Empathic screens for the masses (more info)

Issues with Room control, feature requests and implimentation.

All Projects related to Audio/Visual Infrastructure and Tools.

Streaming Infrastructure issues in Air Mozilla Spaces

Requests, support and issues related to blog.mozilla.org or any other Mozilla Blog

Anything that needs approval from the Change Advisory Board (CAB)

Mozilla Discourse http://discourse.mozilla-community.org

ACL requests for the Mozilla Corporate VPN (granting or revoking user access to hosts).

Support requests for any issues using the Mozilla Corporate VPN (software, connection failures, authentication, etc.)

Data Center operations

Issues relating to internal and external DNS services and purchase or transfer of domain names. For formatting requirements, please see https://mana.mozilla.org/wiki/display/IT/WebOps%3A+SSL+and+Domain+Names.

Bugs relating to backups and restoration of core infrastructure

Issues regarding the corporate OpenLDAP infrastructure at Mozilla, including account related requests.

Issues regarding mail but not Zimbra

Anything related to the OpenVPN infrastructure at Mozilla

For general infrastructure issues.

Issues and requests relating to puppet

Issues related to internal tools and bots

Web applications that are provided directly by Mozilla IT such as phonebook.mozilla.org.

Bugs and requests related to our infrastructure.

Issues relating to Mozilla's Matrix service, including bridging, service accounts, bot support and anything else.

Bugs related to alert documentation and other documentation needed by the MOC or supplied by the MOC.

Tracking bugs for status updates, Vendor Maintenance, and RCA of Infrastructure outages.

Long-term project tracking and planning bugs. Requests for new SOC tools, bug related to quarter and yearly goals.

Bugs to track the Root Cause Analysis (RCA) process for incidents.

End-User requests for infrastructure support unrelated to ongoing outages.

Issues around Duo Security or other Multi-Factor Authentication issues relating to Mozilla's Authentication infrastructure

Datacenter proxy ACL request form

General Azure administration and Azure Taskcluster workers

IT requests related to deploying and managing the RelEng infrastructure.

Bugs directly related to the Relops managed hardware such as HPE Moonshots and Mac Minis. This includes issues and configuration changes related to iLo and/or IPMI

Bugs and enhancements directly related to OpenCloudConfig, the TaskCluster Windows worker configuration system with source code at: https://github.com/mozilla-releng/OpenCloudConfig

Bugs and enhancements directly related to POSIX Operating Systems such as Linux and MacOS. This includes requests related to OS administration, installation and/or image creation

Bugs and enhancements directly related to PuppetAgain, the release engineering configuration management system.

Bugs and enhancements directly related to Windows Operating Systems. This includes requests related to OS administration, installation and/or image creation

Bugs for the IT Runtime team

Service requests for IT SRE managed sites and services hosted in AWS including mdn.mozilla.org, support.mozilla.org, Connected Workplace bots, Jira, Mana, Wikimo, IAM, Common Voice and Blogs. (list of services)

Any bugs regarding the acquisition or renewal of SSL certificates

Bugs relating to IT's SSO/SAML/OIDC implementation with Auth0

Requests for new SSO/SAML/OIDC integrations, or changes to existing integrations. Please see https://mana.mozilla.org/wiki/pages/viewpage.action?spaceKey=SECURITY&title=SSO+Request+Form

Bugs having to do with the operation of our storage systems (netapp, nfs, iscsi, etc)

Back end architecture projects, configuration changes, menu changes, and anything to do with telephones that isn't handled by Desktop Support. The following items are handled by Desktop Support, not Telecom: Extension assignments for telephones, Voicemail password resets, Softphone accounts, and assistance using your phone or softphone.

Tools team for the Mozilla Operations Center