1019812 - Printing preferences are disabled by Firefox

Status: RESOLVED INCOMPLETE

(Core :: Printing: Setup, defect)

Description

[Ivor Jones]

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:29.0) Gecko/20100101 Firefox/29.0 (Beta/Release)
Build ID: 20140506152807

Steps to reproduce:

I tried to print an email from a gmail page, using a gmail print icon.
The print panel came up. This contains the correct printer name (Canon MG6100 series..), and a button "preferences", which allows me to set page orientation, paper source, dual sided printing etc.


Actual results:

The print preferences button is disabled. If I proceed with printing, the Mozilla print preferences are imposed; the preview panel appears, but there is a long delay (10 secs) before the actual document appears in the panel (during which time a "barbers pole" rotates at the bottom of the screen, and "spooling" is displayed). If I press "Start Printing" there is another delay (>20 secs) before the printer springs to life (no indication what is happening). 

The first document printed after re-booting prints normally, but thereafter I have no control. (I have not tried just restarting Mozilla.)

I have no problem printing documents, eg in Open Office.

Other web pages that contain a print icon also fail under Firefox.


Expected results:

I should be able to select print preferences.
Printing should be almost instantaneous, as it was with this printer under Windows XP and Google Chrome.

Comment 1

[Kanchan Kumari QA]

Hello Reporter, thank you for contacting us regarding this issue and sorry for getting back to you late. I was trying to duplicate the issue with exactly the same steps that you mentioned on Windows 7 machine using the latest version of Firefox and latest nightly build but could not reproduce the issue.
Name 	Firefox
Version 	46.0a1
Build ID 	20160106030225
Update History 	
Update Channel 	nightly
User Agent 	Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:46.0) Gecko/20100101 Firefox/46.0

Name 	Firefox
Version 	43.0.3
Build ID 	20151223140742
Update History 	
Update Channel 	release
User Agent 	Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:43.0) Gecko/20100101 Firefox/43.0

Try running Firefox in safe mode and with fresh profile https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles
If you have not done so, may I request you to upgrade your firefox to the latest released version and check this issue has resolved for you or not. Let us know.Thanks.

Comment 2

[Kanchan Kumari QA]

Resolved-Incomplete due to time since last communication/update by reporter.
Please feel free to reopen if the error occurs in a current Firefox version.