Bugzilla

(In reply to Kirk Steuber (he/him) [:bytesized] from comment #10)
> (In reply to Punam Dahiya [:pdahiya] from comment #9)
> > Yes there are multiple accounts but those are rarely used and haven't tried updates there.  This issue is seen with Administrator user.
> 
> Is the issue ever seen by the user that installed Firefox? Or by different Admin users?

Just have one admin account and that's the Administrator user that installed Firefox
 
> 
> > By security updates I mean one that needs credentials (please see attached dialog in #comment 2 - A security and stability update has been downloaded for Nightly...). Not sure if its just messaging but issue is seen in flow that prompts this dialog.
> 
> Yeah, this is just a messaging thing. I believe that dialog (with that text) will be shown any time we cannot update Firefox with the current permissions and, thus, need to ask for a password in order to update.
> 
> > > Do you often have to enter your password to update? This is supposed to only happen once, after which it should change the permissions to allow it to update without needing a password.
> > 
> > Yes, prompt to get administrative privileges is shown every time after dialog in #comment 2
> 
> How often does that happen? This should really only happen once per installation. Installing usually sets the permissions such that we cannot update. When we encounter this problem, we change them so that future updates are successful. If it's happening more often, that sounds like a separate bug that I would like to get to the bottom of.

I noted multiple iteration in original description of bug. It's definitely more than once and ends with door hangar prompt with message 'Nightly couldn't update automatically , download Nightly to update', with Download CTA in door hangar taking user to https://www.mozilla.org/en-US/firefox/channel/desktop/#nightly


> 
> > drwxrwxr-x  3 punamdahiya  admin  96 Dec  8 11:00 /Applications/Firefox.app
> > drwxrwxr-x@ 3 punamdahiya  admin  96 Jan  4 11:09 /Applications/Firefox-beta.app
> > drwxrwxr-x@ 3 punamdahiya  admin  96 Jan  4 16:03 /Applications/Firefox Nightly.app
> 
> These permissions look correct to me.
> 
> ---
> 
> I'm still not sure why updates would be failing if you are giving the right password to update. Hopefully the next time this happens, the update logs will give us more information about this.

WIll keep an eye on this issue and attach update logs next time it happens. Thanks

(In reply to Kirk Steuber (he/him) [:bytesized] from comment #10)
> (In reply to Punam Dahiya [:pdahiya] from comment #9)
> > Yes there are multiple accounts but those are rarely used and haven't tried updates there.  This issue is seen with Administrator user.
> 
> Is the issue ever seen by the user that installed Firefox? Or by different Admin users?

Just have one admin user and that's the Administrator user that installed Firefox
 
> 
> > By security updates I mean one that needs credentials (please see attached dialog in #comment 2 - A security and stability update has been downloaded for Nightly...). Not sure if its just messaging but issue is seen in flow that prompts this dialog.
> 
> Yeah, this is just a messaging thing. I believe that dialog (with that text) will be shown any time we cannot update Firefox with the current permissions and, thus, need to ask for a password in order to update.
> 
> > > Do you often have to enter your password to update? This is supposed to only happen once, after which it should change the permissions to allow it to update without needing a password.
> > 
> > Yes, prompt to get administrative privileges is shown every time after dialog in #comment 2
> 
> How often does that happen? This should really only happen once per installation. Installing usually sets the permissions such that we cannot update. When we encounter this problem, we change them so that future updates are successful. If it's happening more often, that sounds like a separate bug that I would like to get to the bottom of.

I noted multiple iteration in original description of bug. It's definitely more than once and ends with door hangar prompt with message 'Nightly couldn't update automatically , download Nightly to update', with Download CTA in door hangar taking user to https://www.mozilla.org/en-US/firefox/channel/desktop/#nightly


> 
> > drwxrwxr-x  3 punamdahiya  admin  96 Dec  8 11:00 /Applications/Firefox.app
> > drwxrwxr-x@ 3 punamdahiya  admin  96 Jan  4 11:09 /Applications/Firefox-beta.app
> > drwxrwxr-x@ 3 punamdahiya  admin  96 Jan  4 16:03 /Applications/Firefox Nightly.app
> 
> These permissions look correct to me.
> 
> ---
> 
> I'm still not sure why updates would be failing if you are giving the right password to update. Hopefully the next time this happens, the update logs will give us more information about this.

WIll keep an eye on this issue and attach update logs next time it happens. Thanks