Infrastructure & Operations
Server and networking infrastructure, including web properties, CDN, DNS (more info)
Select a component to see open bugs in that component:
Empathic screens for the masses (more info)
Issues with Room control, feature requests and implimentation.
All Projects related to Audio/Visual Infrastructure and Tools.
Streaming Infrastructure issues in Air Mozilla Spaces
Vidyo Server issues, maintenance plans and feature requests.
Requests, support and issues related to blog.mozilla.org or any other Mozilla Blog
Anything that needs approval from the Change Advisory Board (CAB)
Community IT: Discourse
Mozilla Discourse http://discourse.mozilla-community.org
Corporate VPN: ACL requests
ACL requests for the Mozilla Corporate VPN (granting or revoking user access to hosts).
Corporate VPN: Support requests
Support requests for any issues using the Mozilla Corporate VPN (software, connection failures, authentication, etc.)
Data Center operations
DNS and Domain Registration
Issues relating to internal and external DNS services and purchase or transfer of domain names. For formatting requirements, please see https://mana.mozilla.org/wiki/display/IT/WebOps%3A+SSL+and+Domain+Names.
Bugs relating to backups and restoration of core infrastructure
Issues regarding the corporate OpenLDAP infrastructure at Mozilla, including account related requests.
Issues regarding mail but not Zimbra
Anything related to the OpenVPN infrastructure at Mozilla
For general infrastructure issues.
Issues and requests relating to puppet
Issues related to internal tools and bots
Web applications that are provided directly by Mozilla IT such as phonebook.mozilla.org.
Bugs and requests related to our infrastructure.
Issues relating to Mozilla's Matrix service, including bridging, service accounts, bot support and anything else.
Bugs related to alert documentation and other documentation needed by the MOC or supplied by the MOC.
Tracking bugs for status updates, Vendor Maintenance, and RCA of Infrastructure outages.
Long-term project tracking and planning bugs. Requests for new SOC tools, bug related to quarter and yearly goals.
MOC: Root Cause Analysis
Bugs to track the Root Cause Analysis (RCA) process for incidents.
MOC: Service Requests
End-User requests for infrastructure support unrelated to ongoing outages.
Issues around Duo Security or other Multi-Factor Authentication issues relating to Mozilla's Authentication infrastructure
Proxy ACL Request
Datacenter proxy ACL request form
General Azure administration and Azure Taskcluster workers
IT requests related to deploying and managing the RelEng infrastructure.
Bugs directly related to the Relops managed hardware such as HPE Moonshots and Mac Minis. This includes issues and configuration changes related to iLo and/or IPMI
Ops: Open Cloud Config
Bugs and enhancements directly related to OpenCloudConfig, the TaskCluster Windows worker configuration system with source code at: https://github.com/mozilla-releng/OpenCloudConfig
Ops: Posix OS
Bugs and enhancements directly related to POSIX Operating Systems such as Linux and MacOS. This includes requests related to OS administration, installation and/or image creation
Bugs and enhancements directly related to PuppetAgain, the release engineering configuration management system.
Ops: Windows OS
Bugs and enhancements directly related to Windows Operating Systems. This includes requests related to OS administration, installation and/or image creation
Bugs for the IT Runtime team
Service requests for IT SRE managed sites and services hosted in AWS including mdn.mozilla.org, support.mozilla.org, Connected Workplace bots, Jira, Mana, Wikimo, IAM, Common Voice and Blogs. (list of services)
Any bugs regarding the acquisition or renewal of SSL certificates
Bugs relating to IT's SSO/SAML/OIDC implementation with Auth0
Requests for new SSO/SAML/OIDC integrations, or changes to existing integrations. Please see https://mana.mozilla.org/wiki/pages/viewpage.action?spaceKey=SECURITY&title=SSO+Request+Form
Bugs having to do with the operation of our storage systems (netapp, nfs, iscsi, etc)
Back end architecture projects, configuration changes, menu changes, and anything to do with telephones that isn't handled by Desktop Support. The following items are handled by Desktop Support, not Telecom: Extension assignments for telephones, Voicemail password resets, Softphone accounts, and assistance using your phone or softphone.
Tools team for the Mozilla Operations Center
Bugs having to do with our VMWare environment.