Bugzilla

(In reply to informatica from comment #44)
> Created attachment 9104857 [details]
> nello spazio riservato alle cartelle mi si creano un sacco di popstate.n.dat e non si eliminano ho 196 PC e non posso eliminare la posta su tutti
> 
> Buongiorno sono Roberto, ho 196 computer con installato thunderbird ultima versione, sul lato sinistro dove ci sono tutte le cartelle ogni giorno mi crea una cartella apparentemente vuota nominata popstate-1.dat  popstate-2.dat numerate fino all'infinito e non si lasciano eliminare. E' un municipio e non posso cancellare thunderbird su 196 macchine recuperare mail etc, è un suicidio. Lo screenshot vi fa vedere il problema. Grazie Roberto

The following is what I got by "Google Translate":
Hello I am Roberto, I have 196 computers with the latest version of thunderbird installed, on the left side where there are all the folders every day creates an apparently empty folder named popstate-1.dat popstate-2.dat numbered up to infinity and do not leave remove. It's a town hall and I can't delete thunderbird on 196 machines to retrieve mails etc, it's suicide. The screenshot shows you the problem. Thanks Roberto

My question: 
Do all 196 computers same OS, say, Windows 10?
Do all 196 computers use pop3 for retrieiving e-mail? Or Imap?
Where is the mail server? Do they talk to a locally installed mail server, or a remote (off-site server)?
Where do you store the local copy of mail for each PC: local hard disk on each PC, or a remote shared file system within the town hall?
- If you use a remote shared file system for storing mail for each local PC, what protocols do you use, e.g.,  CIFS/SMB protocol?
Do you see any strange messages when you open error console? : In English menu, it would be Tools->Developer Tools-> Error console.

That you see popstate-N.dat in the mail folder pane means that you have these data files in the mail directory (where the local PC mail messages are stored.) 
They are likely to be created either
1. when there is an communication issue between the mail server and the local PC [thus popstate is corrupted], and/or
2. when there is a communication issue or file system issue that corrupts the popstate.dat [e.g., TB could not either open popstate.dat for reading or writing]. TB creates popstate-1.dat, popstate-2.dat, ...,
until it can create a new file successfully. 
This creation of "-N.dat" until success is used by a routine to create a temporary file successfully.
That you have many popstate-N.dat suggests that there has been a communication issue frequently OR
file system issue frequently.

Thus my questions above.

(In reply to informatica from comment #44)
> Created attachment 9104857 [details]
> nello spazio riservato alle cartelle mi si creano un sacco di popstate.n.dat e non si eliminano ho 196 PC e non posso eliminare la posta su tutti
> 
> Buongiorno sono Roberto, ho 196 computer con installato thunderbird ultima versione, sul lato sinistro dove ci sono tutte le cartelle ogni giorno mi crea una cartella apparentemente vuota nominata popstate-1.dat  popstate-2.dat numerate fino all'infinito e non si lasciano eliminare. E' un municipio e non posso cancellare thunderbird su 196 macchine recuperare mail etc, è un suicidio. Lo screenshot vi fa vedere il problema. Grazie Roberto

The following is what I got by "Google Translate":
Hello I am Roberto, I have 196 computers with the latest version of thunderbird installed, on the left side where there are all the folders every day creates an apparently empty folder named popstate-1.dat popstate-2.dat numbered up to infinity and do not leave remove. It's a town hall and I can't delete thunderbird on 196 machines to retrieve mails etc, it's suicide. The screenshot shows you the problem. Thanks Roberto

My question: 
Do all 196 computers same OS, say, Windows 10?
Do all 196 computers use pop3 for retrieiving e-mail? Or Imap?
Where is the mail server? Do they talk to a locally installed mail server, or a remote (off-site server)?
Where do you store the local copy of mail for each PC: local hard disk on each PC, or a remote shared file system within the town hall?
- the question above may also need to consider if your user for each local PC stores their profile on a remote file system including Dropbox (see comment 23).
- If you use a remote shared file system for storing mail for each local PC, what protocols do you use, e.g.,  CIFS/SMB protocol?
Do you see any strange messages when you open error console? : In English menu, it would be Tools->Developer Tools-> Error console.
Do you use antivirus that may interfere with TB? [hard to tell, I know.]

That you see popstate-N.dat in the mail folder pane means that you have these data files in the mail directory (where the local PC mail messages are stored.) 
They are likely to be created either
1. when there is an communication issue between the mail server and the local PC [thus popstate is corrupted], and/or
2. when there is a communication issue or file system issue that corrupts the popstate.dat [e.g., TB could not either open popstate.dat for reading  and WRITING]. TB creates popstate-1.dat, popstate-2.dat, ...,
until it can create a new file successfully. 
This creation of "-N.dat" until success is used by a routine to create a temporary file successfully.
That you have many popstate-N.dat suggests that there has been a communication issue frequently OR
file system issue frequently.

Thus my questions above.

(In reply to informatica from comment #44)
> Created attachment 9104857 [details]
> nello spazio riservato alle cartelle mi si creano un sacco di popstate.n.dat e non si eliminano ho 196 PC e non posso eliminare la posta su tutti
> 
> Buongiorno sono Roberto, ho 196 computer con installato thunderbird ultima versione, sul lato sinistro dove ci sono tutte le cartelle ogni giorno mi crea una cartella apparentemente vuota nominata popstate-1.dat  popstate-2.dat numerate fino all'infinito e non si lasciano eliminare. E' un municipio e non posso cancellare thunderbird su 196 macchine recuperare mail etc, è un suicidio. Lo screenshot vi fa vedere il problema. Grazie Roberto

The following is what I got by "Google Translate":
Hello I am Roberto, I have 196 computers with the latest version of thunderbird installed, on the left side where there are all the folders every day creates an apparently empty folder named popstate-1.dat popstate-2.dat numbered up to infinity and do not leave remove. It's a town hall and I can't delete thunderbird on 196 machines to retrieve mails etc, it's suicide. The screenshot shows you the problem. Thanks Roberto

My question: 
Do all 196 computers same OS, say, Windows 10?
Do all 196 computers use pop3 for retrieiving e-mail? Or Imap?
Where is the mail server? Do they talk to a locally installed mail server, or a remote (off-site server)?
Where do you store the local copy of mail for each PC: local hard disk on each PC, or a remote shared file system within the town hall?
- the question above may also need to consider if your user for each local PC stores their profile on a remote file system including Dropbox (see comment 23).
- If you use a remote shared file system for storing mail for each local PC, what protocols do you use, e.g.,  CIFS/SMB protocol?

Do you see any strange messages when you open error console? : In English menu, it would be Tools->Developer Tools-> Error console.
Do you use antivirus that may interfere with TB? [hard to tell, I know.]

That you see popstate-N.dat in the mail folder pane means that you have these data files in the mail directory (where the local PC mail messages are stored.) 
They are likely to be created either
1. when there is an communication issue between the mail server and the local PC [thus popstate is corrupted], and/or
2. when there is a communication issue or file system issue that corrupts the popstate.dat [e.g., TB could not either open popstate.dat for reading  and WRITING]. TB creates popstate-1.dat, popstate-2.dat, ...,
until it can create a new file successfully. 
This creation of "-N.dat" until success is used by a routine to create a temporary file successfully.
That you have many popstate-N.dat suggests that there has been a communication issue frequently OR
file system issue frequently.

Thus my questions above.