Closed
Bug 36314
Opened 24 years ago
Closed 18 years ago
mail deletion on imap and pop accounts doesn't work
Categories
(MailNews Core :: Networking, defect, P3)
Tracking
(Not tracked)
RESOLVED
WORKSFORME
Future
People
(Reporter: maxsec, Assigned: mscott)
Details
(Whiteboard: [nsbeta3-])
Attachments
(1 file)
From Bugzilla Helper: User-Agent: Mozilla/4.72 [en] (WinNT; U) BuildID: 2000041805 deleting mail on imap and pop connections doesn't work more reproducable on imap connections Reproducible: Sometimes Steps to Reproduce: 1.open a mail box 2.delete a messeage and close the browser 3.use another mail client to access mail and the deleted mail is still there
In step 2, when you say "close the browser", do you mean exiting the application including closing mail? Do you use delete or shift+delete which doesn't actually move the msg to the trash folder, but really deletes it?
QA Contact: lchiang → esther
from reporter via email: HI seems to 'freeze' then recover. shift-delete seems to work with the 'freeze' in progesss and unfreeze the mail app. no I'm just using the delete key or icon to delete. I've got both a pop and and imap mail account set up in my profile as well as news (all with check for new every 10 mins) so I don't know whether things are getting confused and trying to check both mail boxes at the same time!?! Martin
Can you give the exact steps again? I don't understand your step 3. thanks
Status: UNCONFIRMED → NEW
Ever confirmed: true
We have a couple delete bugs and I want to recreate your scenario to verify these steps are the same as the known bugs. Let's start with your POP account. Question, For your Pop account in Mail News Account Settings, under Server do you have the check boxes checked or unchecked for: "Delete messages from server when deleted locally" "Leave messages on server"
from martin via email: well it unfreezes the mail window, but although it 'appears' to have moved the mail to 'trash' its really not done anything at all - checked after closing Mozilla and checking the mail boxes with another client.
from martin via another email: I've got amd imap mail box as default mail and an additional POP mail box configured, as well as a new server. When I try and delete (using delete key or icon) mail (from either pop or imap) it 'appears' to delete the first 2 or 3 then freezes. I can 'unfreeze' the mail by using shift-delete to move the mail to trash. However when I close Mozilla and check the mail boxes with another client (netscape/Outlook express etc) it shows that no changes have been made to the inbox on either the pop or imap mail drops. IE deleting mail doesn't work.
from martin via email to Esther's question(s): both are checked. on the imap side I have 'remove immediately' on local delete as well as 'expunge inbox in exit' and 'empty trash on exit' checked.
Assignee | ||
Comment 8•24 years ago
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Do you know what imap server you are using? Can you try to get a IMAP log for us? To do this, set the following environment variables on your windows box: NSPR_LOG_FILE=c:\temp\nspr.log NSPR_LOG_MODULES=IMAP:5 Then run seamonkey again and reproduce the imap deletion steps that giving you problems. Then quit the app.Then attach the file nspr.log to this bug report. Thanks! Need more info before I assigna milestone to this.
Reporter | ||
Comment 9•24 years ago
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Comment 11•24 years ago
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Putting on [nsbeta2+][6/01] radar. This work must be done by 06/01 or we may pull this for PR2.
Whiteboard: [nsbeta2+][6/01]
Comment 13•24 years ago
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Is this a duplicate of bug 33943?
Comment 14•24 years ago
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Due to slip in schedule, moving this bug from [6/01] to [Will be minus on 6/15] for fix deadline.
Whiteboard: [nsbeta2+][6/01] → [nsbeta2+][Will be minus on 6/15]
Reporter | ||
Comment 15•24 years ago
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Possibly a duplicate - it sounds like a similar thing looking at text. Although I can't anything to delete with IMAP - the other bug just talks about POP3.
Assignee | ||
Comment 16•24 years ago
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According to your imap log, we couldn't show your message because the message didn't have a message ID and we were choking on it. I just checked in the fix for that as part of Bug #41236. That should fix your imap problem so I'm going to go ahead and mark that as fixed. The pop part of your problems is a dup of 33943. Marking this (the imap part) as fixed. Changing QA to huang since it's an imap problem.
Status: NEW → RESOLVED
Closed: 24 years ago
QA Contact: esther → huang
Resolution: --- → FIXED
Comment 17•24 years ago
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maxsec, based on the description of this bug, < use another mail client to access mail and the deleted mail is still there May I ask what kind of the other mail clien are you using? And can you try again to see whether this problem is still existing or not for the latest build? Thanks.
Comment 18•24 years ago
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By using 06-13-09-M17 commercial build If I delete from our client internally from IMAP & POP without any problem. From maxsec comments, we need to verify from the other client since some mail client may not generating Message-Id. < use another mail client to access mail and the deleted mail... I really need help for verify this bug externally. Putting "Need Help for verify this bug" on the whiteboards. maxsec, will appreciate that if you can help for verifying this bug!! If I cannot get the response from you, then I may just base on bug 41236 verification to close this bug!!
Whiteboard: [nsbeta2+][Will be minus on 6/15] → [nsbeta2+][Will be minus on 6/15] Need help for verify
Reporter | ||
Comment 19•24 years ago
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tried on both imap and pop, not working. the at least it doesn't lock up now, but deletion of mail still not occuring on either mail box. tried on M16 milstone build and 14 June Nightly of M17 which gives the following ID.. Mozilla/5.0 (Windows; U; WinNT4.0; en-US; m16) Gecko/20000614
Status: RESOLVED → REOPENED
Resolution: FIXED → ---
Comment 20•24 years ago
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Let's try to narrow this down... Are these the steps you are using? 1. Start Mozilla mail 2. Open Inbox (POP or IMAP). You have more than one message. 3. Select a message 4. Click delete toolbar button If you follow these steps, does the message that you deleted go away from the thread pane? 5. Exit and restart Mozilla 6. View your Inbox. Is that message there? Also, look at your prefs.js file (located in your users50 directory). If using IMAP, what does this line say: user_pref("mail.imap.delete_is_move_to_trash", true); I want to take the factor of another client out of this first.
Reporter | ||
Comment 21•24 years ago
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>1. Start Mozilla mail >2. Open Inbox (POP or IMAP). You have more than one message. >3. Select a message >4. Click delete toolbar button >If you follow these steps, does the message that you deleted go away from the >thread pane? yes, but re-appears on the next 'new message check' >5. Exit and restart Mozilla >6. View your Inbox. Is that message there? yes >Also, look at your prefs.js file (located in your users50 directory). If using >IMAP, what does this line say: >user_pref("mail.imap.delete_is_move_to_trash", true); no mention of this in the file at all.
Comment 22•24 years ago
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Scott, I don't understand why bug 41236 Curtis verified the fix for the message id thing, but this bug still running problem, do you think this bug is running some other problem?
Comment 23•24 years ago
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Cleaning up status whiteboard by marking beta2 minus (we're past 6/15) It looks like there was a fix... and folks are trying to verify. If this regresses, IMO, it may be a beta2 stopper, and should at least be re-nominated (i.e., delete the beta2 minus from the whiteboard). Basic read/write/delete mail function has to work in a product for it to be useful.
Whiteboard: [nsbeta2+][Will be minus on 6/15] Need help for verify → [nsbeta2-] Need help for verify
Reporter | ||
Comment 24•24 years ago
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Ok finally got into bugzilla. <back on topic> still doesn't work with M17 :-(
Comment 25•24 years ago
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Clear "nsbeta2-, nsbeta2, verifyme" since beta2 is over. Adding nsbeta3 for the keywords.
Reporter | ||
Comment 26•24 years ago
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work around is change the settings for that mail to 'move to trash' on delete rather than 'remove immediately' and make sure 'expunge trash on exit' etc is set.
Comment 27•24 years ago
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- per mail triage. workaround available.
Whiteboard: [nsbeta3-]
Target Milestone: M17 → Future
Comment 28•22 years ago
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Instead of reporting a new bug I make this comment to this reopened bug. I'm unable to delete mail messages in Mozilla 1.2.1 (Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.2.1) Gecko/20021130), OS: Red Hat Linux 7.1, platform: PC. At the moment I have the "Move it to the Trash folder" option choosen for the "When I delete a message" setting, "Clean up ("Expunge") Inbox on Exit" checked and also "Empty Trash on Exit" checked. Expected Result: When I mark a message in the Mozilla Mail Inbox and then press the delete key the message should be moved to the trash folder. When I "close" the Mozilla Mail program the message should be deleted from the server and not appear in my Inbox again when I launch Mozilla Mail the next time. Actual Result: The marked message dissappears from the Inbox when I press the delete key. I don't know where it's moved though because I don't have a Trash folder for my email account (c-eriks@algonet.se) at imap.algonet.se. Then I close Mail and immediately launch it again and the mail message appears again now with a green arrow pointing at the envelope icon in front of the message subject text. I have also tried with a number of other combinations of the settings mentioned in the beginning. That and more on this subject can be found in my news posting "Unable to delete messages from IMAP-server" in the newsgroup netscape.public.mozilla.unix. If you can't get the thread from your news server it's available via google at the URL below: http://groups.google.com/groups?dq=&hl=en&lr=&ie=UTF-8&selm=3E1C135E.90404%40algonet.se I hope this information is relevant tho this bug. Regards Christian Eriksson
Comment 29•20 years ago
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Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.8a) Gecko/20040426 MultiZilla/1.6.3.2c Delete of email on imap server does not work if you use the File -> Empty Trash or if you go to the trash folder and right click and select Empty Trash. The messages appear to delete, but when you exit the folder and go to another one and then come back to the Trash folder, the messages are there again. If you do a ctrl-a and hit delete while in the Trash folder, then they do actually delete. Delete of trash works normally on POP.
Updated•20 years ago
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Product: MailNews → Core
Comment 30•18 years ago
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Works for me in Thunderbird version 1.5.0.9 (20061206)
Comment 31•18 years ago
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WFM also, trunk SM
Status: REOPENED → RESOLVED
Closed: 24 years ago → 18 years ago
Resolution: --- → WORKSFORME
Updated•16 years ago
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Product: Core → MailNews Core
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Description
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