Any LDAP, mail, etc. accounts that are handled by Server Ops: e.g. LDAP password resets, LDAP SSH key changes, issues with Zimbra logins, etc. Note that requests for new CVS, SVN, Hg, bzr, etc. accounts, or level increases for existing Hg accounts, should be filed under the mozilla.org Product,"Repository Account Requests" component.

Issues and pad requests

Issues regarding Zimbra back end maintenance or issues escalated from Desktop Support only. For user-facing issues please file a ticket in Service Now.

Desktop/Laptop/Printer/Phone issues in the Mozilla offices

SUMO, MDN, Input, and related projects.

Community Engagement projects, like Affiliates, Firefox Flicks, Mozilla Reps, etc.

Development and operations bugs relating to inventory.mozilla.org.

Labs infrastructure requests.

Any apps directly related to installing or updating key products - typically Bedrock, AUS, Bouncer, FTP, and associated CDN properties.

The Socorro crash-stats.mozilla.com app.