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Bug 1789326 Comment 7 Edit History
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(In reply to Anje from comment #4) > There have been a few reports of this occuring in the Thunderbird Support Forum. Depending upon other settings and info, three possible solutions have been discovered. > > 1. In some cases, Thunderbird acts like it has no mail accounts and asks you to create a new account. The 'profile' folders show the accounts and mbox files exist. There are no accounts listed in the 'Account Settings' and the 'prefs.js' file has a low size. There are other 'prefs.js' files with a number and renaming 'prefs.js' to swap to using the one with highest number got accounts and therefore folders back. > > 2. Others found Accounts all ok and they could send, nothing displayed in Folder Pane. A solution was found. Please rename files so they can be used for diagnosis, not delete them. > - Access profile name folder > - Exit Thunderbird and rename four files: > - folderCache.json > - folderTree.json > - session.json > - xulstore.json > ... Number 2 above solved the issue!