Infrastructure & Operations
Server and networking infrastructure, including web properties, CDN, DNS (more info)
Select a component to see open bugs in that component:
Vidyo endpoints, Crestron, Extron, ClearOne and all other room equipment.
Empathic screens for the masses (more info)
Issues with Room control, feature requests and implimentation.
All Projects related to Audio/Visual Infrastructure and Tools.
Streaming Infrastructure issues in Air Mozilla Spaces
Vidyo Server issues, maintenance plans and feature requests.
This component tracks the routine care and feeding of RelEng systems (machine management), reconfigs of masters, and any tree closures or downtimes. This includes physical machines in any of Mozilla's colos, as well as instances in AWS.
Anything that needs approval from the Change Advisory Board (CAB)
If you're unsure of where to put a Community IT request, put it here.
Mozilla Discourse
Requests regarding any Community IT hosting (more info).
Creation, Deletion or Modification of any instances with any of Community IT providers. (more info).
Requests that don't fit in any subcategories (more info).
WordPress MultiSite Infrastructure and Management
Data Center operations
Issues and pad requests
Account and service requests regarding IT-managed AWS infrastructure and billing.
Bugs relating to backups and restoration of core infrastructure
Issues relating to internal and external DNS services
Bugs related to Mozilla's IRC network
Issues regarding the corporate OpenLDAP infrastructure at Mozilla
Issues regarding mail but not Zimbra
Anything related to the OpenVPN infrastructure at Mozilla
For general infrastructure issues.
Issues and requests relating to puppet
Bugs relating to IT's SSO/SAML implementation with Okta.
Issues related to internal tools and bots
Bugs and requests related to our infrastructure.
Bugs related to alert documentation and other documentation needed by the MOC or supplied by the MOC.
Tracking bugs for status updates, Vendor Maintenance, and RCA of Infrastructure outages.
Long-term project tracking and planning bugs. Requests for new SOC tools, bug related to quarter and yearly goals.
Bugs to track the Root Cause Analysis (RCA) process for incidents.
End-User requests for infrastructure support unrelated to ongoing outages.
ACL requests for the Mozilla VPN (granting or revoking user access to hosts).
Support requests for any issues using the Mozilla VPN (software, connection failures, authentication, etc.)
Issues around Duo Security or other Multi-Factor Authentication issues relating to Mozilla's Authentication infrastructure
Network administration bugs (firewall and routing issues)
This component is for requests to modify or permit new flows through the firewall or network access control lists.
Data center carrier installs, upgrades, outages, etc
All other data center bugs not related to ACLs, port configurations, or carriers
Data center port configurations
Office firewall flows and ACL requests
Office carrier installs, upgrades, outages, etc
All other office related bugs not related to ACLs, wireless, or carriers
Office wireless
Internal outage tracking and bugs without a more suitable component
NetOps projects
Datacenter proxy ACL request form
IT requests related to deploying and managing the RelEng infrastructure.
Bugs and enhancements directly related to OpenCloudConfig, the TaskCluster Windows worker configuration system with source code at:
Bugs and enhancements directly related to PuppetAgain, the release engineering configuration management system.
Bugs for the IT Runtime team
Desktop/Laptop/Printer/Phone issues in the Mozilla offices
Bugs having to do with the operation of our storage systems (netapp, nfs, iscsi, etc)
Back end architecture projects, configuration changes, menu changes, and anything to do with telephones that isn't handled by Desktop Support. The following items are handled by Desktop Support, not Telecom: Extension assignments for telephones, Voicemail password resets, Softphone accounts, and assistance using your phone or softphone.
Tools team for the Mozilla Operations Center
Bugs having to do with our VMWare environment.
Requests, support and issues related to or any other Mozilla Blog
SUMO, MDN, Input, and related projects.
Web Applications that are provided directly be Mozilla IT.,,, etc.
Requests to sync or otherwise update existing Mozilla websites. Requests pertaining to the server-side operation of Mozilla websites.
Any bugs regarding the acquisition, renewal, or transfer of domain names or SSL certificates. For formatting requirements, please see