin Sharp [email: [e-mail]]]

(In reply to comment #11)
> I'm getting this pretty frequently.  XP SP2 FF1.0PR
> 
> It doesnt happen always but it does happen ONLY with javascript pop-up boxes. 
> Worth1000 view full images, voting on cnn.com, etc.
> 
> Usually I have a lot of tabs open when this happens, but this may be a
> coincidence.  I have sent a talkback about 4 times so you guys should be able to
> see whatever other data you need.

This bug was reported before 1.0PR and is caused by an extension. General pop-up
problems with 1.0PR are bug 255372, not this one.

Comment 13

[OstGote!]

(In reply to comment #12)
> This bug was reported before 1.0PR and is caused by an extension. 

So it should be resolved as invalid. Without any TB data this report is useless
and seems fixed in the meantime.

Feel free to reopen if you can reproduce the problem with current builds and
without extensions.

Comment 14

[timeless]

[e-mail]: you may have sent talkback reports, but there's no way we're going to randomly figure out they're yours. how about running the talkback application and copying their incident ids somewhere?