Bugzilla

So based on comment 18 - 19, it sounds like the initial "working" presentation from the bank is just an HTML page that has an embedded PDF, and that embedded PDF is the relevant thing that looks good but prints poorly in Firefox, perhaps due to Jonathan's theory at the end of comment 13.

I would bet you can *directly save* a local copy of the working-just-fine PDF, by using the ">>" menu and looking for a "Save" item near the top (or possibly a folder icon with a downarrow) right next to the ">>" menu.  Then, I would bet you can open that saved PDF directly in Firefox, and it will probably look fine good, but it'll reproduce the issue when you attempt to print it.

(Assuming that all checks out: if it's possible to find or generate a statement PDF that reproduces the problem when printed & that you'd be comfortable sharing confidentially over email, feel free to send it to us using contact info in comment 20, and we might be able to confirm/refute Jonathan's theory from comment 13 and find what edge case the PDF is triggering that needs fixing.  Though also, no worries if you're not comfortable doing that; I appreciate that financial details are sensitive.)

So based on comment 18 - 19, it sounds like the initial "working" presentation from the bank is just an HTML page that has an embedded PDF, and that embedded PDF is the relevant thing that looks good but prints poorly in Firefox, perhaps due to Jonathan's theory at the end of comment 13.

I would bet you can *directly save* a local copy of the working-just-fine PDF, by using the ">>" menu and looking for a "Save" item near the top (or possibly a folder icon with a downarrow just to the left of the ">>" menu).  Then, I would bet you can open that saved PDF directly in Firefox, and it will probably look fine good, but it'll reproduce the issue when you attempt to print it.

(Assuming that all checks out: if it's possible to find or generate a statement PDF that reproduces the problem when printed & that you'd be comfortable sharing confidentially over email, feel free to send it to us using contact info in comment 20, and we might be able to confirm/refute Jonathan's theory from comment 13 and find what edge case the PDF is triggering that needs fixing.  Though also, no worries if you're not comfortable doing that; I appreciate that financial details are sensitive.)

So based on comment 18 - 19, it sounds like the initial "working" presentation from the bank is just an HTML page that has an embedded PDF, and that embedded PDF is the relevant thing that looks good but prints poorly in Firefox, perhaps due to Jonathan's theory at the end of comment 13.

I would bet you can *directly save* a local copy of the working-just-fine PDF when you're viewing the statement on the bank's website, by using the ">>" menu and looking for a "Save" item near the top (or possibly a folder icon with a downarrow just to the left of the ">>" menu).  Then, I would bet you can open that saved PDF directly in Firefox, and it will probably look fine good, but it'll reproduce the issue when you attempt to print it.

(Assuming that all checks out: if it's possible to find or generate a statement PDF that reproduces the problem when printed & that you'd be comfortable sharing confidentially over email, feel free to send it to us using contact info in comment 20, and we might be able to confirm/refute Jonathan's theory from comment 13 and find what edge case the PDF is triggering that needs fixing.  Though also, no worries if you're not comfortable doing that; I appreciate that financial details are sensitive.)