(from comment #0) > > The Get Help > Ask the Community section includes links for en-US users to post a question for different products. The **Ask the Community** heading itself links to https://support.mozilla.org/en-US/questions/new but it's not obvious that that the heading is a link. The fact that the listed products are links is also not obvious. > > The section includes links for only a few products, such as [Firefox Browser](https://support.mozilla.org/en-US/questions/new/desktop) and [Firefox for iOS](https://support.mozilla.org/en-US/questions/new/ios). Users who want to ask a question for a different product would probably click the link for [Browse All Product Forums](https://support.mozilla.org/en-US/questions) but that goes to the Support Forum page, https://support.mozilla.org/en-US/questions/ for contributors who are answering questions. <snip> This came up in the support forum: https://support.mozilla.org/en-US/questions/1275532#answer-1308794 (quote) *Seems that, to ask a new question, I have to click on Get Help, then on Ask the community (I assumed this was a heading, rather than a link) and not click on Browse all product Forums, then select Thunderbird* Related github issue: https://github.com/mozilla/sumo-project/issues/396
Bug 1630720 Comment 2 Edit History
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(from comment #0) > > The Get Help > Ask the Community section includes links for en-US users to post a question for different products. The **Ask the Community** heading itself links to https://support.mozilla.org/en-US/questions/new but it's not obvious that that the heading is a link. The fact that the listed products are links is also not obvious. > > The section includes links for only a few products, such as [Firefox Browser](https://support.mozilla.org/en-US/questions/new/desktop) and [Firefox for iOS](https://support.mozilla.org/en-US/questions/new/ios). Users who want to ask a question for a different product would probably click the link for [Browse All Product Forums](https://support.mozilla.org/en-US/questions) but that goes to the Support Forum page, https://support.mozilla.org/en-US/questions/ for contributors who are answering questions. <snip> This came up in the support forum: https://support.mozilla.org/en-US/questions/1275532#answer-1308564 *OK, I can't find the option to post a new question (could someone point it out, please?)* https://support.mozilla.org/en-US/questions/1275532#answer-1308791 *When i click on Get Help, I never find an option to post a new question, even after moving to the Thunderbird forum. How do I go from Get Help to posting? - I spent ages looking the other day* https://support.mozilla.org/en-US/questions/1275532#answer-1308794 *Seems that, to ask a new question, I have to click on Get Help, then on Ask the community (I assumed this was a heading, rather than a link) and not click on Browse all product Forums, then select Thunderbird* Related github issue: https://github.com/mozilla/sumo-project/issues/396