Bugzilla

(In reply to bhearsum@mozilla.com (:bhearsum) from comment #5)
> It would be very surprising to me if a user managed to get only part of the install updated. It would be helpful to see the update logs for this user. Wes, would you mind either linking to the post or trying to get the logs from the user? The steps should be:

The post is at https://www.reddit.com/r/firefox/comments/vsbn1f/went_to_go_on_the_internet_and_it_was_updating/

OP in that thread said downloading and installing from scratch worked correctly, kept the messed up installation separate in case it was needed. Sounds like the update did mess something up, I guess. 

Is the "Update Folder" entry universal for all installations? Sounds like the messed up install can't get to a point where about:support could be loaded. Looks like it takes you to some folder in %PROGRAMDATA% named `Mozilla-[checksum or other randomish string]`. Could I just ask OP for any folder matching that description and sort it out after the fact?

(In reply to bhearsum@mozilla.com (:bhearsum) from comment #5)
> It would be very surprising to me if a user managed to get only part of the install updated. It would be helpful to see the update logs for this user. Wes, would you mind either linking to the post or trying to get the logs from the user? The steps should be:

The post is at https://www.reddit.com/r/firefox/comments/vsbn1f/went_to_go_on_the_internet_and_it_was_updating/

OP in that thread said downloading and installing from scratch worked correctly, so it sounds like the update did mess something up, I guess. Looking at the thread, sounds like they actually blew away the messed up install, so I don't know if I could get checksums of the messed up files.

Is the "Update Folder" entry universal for all installations? Sounds like the messed up install can't get to a point where about:support could be loaded. Looks like it takes you to some folder in %PROGRAMDATA% named `Mozilla-[checksum or other randomish string]`. Could I just ask OP for any folder matching that description and sort it out after the fact?