Any LDAP, mail, etc. accounts that are handled by Server Ops: e.g. LDAP password resets, LDAP SSH key changes, issues with Zimbra logins, etc. Note that requests for new CVS, SVN, Hg, bzr, etc. accounts, or level increases for existing Hg accounts, should be filed under the mozilla.org Product,"Repository Account Requests" component.

Vidyo endpoints, Crestron, Extron, ClearOne and all other room equipment.

Vidyo Server issues, maintenance plans and feature requests.

Component closed to new bugs, file future bugs under Release Engineering::Firefox-CI Administration

Creation, Deletion or Modification of any instances with any of Community IT providers. (more info).

Requests that don't fit in any subcategories (more info).

Issues and pad requests

Bugs related to Mozilla's IRC network

Issues regarding Zimbra back end maintenance or issues escalated from Desktop Support only. For user-facing issues please file a ticket in Service Now.

Network administration bugs (firewall and routing issues)

This component is for requests to modify or permit new flows through the firewall or network access control lists.

Data center carrier installs, upgrades, outages, etc

All other data center bugs not related to ACLs, port configurations, or carriers

Data center port configurations

Office firewall flows and ACL requests

Office carrier installs, upgrades, outages, etc

All other office related bugs not related to ACLs, wireless, or carriers

Office wireless

Internal outage tracking and bugs without a more suitable component

NetOps projects

Bugs and enhancements directly related to the Relops Hardware Controller infrastructure and software. Source Code

Desktop/Laptop/Printer/Phone issues in the Mozilla offices

SUMO, MDN, Input, and related projects.

Community Engagement projects, like Affiliates, Firefox Flicks, Mozilla Reps, etc.

Development and operations bugs relating to inventory.mozilla.org.

Labs infrastructure requests.

Requests to sync or otherwise update existing Mozilla websites. Requests pertaining to the server-side operation of Mozilla websites.

Any apps directly related to installing or updating key products - typically Bedrock, AUS, Bouncer, FTP, and associated CDN properties.

The Socorro crash-stats.mozilla.com app.