Windows 10 Computer default open pdf using Adobe Acrobat Thunderbird 91.3.0 Files & Attachments - pdf set to use Adobe Acrobat Dc default Received email with pdf opens using Adobe Acrobat - expected so ok TEST 1 Clear error console Write compose window - add pdf attachment - double click to open -opens in Firefox in a new tab - not expected. The url address shown in Firefox is: file:///C:/Users/XXXX/Documents/ANCESTRY%20-%20Gibbons%20-%20Bell/The_Book_Gibbons_Family_Tree.pdf Error console: 14:09:48.110 TypeError: requestor is null [Learn More] - PdfStreamConverter.jsm:140:13 getDOMWindow resource://pdf.js/PdfStreamConverter.jsm:140 onStopRequest resource://pdf.js/PdfStreamConverter.jsm:1262 Save as draft and close Write. TEST 2 Change the Preferences Files & Attachments - pdf set to 'Preview in Thunderbird' Select Draft email - Edit Write compose window - pdf attachment - same pdf as before - double click to open -opens in Firefox in a new tab - not expected. The url address shown in Firefox is now: file:///C:/Users/XXXX/AppData/Local/Temp/nsmail.pdf error console repeats same error: 14:26:25.703 TypeError: requestor is null [Learn More]- PdfStreamConverter.jsm:140:13 getDOMWindow resource://pdf.js/PdfStreamConverter.jsm:140 onStopRequest resource://pdf.js/PdfStreamConverter.jsm:1262 Note: 'Learn More' is a link to this: https://developer.mozilla.org/en-US/docs/Web/JavaScript/Reference/Errors/Unexpected_type TEST 3 Tested with Write compose as Plain Text and also compose HTML - no difference in result nor error message. TEST 4 Change the Preferences Files & Attachments - pdf set to 'Always ask' Select Draft email - Edit Write compose window - pdf attachment - same pdf as before - double click to open --opens in Firefox in a new tab - not expected. SAme result in error console. TEST 5 Change the Preferences Files & Attachments FIREFOX HTML Document - set 'Always Ask' Clear Error console Select Draft email - Edit Write compose window - pdf attachment - same pdf as before - double click to open Window opens to ask what to do - Open with - default is Firefox - so I change this to Adobe Acrobat and selected checkbox to always remember. FRom now onwards Write compose window pdf attachment is opening in Adobe Acrobat But this now means preferences are set up to open HTML in Adobe Acrobat which is not desirable. Error console still producing same error. We are getting reports in the Support forum of same issue or saying because the associated helper application does not exist.
Bug 1698140 Comment 7 Edit History
Note: The actual edited comment in the bug view page will always show the original commenter’s name and original timestamp.
Windows 10 Computer default open pdf using Adobe Acrobat Thunderbird 91.3.0 Received email with pdf opens using Adobe Acrobat - expected so ok TEST 1 Files & Attachments - pdf set to use Adobe Acrobat Dc default Clear error console Write compose window - add pdf attachment - double click to open -opens in Firefox in a new tab - not expected. The url address shown in Firefox is: file:///C:/Users/XXXX/Documents/ANCESTRY%20-%20Gibbons%20-%20Bell/The_Book_Gibbons_Family_Tree.pdf Error console: 14:09:48.110 TypeError: requestor is null [Learn More] - PdfStreamConverter.jsm:140:13 getDOMWindow resource://pdf.js/PdfStreamConverter.jsm:140 onStopRequest resource://pdf.js/PdfStreamConverter.jsm:1262 Save as draft and close Write. TEST 2 Change the Preferences Files & Attachments - pdf set to 'Preview in Thunderbird' Select Draft email - Edit Write compose window - pdf attachment - same pdf as before - double click to open -opens in Firefox in a new tab - not expected. The url address shown in Firefox is now: file:///C:/Users/XXXX/AppData/Local/Temp/nsmail.pdf error console repeats same error: 14:26:25.703 TypeError: requestor is null [Learn More]- PdfStreamConverter.jsm:140:13 getDOMWindow resource://pdf.js/PdfStreamConverter.jsm:140 onStopRequest resource://pdf.js/PdfStreamConverter.jsm:1262 Note: 'Learn More' is a link to this: https://developer.mozilla.org/en-US/docs/Web/JavaScript/Reference/Errors/Unexpected_type TEST 3 Tested with Write compose as Plain Text and also compose HTML - no difference in result nor error message. TEST 4 Change the Preferences Files & Attachments - pdf set to 'Always ask' Select Draft email - Edit Write compose window - pdf attachment - same pdf as before - double click to open --opens in Firefox in a new tab - not expected. SAme result in error console. TEST 5 Change the Preferences Files & Attachments FIREFOX HTML Document - set 'Always Ask' Clear Error console Select Draft email - Edit Write compose window - pdf attachment - same pdf as before - double click to open Window opens to ask what to do - Open with - default is Firefox - so I change this to Adobe Acrobat and selected checkbox to always remember. FRom now onwards Write compose window pdf attachment is opening in Adobe Acrobat But this now means preferences are set up to open HTML in Adobe Acrobat which is not desirable. Error console still producing same error. We are getting reports in the Support forum of same issue or saying because the associated helper application does not exist.