Hi, thanks for the report. Could you provide your `about:support` information under the Media section for us and the device information that has the issue? Additionally, could you use the [mozgression](https://mozilla.github.io/mozregression/) tool to help us narrow down the culprits? That will be super helpful. (I don't have a multi-channel sound card at hand to test this, but I am going to find one)
Bug 1904734 Comment 4 Edit History
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Hi, thanks for the report. Could you provide your `about:support` information under the Media section for us and the device information that has the issue? Additionally, could you use the [mozgression](https://mozilla.github.io/mozregression/) tool and follow the steps below to get the program logs? That will be super helpful for us narrow down the culprits. I really appreciate any help you can provide (currently, I don't have a multi-channel sound card at hand to test this, but I am going to find one). #### Steps to get logs 1. Install Firefox profiler: https://profiler.firefox.com/ 2. Open Firefox, and go to about:logging page 3. Click Logging preset and choose `Custom` 4. Clear the log modules text field and enter `cubeb:5` to set Log Modules 5. Click Start Logging 6. Open a new tab and repeat the steps that cause the issue. Once you reproduce the issue, close the tab, then go back to `about:logging` page and click `Stop Logging`. 7. The Firefox Profiler should launch itself automatically. 8. Click Upload Local Profile, then download and upload the profile to Bugzilla or paste the share link in the comment directly. (The tutorial to get the logs is here: https://www.loom.com/share/24ea3a8e3a054c478de94643a0ea8620?sid=87b0ffaa-c4ea-43ce-8107-639f24b747a8 or https://paul.cx/public/about-logging-presentation.webm)
Hi, thanks for the report. Could you provide your `about:support` information under the Media section for us and the device information that has the issue? Additionally, could you use the [mozgression](https://mozilla.github.io/mozregression/) tool and follow the steps below to get the program logs? That will be super helpful for us narrow down the culprits. I really appreciate any help you can provide (currently, I don't have a multi-channel sound card at hand to test this, but I am going to find one). #### Steps to get logs 1. Install Firefox profiler: https://profiler.firefox.com/ 2. Open Firefox, and go to about:logging page 3. Click Logging preset and choose `Media Playback` 4. Click Start Logging 5. Open a new tab and repeat the steps that cause the issue. Once you reproduce the issue, close the tab, then go back to `about:logging` page and click `Stop Logging`. 6. The Firefox Profiler should launch itself automatically. 7. Click Upload Local Profile, then download and upload the profile to Bugzilla or paste the share link in the comment directly. (The tutorial to get the logs is here: https://www.loom.com/share/24ea3a8e3a054c478de94643a0ea8620?sid=87b0ffaa-c4ea-43ce-8107-639f24b747a8 or https://paul.cx/public/about-logging-presentation.webm)
Hi, thanks for the report. Could you provide your `about:support` information under the Media section for us and the device information that has the issue? Additionally, could you use the [mozgression](https://mozilla.github.io/mozregression/) tool to help us narrow down the culprins and follow the steps below to get the program logs? That will be super helpful for us narrow down the culprits. I really appreciate any help you can provide (currently, I don't have a multi-channel sound card at hand to test this, but I am going to find one). #### Steps to get logs 1. Install Firefox profiler: https://profiler.firefox.com/ 2. Open Firefox, and go to about:logging page 3. Click Logging preset and choose `Media Playback` 4. Click Start Logging 5. Open a new tab and repeat the steps that cause the issue. Once you reproduce the issue, close the tab, then go back to `about:logging` page and click `Stop Logging`. 6. The Firefox Profiler should launch itself automatically. 7. Click Upload Local Profile, then download and upload the profile to Bugzilla or paste the share link in the comment directly. (The tutorial to get the logs is here: https://www.loom.com/share/24ea3a8e3a054c478de94643a0ea8620?sid=87b0ffaa-c4ea-43ce-8107-639f24b747a8 or https://paul.cx/public/about-logging-presentation.webm)
Hi, thanks for the report. Could you provide your `about:support` information under the Media section for us and the device information that has the issue? Additionally, could you use the [mozgression](https://mozilla.github.io/mozregression/) tool to help us narrow down the culprits and follow the steps below to get the program logs? That will be super helpful for us narrow down the culprits. I really appreciate any help you can provide (currently, I don't have a multi-channel sound card at hand to test this, but I am going to find one). #### Steps to get logs 1. Install Firefox profiler: https://profiler.firefox.com/ 2. Open Firefox, and go to about:logging page 3. Click Logging preset and choose `Media Playback` 4. Click Start Logging 5. Open a new tab and repeat the steps that cause the issue. Once you reproduce the issue, close the tab, then go back to `about:logging` page and click `Stop Logging`. 6. The Firefox Profiler should launch itself automatically. 7. Click Upload Local Profile, then download and upload the profile to Bugzilla or paste the share link in the comment directly. (The tutorial to get the logs is here: https://www.loom.com/share/24ea3a8e3a054c478de94643a0ea8620?sid=87b0ffaa-c4ea-43ce-8107-639f24b747a8 or https://paul.cx/public/about-logging-presentation.webm)
Hi, thanks for the report. Could you provide your `about:support` information under the Media section for us and the device information that has the issue? Additionally, could you use the [mozgression](https://mozilla.github.io/mozregression/) tool to help us narrow down the culprits and follow the steps below to get the program logs? That will be super helpful, and I'll really appreciate any help you can provide (currently, I don't have a multi-channel sound card at hand to test this, but I am going to find one). #### Steps to get logs 1. Install Firefox profiler: https://profiler.firefox.com/ 2. Open Firefox, and go to about:logging page 3. Click Logging preset and choose `Media Playback` 4. Click Start Logging 5. Open a new tab and repeat the steps that cause the issue. Once you reproduce the issue, close the tab, then go back to `about:logging` page and click `Stop Logging`. 6. The Firefox Profiler should launch itself automatically. 7. Click Upload Local Profile, then download and upload the profile to Bugzilla or paste the share link in the comment directly. (The tutorial to get the logs is here: https://www.loom.com/share/24ea3a8e3a054c478de94643a0ea8620?sid=87b0ffaa-c4ea-43ce-8107-639f24b747a8 or https://paul.cx/public/about-logging-presentation.webm)