Bug 1640304 Comment 3 Edit History

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I just installed Firefox 68.8.0esr on a clean Windows 10 virtual machine, and I cannot reproduce this problem. I have some investigation questions I would like it if you could answer:

1. If you have session restore enabled, could you try disabling it, closing the browser, and restarting it to see if you still get the "Restart Required" message? You can check/change the setting by navigating to `about:preferences` and using the checkbox for the "General->Startup->Restore previous session" setting (on my machine, it's the very first checkbox on the page).

2. Do you still get the same message if you reboot the computer before starting Firefox?

3. Could you lookup the build ID in `about:support` (it's the third line down for me), and let me know what it is?

4. I'd also like you to run Firefox slightly differently and check the build ID again. First, create a temporary directory somewhere your user can write to, like in your home directory. Then open the Run prompt with Win+R and run this:
```
"<path to firefox.exe>" -no-remote -profile "<path to temporary directory>"
```
For example, I would run:
```
"C:\Program Files\Firefox Nightly\firefox.exe" -no-remote -profile "C:\Users\ksteuber\temp"
```
Once Firefox opens, please check the build ID on the `about:support` page, and let me know what it is. You can remove the temporary directory once you are done.
I just installed Firefox 68.8.0esr on a clean Windows 10 virtual machine, and I cannot reproduce this problem. I have some investigation questions I would like it if you could answer:

1. If you have session restore enabled, could you try disabling it, closing the browser, and restarting it to see if you still get the "Restart Required" message? You can check/change the setting by navigating to `about:preferences` and using the checkbox for the "General->Startup->Restore previous session" setting (on my machine, it's the very first checkbox on the page).

2. Do you still get the same message if you reboot the computer before starting Firefox?

3. Could you lookup the build ID in `about:support` (it's the third line down for me), and let me know what it is?

4. I'd also like you to run Firefox slightly differently and check the build ID again. First, create a temporary directory somewhere your user can write to, like in your home directory. Then open the Run prompt with Win+R and run this:
```
"<path to firefox.exe>" -no-remote -profile "<path to temporary directory>"
```
For example, I would run:
```
"C:\Program Files\Firefox Nightly\firefox.exe" -no-remote -profile "C:\Users\ksteuber\temp"
```
Once Firefox opens, please check the build ID on the `about:support` page, and let me know what it is. Also note for me whether you see the "Restart Required" message when you launch this way. You can remove the temporary directory once you are done.

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