Infrastructure & Operations

Server and networking infrastructure, including web properties, CDN, DNS (more info)

Select a component to see open bugs in that component:

AVOps: Conference Rooms

Vidyo endpoints, Crestron, Extron, ClearOne and all other room equipment.

AVOps: Corsica

Empathic screens for the masses (more info)

AVOps: Crestron

Issues with Room control, feature requests and implimentation.

AVOps: Projects

All Projects related to Audio/Visual Infrastructure and Tools.

AVOps: Streaming

Streaming Infrastructure issues in Air Mozilla Spaces

AVOps: Vidyo

Vidyo Server issues, maintenance plans and feature requests.

Blogs

Requests, support and issues related to blog.mozilla.org or any other Mozilla Blog

Change Requests

Anything that needs approval from the Change Advisory Board (CAB)

CIDuty

This component tracks the routine care and feeding of RelEng systems (machine management), reconfigs of masters, and any tree closures or downtimes. This includes physical machines in any of Mozilla's colos, as well as instances in AWS.

Community IT

If you're unsure of where to put a Community IT request, put it here.

Community IT: Discourse

Mozilla Discourse http://discourse.mozilla-community.org

Community IT: Hosting

Requests regarding any Community IT hosting (more info).

Community IT: Infrastructure

Creation, Deletion or Modification of any instances with any of Community IT providers. (more info).

Community IT: Others

Requests that don't fit in any subcategories (more info).

Community IT: Wordpress

WordPress MultiSite Infrastructure and Management

DCOps

Data Center operations

DNS and Domain Registration

Issues relating to internal and external DNS services and purchase or transfer of domain names. For formatting requirements, please see https://mana.mozilla.org/wiki/display/IT/WebOps%3A+SSL+and+Domain+Names.

Etherpad Migration

Issues and pad requests

Infrastructure: AWS

Account and service requests regarding IT-managed AWS infrastructure and billing.

Infrastructure: Backups

Bugs relating to backups and restoration of core infrastructure

Infrastructure: IRC

Bugs related to Mozilla's IRC network

Infrastructure: LDAP

Issues regarding the corporate OpenLDAP infrastructure at Mozilla

Infrastructure: Mail

Issues regarding mail but not Zimbra

Infrastructure: OpenVPN

Anything related to the OpenVPN infrastructure at Mozilla

Infrastructure: Other

For general infrastructure issues.

Infrastructure: Puppet

Issues and requests relating to puppet

Infrastructure: SSO

Bugs relating to IT's SSO/SAML implementation with Okta.

Infrastructure: Tools

Issues related to internal tools and bots

IT-Managed Tools

Web Applications that are provided directly be Mozilla IT. public.etherpad-mozilla.org, mana.mozilla.org etc.

Marketing Infrastructure

Bugs and requests related to our infrastructure.

MOC: Documentation

Bugs related to alert documentation and other documentation needed by the MOC or supplied by the MOC.

MOC: Problems

Tracking bugs for status updates, Vendor Maintenance, and RCA of Infrastructure outages.

MOC: Projects

Long-term project tracking and planning bugs. Requests for new SOC tools, bug related to quarter and yearly goals.

MOC: Root Cause Analysis

Bugs to track the Root Cause Analysis (RCA) process for incidents.

MOC: Service Requests

End-User requests for infrastructure support unrelated to ongoing outages.

Mozilla VPN: ACL requests

ACL requests for the Mozilla VPN (granting or revoking user access to hosts).

Mozilla VPN: Support requests

Support requests for any issues using the Mozilla VPN (software, connection failures, authentication, etc.)

Multi-Factor Authentication

Issues around Duo Security or other Multi-Factor Authentication issues relating to Mozilla's Authentication infrastructure

NetOps

Network administration bugs (firewall and routing issues)

NetOps: DC ACL Request

This component is for requests to modify or permit new flows through the firewall or network access control lists.

NetOps: DC Carrier

Data center carrier installs, upgrades, outages, etc

NetOps: DC Other

All other data center bugs not related to ACLs, port configurations, or carriers

NetOps: DC Port Configurations

Data center port configurations

NetOps: Office ACL Requests

Office firewall flows and ACL requests

NetOps: Office Carrier

Office carrier installs, upgrades, outages, etc

NetOps: Office Other

All other office related bugs not related to ACLs, wireless, or carriers

NetOps: Office Wireless

Office wireless

NetOps: Other

Internal outage tracking and bugs without a more suitable component

NetOps: Projects

NetOps projects

Proxy ACL Request

Datacenter proxy ACL request form

RelOps: General

IT requests related to deploying and managing the RelEng infrastructure.

RelOps: Hardware

Bugs directly related to the Relops managed hardware such as HPE Moonshots and Mac Minis. This includes issues and configuration changes related to iLo and/or IPMI

RelOps: OpenCloudConfig

Bugs and enhancements directly related to OpenCloudConfig, the TaskCluster Windows worker configuration system with source code at: https://github.com/mozilla-releng/OpenCloudConfig

RelOps: Posix OS

Bugs and enhancements directly related to POSIX Operating Systems such as Linux and MacOS. This includes requests related to OS administration, installation and/or image creation

RelOps: Puppet

Bugs and enhancements directly related to PuppetAgain, the release engineering configuration management system.

RelOps: Roller

Bugs and enhancements directly related to the Relops Hardware Controller infrastructure and software. Source Code

RelOps: Windows OS

Bugs and enhancements directly related to Windows Operating Systems. This includes requests related to OS administration, installation and/or image creation

Runtime

Bugs for the IT Runtime team

SSL Certificates

Any bugs regarding the acquisition or renewal of SSL certificates

Storage

Bugs having to do with the operation of our storage systems (netapp, nfs, iscsi, etc)

Telecom

Back end architecture projects, configuration changes, menu changes, and anything to do with telephones that isn't handled by Desktop Support. The following items are handled by Desktop Support, not Telecom: Extension assignments for telephones, Voicemail password resets, Softphone accounts, and assistance using your phone or softphone.

Tools

Tools team for the Mozilla Operations Center

Virtualization

Bugs having to do with our VMWare environment.

WebOps: Other

Requests to sync or otherwise update existing Mozilla websites. Requests pertaining to the server-side operation of Mozilla websites.