7478 - Blocker: Lost menus, compose window, ability to display messages on a previously working build

Status: VERIFIED DUPLICATE of bug 7417

(MailNews Core :: Backend, defect, P1)

Description

[scurtis]

This bug is just a thought-placeholder for now, because I don't have many facts
to include yet. This has happened to me twice now with different builds, so I
think it may be an objective problem, and not just my brain blowing up.

Using the Linux 6_1 respin build and the 6_2 build, I started out having no
problems with seamonkey mail. I ran through the short list of mail smoketests
and everything worked. I had normal menus and messages for POP and IMAP, and was
able to send and receive messages. Somewhere along the way of using the build, I
lost my menus and I lost the ability to display messages.

Today I was doing few different things when this happened, and I'm going to have
to investigate a bit more to try to get a reproducible case. I had been playing
around with bug 7470, a compose window oddity, and had been opening and closing
the mail compose window a bunch of times, sometimes actually sending the
message, sometimes just closing the compose window with the window manager "x."
Then I decided I wanted to test it with plain text compose, so I closed
apprunner (I'm fairly sure I did a standard "File | Exit" menu selection. I
added
user_pref("mail.identity.id1.send_html", false);
to my prefs.js. I restarted apprunner ("apprunner -mail &"). I perhaps didn't
wait for the full 3-pane window to draw before I clicked on "New Msg." The
compose window drew without any widgets or chrome. I closed it with the window
manager "x." I noticed there were no menus. I restarted. Same thing. Now I can't
get this build to work, so something got corrupted or broke.

I've tried setting that pref back to true, but that seems to have no effect. I'm
going to try to narrow down what might need to be cleaned out in order to get a
working build again, and then will try to recreate the problem. I'm going to
attach a file of the console window output for apprunner for the relevant time
frame...it has some wierd-looking stuff in it, but I have no clue what it means.
The wierd-looking stuff also looks like it occurred in the instance of the app
that ran before the plain-text-compose instance, so either of those things might
be totally unrelated.

Comment 1

[scurtis]

Attachment: Console output described above.

Comment 2

[lchiang]

The only "no menu on Linux" bug I recall is
http://bugzilla.mozilla.org/show_bug.cgi?id=7412, but that was a build problem.
Could running that build have some ramifications on your setup?  Since you ran
the 6/1 am build where menus had a problem and no one else in our group did,
perhaps that's why you're the only person seeing this problem?   Perhaps check
with leaf to see if he knows anything about this?

Comment 3

[Phil Peterson]

cc alecf and sspitzer for ideas

Comment 4

[fenella]

RE: Linux 6/2 build (1999-06-02-08 m7)
I do not know if this is the same problem. Here is what I have seen in today's
build.
1. Run appruner,  I do not see any menu item at the top. Click on mail icon,
it brings up a blank window (bug 7435)
2. So I exit apprunner.
3. Run apprunner -mail to bring up messenger.  I was able to see the multiple
accounts in the folder pane, display messages in the thread pane and message
pane, compose message and send,  and I was able to receive mail.
4. Then I exit apprunner and run ./apprunner -mail again with a single pop
account.
5. Click on the mail server in the folder pane, this time, all I see is: the
thread pane is divided into two frames, the left frame shows the same
information like the folder pane.  And the right frame of the message pane is
blank. I cannot go further.
6. So,  I remove the registry, re-install today's build and repeat step  4 and
5, the result is like step 5 above.  I cannot do any further testing.
I think this should be a P1 stopper

Comment 5

[lchiang]

Raising to blocker.  Fenella, Stacey, Esther, Laurel all have this problem now.
After exiting the first session of using Linux Messenger, they cannot use Linux
Messenger anymore (strange things happen such as the thread pane being "split
up".  Even after removing registry and reinstalling the build.

Not sure if this is a browser bug or mail specific.
I'll check with allclientqa to see if browser QA has this bug reported.

Comment 6

[Paul MacQuiddy]

cc'ing mcafee

Comment 7

[Chris McAfee]

sounds like a dup of 7417.

Comment 8

[Claudius Gayle]

wow, what a horrible bug! So it's the whole browser not just a mail thing.

*To Repro:

With Linux 1999060208:

1. Launch apprunner. Notice the pretty menus (File, Edit, etc.).

2. Quit. Launch again.



* you will now notice you have no top level menu.



I've tried deleting everything in .mozilla and reinstalling to no avail. Moreover, deleting and running an old build doesn't even

work. This is the definition of a 'blocker'.



This has (unfortunately) been reproduced on a number of Linux boxes in BrowserQA land

Comment 9

[Claudius Gayle]

cc'ing mcafee again b/c bugzilla say i clobbered Paulmac's changes

Comment 10

[Claudius Gayle]

cc'ing mcafee again b/c bugzilla say i clobbered Paulmac's changes

Comment 11

[Phil Peterson]

Since menus appear to be broken on Linux, reassigning to saari, cc'ing trudelle

Comment 12

[Alec Flett]

All of apprunner is broken for Linux. CC'ing slamm so that he can mark this a
dupe of a bug he's already working on.

Comment 13

[Steve Lamm]

*** This bug has been marked as a duplicate of 7417 ***

Comment 14

[scurtis]

Whew. That's yucky. Marking as verified dupe.