I guess the first thing is to record an IMAP:5 log for just the problem gmail account. If you have other accounts it would be good to "disable" them like this before recording the log. This can be accomplished by un-selecting 3 item in the accounts Server settings for each non-problem account: - Check for new messages at startup - Check for messages every X minutes - Allow immediate notifications when new messages arrive Then shutdown TB and prepare to record the IMAP:5 log as described here: https://wiki.mozilla.org/MailNews:Logging Note: On linux from a bash cmd line, I run TB and record the log like this: ```MOZ_LOG_TB=IMAP:5,,timestamp,sync MOZ_LOG_FILE_TB=~/tblog thunderbird --allow-downgrade -p``` rather than following the exactly method described in the wiki. This produces a log at ~/tblog.moz_log and assumes thunderbird is in your path (if not, just add it in front of "thunderbird"). When you run tb, only click into folders on the problem account. Let it record the log for a while and let me know which folders you select or other activities you do within TB while recording the log. Not sure how long to ask you to record but the file can get really big depending on what is really happening. Anyhow, shutdown tb and attach the log above using the "Attach New File" button. Other info that will be helpful is the names of folders within the server and how many messages in them. Are you subscribed to the "[Gmail]/All Mail" folder? It can get really big and sometimes causes problems. If you want to subscribe to it, it might be better to just let TB store its headers and leave the message bodies on the server since everything there is already in other folders. Anyhow, this is enough to get started...
Bug 1726319 Comment 6 Edit History
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I guess the first thing is to record an IMAP:5 log for just the problem gmail account. If you have other accounts it would be good to "disable" them like this before recording the log. This can be accomplished by un-selecting 3 item in the accounts Server settings for each non-problem account: - Check for new messages at startup - Check for messages every X minutes - Allow immediate notifications when new messages arrive Then shutdown TB and prepare to record the IMAP:5 log as described here: https://wiki.mozilla.org/MailNews:Logging Note: On linux from a bash cmd line, I run TB and record the log like this: ```MOZ_LOG_TB=IMAP:5,timestamp,sync MOZ_LOG_FILE_TB=~/tblog thunderbird --allow-downgrade -p``` rather than following the exactly method described in the wiki. This produces a log at ~/tblog.moz_log and assumes thunderbird is in your path (if not, just add it in front of "thunderbird"). When you run tb, only click into folders on the problem account. Let it record the log for a while and let me know which folders you select or other activities you do within TB while recording the log. Not sure how long to ask you to record but the file can get really big depending on what is really happening. Anyhow, shutdown tb and attach the log above using the "Attach New File" button. Other info that will be helpful is the names of folders within the server and how many messages in them. Are you subscribed to the "[Gmail]/All Mail" folder? It can get really big and sometimes causes problems. If you want to subscribe to it, it might be better to just let TB store its headers and leave the message bodies on the server since everything there is already in other folders. Anyhow, this is enough to get started...
I guess the first thing is to record an IMAP:5 log for just the problem gmail account. If you have other accounts it would be good to "disable" them like this before recording the log. This can be accomplished by un-selecting 3 item in the accounts Server settings for each non-problem account: - Check for new messages at startup - Check for messages every X minutes - Allow immediate notifications when new messages arrive Then shutdown TB and prepare to record the IMAP:5 log as described here: https://wiki.mozilla.org/MailNews:Logging Note: On linux from a bash cmd line, I run TB and record the log like this: ```MOZ_LOG=IMAP:5,timestamp,sync MOZ_LOG_FILE=~/tblog thunderbird --allow-downgrade -p``` rather than following the exactly method described in the wiki. This produces a log at ~/tblog.moz_log and assumes thunderbird is in your path (if not, just add it in front of "thunderbird"). When you run tb, only click into folders on the problem account. Let it record the log for a while and let me know which folders you select or other activities you do within TB while recording the log. Not sure how long to ask you to record but the file can get really big depending on what is really happening. Anyhow, shutdown tb and attach the log above using the "Attach New File" button. Other info that will be helpful is the names of folders within the server and how many messages in them. Are you subscribed to the "[Gmail]/All Mail" folder? It can get really big and sometimes causes problems. If you want to subscribe to it, it might be better to just let TB store its headers and leave the message bodies on the server since everything there is already in other folders. Anyhow, this is enough to get started...
I guess the first thing is to record an IMAP:5 log for just the problem gmail account. If you have other accounts it would be good to "disable" them like this before recording the log. This can be accomplished by un-selecting 3 item in the accounts Server settings for each non-problem account: - Check for new messages at startup - Check for messages every X minutes - Allow immediate notifications when new messages arrive Then shutdown TB and prepare to record the IMAP:5 log as described here: https://wiki.mozilla.org/MailNews:Logging Note: On linux from a bash cmd line, I run TB and record the log like this: ```MOZ_LOG=IMAP:5,timestamp,sync MOZ_LOG_FILE=~/tblog thunderbird``` rather than following the exactly method described in the wiki. This produces a log at ~/tblog.moz_log and assumes thunderbird is in your path (if not, just add it in front of "thunderbird"). When you run tb, only click into folders on the problem account. Let it record the log for a while and let me know which folders you select or other activities you do within TB while recording the log. Not sure how long to ask you to record but the file can get really big depending on what is really happening. Anyhow, shutdown tb and attach the log above using the "Attach New File" button. Other info that will be helpful is the names of folders within the server and how many messages in them. Are you subscribed to the "[Gmail]/All Mail" folder? It can get really big and sometimes causes problems. If you want to subscribe to it, it might be better to just let TB store its headers and leave the message bodies on the server since everything there is already in other folders. Anyhow, this is enough to get started...