Bugzilla

Occasionally users end up in state where their Firefox or Thunderbird installation is broken and repeatedly triggers a startup-crash.  One recent example is https://bugzilla.mozilla.org/show_bug.cgi?id=1681745#c24 which was triggered by a busted update.

When that happens, perhaps the crash reporter dialog could notice that we're repeatedly startup-crashing (e.g. it could detect that we've startup-crashed N times for some small N), and it could suggest that the user reinstall the application (Firefox or Thunderbird)?

(At least in the case of https://bugzilla.mozilla.org/show_bug.cgi?id=1681745 , that's been our recommendation to users who've been able to reach out via https://support.mozilla.org and other methods; and it would've been even nicer if the crash reporter was able to make that suggestion directly.)

Occasionally users end up in state where their Firefox or Thunderbird installation is broken and repeatedly triggers a startup-crash.  One recent example is https://bugzilla.mozilla.org/show_bug.cgi?id=1681745#c24 which was triggered by a busted update.

When that happens, perhaps the crash reporter dialog could notice that we're repeatedly startup-crashing (e.g. it could detect that we've startup-crashed N times without any successful launches in between; or if it's hard to tell whether there were successful launches, it could detect that we've startup-crashed N times within an hour, or some other time-period); and it could suggest that the user reinstall the application (Firefox or Thunderbird).

(At least in the case of https://bugzilla.mozilla.org/show_bug.cgi?id=1681745 , that's been our recommendation to users who've been able to reach out via https://support.mozilla.org and other methods; and it would've been even nicer if the crash reporter was able to make that suggestion directly.)

Occasionally users end up in state where their Firefox or Thunderbird installation is broken and repeatedly triggers a startup-crash.  One recent example is https://bugzilla.mozilla.org/show_bug.cgi?id=1681745#c24 which was triggered by a busted update.

When that happens, perhaps the crash reporter dialog could notice that we're repeatedly startup-crashing (e.g. it could detect that we've startup-crashed N times without any successful launches in between; or if it's hard to tell whether there were successful launches, it could detect that we've startup-crashed N times within an hour, or some other time-period); and it could suggest that the user reinstall the application (Firefox or Thunderbird).

(At least in the case of https://bugzilla.mozilla.org/show_bug.cgi?id=1681745 , we've been recommending a reinstall to users who've been able to reach out via https://support.mozilla.org and other methods; and it would've been even nicer if the crash reporter was able to make that suggestion directly.)

Occasionally users end up in state where their Firefox or Thunderbird installation is broken and repeatedly triggers a startup-crash.  One recent example is https://bugzilla.mozilla.org/show_bug.cgi?id=1681745#c24 which was triggered by a busted update.

When that happens, perhaps the crash reporter dialog could notice that we're repeatedly startup-crashing (e.g. it could detect that we've startup-crashed N times without any successful launches in between; or if it's hard to tell whether there were successful launches, it could detect that we've startup-crashed N times within an hour, or some other time-period); and it could suggest that the user reinstall the application (Firefox or Thunderbird).

(At least in the case of https://bugzilla.mozilla.org/show_bug.cgi?id=1681745 , we've been recommending a reinstall to users who've been able to reach out via https://support.mozilla.org and other methods; and it would've been even nicer and would've reached more users if the crash reporter was able to make that suggestion directly.)