Bugzilla

I've copied Alessandro and more support folks because my main reason for posting is to suggest a couple more additions to the help menu that involve support, website or publicity.  I think we can decide quickly enough to do this for ESR68. 

Part of the reasoning is many users don't download TB from our website (think linux and portable users, users visiting certain press articles or third party DL sites, etc), and so they will never have seen the website info before using the product.  Another reason is we need to toot our own horn - existing users need to know this isn't a dead project or on life support. (Yes, we have the start page, but some users disable that)

Donations is already mentioned in this bug.  nd "keyboard shortcuts" and "features" menu items is also in the patch.  I have a comment about "Submit feedback" [1] and features [2] below.

I suggest also adding something like "Volunteer" - we always need more help in beta, support, etc - and you don't get that without asking. You've got to ask.

I also suggest adding a menu item that shows Thunderbird is alive and well, and isn't static so they come back for more. (One can argue the release notes does that - but that's about product, not about the organization)  Perhaps the Blog?  

Other suggestions?

[1] "Submit feedback" - we need to decide whether to have one at this time and where to point it - SUMO?  We have NO means to aggregate SUMO feedback. Nor can we distinguish in SUMO which items are problem reports and which are suggestions or feedback.  In short any suggestions we get are largely lost.  So we have two choices - point users to SUMO and hopefully the link later to a proper survey tool.  Or we  put in the strings now but not expose it in the UI yet, and decide later where to point it to.  (Firefox points to https://qsurvey.mozilla.com/s3/FirefoxInput/ )

[2] "Features" - "Firefox Tour" points to a KB article in SUMO. But we currently don't have a good KB article.  I suggest we point to https://www.thunderbird.net/en-US/features/ (which will get even better after Alessandro's revisions)

I've copied Alessandro and more support folks because my main reason for posting is to suggest a couple more additions to the help menu that involve support, website or publicity.  I think we can decide quickly enough whether to do this for ESR68. 

Part of the reasoning is many users don't download TB from our website (think linux and portable users, users visiting certain press articles or third party DL sites, etc), and so they will never have seen the website info before using the product.  Another reason is we need to toot our own horn - existing users need to know this isn't a dead project or on life support. (Yes, we have the start page, but some users disable that)

Donations is already mentioned in this bug.  nd "keyboard shortcuts" and "features" menu items is also in the patch.  I have a comment about "Submit feedback" [1] and features [2] below.

I suggest also adding something like "Volunteer" - we always need more help in beta, support, etc - and you don't get that without asking. You've got to ask.

I also suggest adding a menu item that shows Thunderbird is alive and well, and isn't static so they come back for more. (One can argue the release notes does that - but that's about product, not about the organization)  Perhaps the Blog?  

Other suggestions?

[1] "Submit feedback" - we need to decide whether to have one at this time and where to point it - SUMO?  We have NO means to aggregate SUMO feedback. Nor can we distinguish in SUMO which items are problem reports and which are suggestions or feedback.  In short any suggestions we get are largely lost.  So we have two choices - point users to SUMO and hopefully the link later to a proper survey tool.  Or we  put in the strings now but not expose it in the UI yet, and decide later where to point it to.  (Firefox points to https://qsurvey.mozilla.com/s3/FirefoxInput/ )

[2] "Features" - "Firefox Tour" points to a KB article in SUMO. But we currently don't have a good KB article.  I suggest we point to https://www.thunderbird.net/en-US/features/ (which will get even better after Alessandro's revisions)

I've copied Alessandro and more support folks because my main reason for posting is to suggest a couple more additions to the help menu that involve support, website or publicity.  I think we can decide quickly enough whether to do this for ESR68. 

Part of the reasoning is many users don't download TB from our website (think linux and portable users, users visiting certain press articles or third party DL sites, etc), and so they will never have seen the website info before using the product.  Another reason is we need to toot our own horn - existing users need to know this isn't a dead project or on life support. (Yes, we have the start page, but some users disable that)

Donations is already mentioned in this bug.  nd "keyboard shortcuts" and "features" menu items is also in the patch.  I have a comment about "Submit feedback" [1] and features [2] below.

I suggest also adding something like "Volunteer" (aka get involved) - we always need more help in beta, support, etc - and you don't get that without asking. You've got to ask.

I also suggest adding a menu item that shows Thunderbird is alive and well, and isn't static so they come back for more. (One can argue the release notes does that - but that's about product, not about the organization)  Perhaps the Blog?  

Other suggestions?

[1] "Submit feedback" - we need to decide whether to have one at this time and where to point it - SUMO?  We have NO means to aggregate SUMO feedback. Nor can we distinguish in SUMO which items are problem reports and which are suggestions or feedback.  In short any suggestions we get are largely lost.  So we have two choices - point users to SUMO and hopefully the link later to a proper survey tool.  Or we  put in the strings now but not expose it in the UI yet, and decide later where to point it to.  (Firefox points to https://qsurvey.mozilla.com/s3/FirefoxInput/ )

[2] "Features" - "Firefox Tour" points to a KB article in SUMO. But we currently don't have a good KB article.  I suggest we point to https://www.thunderbird.net/en-US/features/ (which will get even better after Alessandro's revisions)

I've copied Alessandro and more support folks because my main reason for posting is to suggest a couple more additions to the help menu that involve support, website or publicity.  I think we can decide quickly enough whether to do this for ESR68. 

Part of the reasoning is many users don't download TB from our website (think linux and portable users, users visiting certain press articles or third party DL sites, etc), and so they will never have seen the website info before using the product.  Another reason is we need to toot our own horn - existing users need to know this isn't a dead project or on life support. (Yes, we have the start page, but some users disable that)

Donations is already mentioned in this bug.  And "keyboard shortcuts" and "features" menu items is also in the patch. Seem thoughts about "Submit feedback" [1] and features [2] below.

I suggest also:
- add something like "Volunteer" (aka get involved) - we always need more help in beta, support, etc - and you don't get that without asking. You've got to ask.
- add a menu item that shows Thunderbird is alive and well, with content that isn't static so they will want to come back for more. (One can argue the release notes does that - but that's about product, not about the organization)  Perhaps the Blog?  

Other suggestions?

[1] "Submit feedback" - we need to decide whether to have one at this time and where to point it - SUMO?  We have NO means to aggregate SUMO feedback. Nor can we distinguish in SUMO which items are problem reports and which are suggestions or feedback.  In short any suggestions we get are largely lost.  So we have two choices - point users to SUMO and hopefully the link later to a proper survey tool.  Or we  put in the strings now but not expose it in the UI yet, and decide later where to point it to.  (Firefox points to https://qsurvey.mozilla.com/s3/FirefoxInput/ )

[2] "Features" - "Firefox Tour" points to a KB article in SUMO. But we currently don't have a good KB article.  I suggest we point to https://www.thunderbird.net/en-US/features/ (which will get even better after Alessandro's revisions)