After the redesign of the site there has been a noticeable increase of misplaced support requests going into the contributor section at https://support.mozilla.org/en-US/forums/contributors. The Contributor Tools section in the header is shown to every user that's logged-in and apparently the discussions section there leads some users to post their question into the contributor forums, since it's is more recognisable as a forum and it features a "post a new thread" button which makes it easier to post than going through the more opaque ask-a-question steps where it's less clear that you end up in a support forum after completing those. there may be a few ways of addressing this: * only display the "contributor tools" menu and/or the discussions section to users who are logged in AND who have signed up as volunteers (=part of the "Registered as contributor" user group). * display the contributor tools to everyone but make the contributor forums section read-only for users who have not signed up as volunteers. * add a way for moderators to move a misplaced support request from the contributors forum into a product section of the support forum.
Bug 1631250 Comment 0 Edit History
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After the redesign of the site there has been a noticeable increase of misplaced support requests going into the contributor section at https://support.mozilla.org/en-US/forums/contributors. The Contributor Tools section in the header is shown to every user that's logged-in and apparently the discussions section there leads some users to post their question into the contributor forums, since it is more recognisable as a forum and it features a "post a new thread" button which makes it easier to post than going through the more opaque ask-a-question steps where it's less clear that you end up in a support forum after completing those. there may be a few ways of addressing this: * only display the "contributor tools" menu and/or the discussions section to users who are logged in AND who have signed up as volunteers (=part of the "Registered as contributor" user group). * display the contributor tools to everyone but make the contributor forums section read-only for users who have not signed up as volunteers. * add a way for moderators to move a misplaced support request from the contributors forum into a product section of the support forum.