1025627 - Since version 30, Citrix Receiver stopped working on both Mac OS & WIndows: click-to-activate UI isn't showing

Reporter

Description

•

10 years ago

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:31.0) Gecko/20100101 Firefox/31.0 (Beta/Release)
Build ID: 20140610163407

Steps to reproduce:

Open company portal (https://telewerken.sekondant.nl)
Log in
Click on Citrix published application.


Actual results:

Nothing.


Expected results:

The ICA client aka Citrix Receiver plugin should have started, but it does not anymore with FF 30 & 31. This issue occurs on Windows and on Mac.

Francesca Ciceri [:madamezou]

Comment 1

•

10 years ago

Hi, 

thanks for taking time to report a problem. 

Could you please try if the same happens with a clean profile? (see http://kb.mozillazine.org/Profile_Manager) 
This way we could exclude a specific setting as culprit.

Cheers,
Francesca

QA Whiteboard: [bugday-20140616]

Flags: needinfo?(johndoe5456)

:Gijs (he/him)

Comment 2

•

10 years ago

Georg, any chance this is related to plugin changes in 30? How would we check and/or what workarounds are available?

Flags: needinfo?(georg.fritzsche)

Benjamin Smedberg

Comment 3

•

10 years ago

Does the page use plugins? Also, is the plugin icon visible in the location bar?

You can also look in about:addons for relevant plugins and switch them to "Always Activate".

Flags: needinfo?(georg.fritzsche)

Georg Fritzsche [:gfritzsche]

Comment 4

•

10 years ago

This is likely the plugin changes in Firefox 30 (defaulting most plugins to click-to-play).

You should either see a notification bar: http://imgur.com/6FM3djc
... or a placeholder in the page: http://imgur.com/KpJmkuk

Via these, you can activate the plugin for the site.
Alternatively you can go to Tools->Addons->Plugins and set the "Citrix Receiver Plug-in" to "Always activate".

johndoe5456

Reporter

Comment 5

•

10 years ago

There is no placeholder whatsoever, but when I go to Add-ons, and tell the Citrix plugins to always start, it does actually work. This is a valid workaround for an advanced user, but not for anybody that I work with. A very ... interesting choice to change the plug-ins to this behavior.

Flags: needinfo?(johndoe5456)

Georg Fritzsche [:gfritzsche]

Comment 6

•

10 years ago

But do you see a notification bar like the one linked in comment 4?
If the plugin is hidden, then it should show up. If it is not, our "hidden plugin" detection might be off and it would be interesting to know what the site is doing.

johndoe5456

Reporter

Comment 7

•

10 years ago

No notifications, not even those from comment 4 show up. When you click on a Citrix published application, nothing happens. I understand further investigation will be difficult since the site requires domain rights and we don't give these to non-employees. Is it possible for me to do a trace or something like that?

Georg Fritzsche [:gfritzsche]

Comment 8

•

10 years ago

Can you maybe provide a static, sanitized, single-html-file version of the page where you use the plugin?
If you could narrow it down to a minimal example, that would be even better.

Comment hidden (obsolete)

After logging on and off for a few times, I noticed that for around 20ms a notification is shown about a plugin that should be activated. It is so brief though that if you don't look for it, you won't see it.

I don't see a way of attaching anything to this bug, so I will just paste the html you requested. I hope this is what you needed, but I think the html that you're looking for is actually just before this page (and will be uncatchable). Thanks for looking into this.


<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN" "http://www.w3.org/TR/html4/loose.dtd">
<html>
<head>
  <meta http-equiv="Content-Type" content="text/html; charset=UTF-8">
  <meta name="ROBOTS" content="NOINDEX, NOFOLLOW, NOARCHIVE">
  <meta http-equiv="Content-Style-Type" content="text/css">
  <meta http-equiv="Content-Script-Type" content="text/javascript">
  <title>Citrix XenApp - Applications</title>
  <link rel="SHORTCUT ICON" href="../media/IcaComboAll.ico" type="image/vnd.microsoft.icon">
  <link rel="stylesheet" type="text/css"  media="handheld,all" href="style.aspx?cacheString=en++Normal++ywBx6S85sUw5jFW2vwYH6A++dMYNtV833+51Uj6C8T3WXD" >
    <script type="text/javascript" src="javascript.aspx?cacheString=en++Normal++ywBx6S85sUw5jFW2vwYH6A++dMYNtV833+51Uj6C8T3WXD++authenticated"></script>
  <script type="text/javascript">
    <!--
    // Ensure every page has an onLoadLayout function. If a page defines its own
    // onLoadLayout function, it will override this one.
    function onLoadLayout() {
      return;
    }
    function getFrameSuffix() {
      return "WI_THp7HKliQ22eL8iKu";
    }
    function getSessionToken() {
      return "1749F8F9EF0D1A4743256BD8287AE16D";
    }
    // -->
  </script>
  <script type="text/javascript">
      <!--
      
      function doAutoLaunching() {
        
        
      }
      
function redirectToSearchResults() {
    var searchTextbox = document.getElementById('searchEntry');
    var searchText;

    if (searchTextbox.className == "searchInactive") {
        return;
    } else if (searchTextbox.hasFocus) {
        searchText = searchTextbox.value;
    } else {
        searchText = currentSearchQuery;
    }
    window.location.href = "searchResults.aspx?CTX_SearchString=" + encodeURIComponent(searchText);
}


var currentSearchQuery = "";


function isSearchPageSelected()
{
    return false;
}


function setupSearchBox()
{
    var searchTextbox = document.getElementById('searchEntry');
    if (searchTextbox) {
        if(isSearchPageSelected())
        {
            searchTextbox.focus();
            searchTextbox.value = currentSearchQuery;
            searchTextbox.select();
        }
    }
}


function searchTextFocus(searchTextbox) {
    searchTextbox.hasFocus = true;
    searchTextbox.value = currentSearchQuery;
    searchTextbox.select();
    updateSearchStyle(true);
}


function updateSearchStyle(isActive) {
    var searchField = document.getElementById("searchEntry");
    if (searchField) {
        if (isActive) {
            searchField.className = "";
         } else {
            // Only restore the default string "Search" when the input field is empty
            var currentValue = searchField.value;

            if (currentValue == "") {
                searchField.value = "Search";
                searchField.className = "searchInactive";
            }
        }
    }
}



function onLoadLayout()
{
    maintainAccessibility("SearchButton", true);
    setupTreeView();
    setupSearchBox();
    setFocusIfViewChanged();
}

function setFocusIfViewChanged()
{
    if (window.location.href.indexOf("CTX_CurrentViewStyle=") != -1)
    {
        var el = document.getElementById("viewButton");
        if (el != null)
        {
            el.focus();
        }
    }
}


var treeViewCurrentFolder = "";


function changeView(viewName)
{
    var newpage = "default.aspx?CTX_CurrentViewStyle=" + viewName;
    if (isTreeView()) {
        newpage += "&CTX_CurrentFolder=" + encodeURIComponent(getTreeViewCurrentFolder());
        
        setItemInCookie("treeViewCurrentFolder", null);
    }
    location.href = newpage;
}


function setupTreeView()
{
    if (isTreeView()) {
        
        retrieveImage(document.getElementById('treeView'));
        expandTreeViewInitialFolder();
    }
}


function toggleTreeNode(node)
{
    var nodeClass = node.className;
    if(nodeClass == "folderClose"){
        openFolder(node);
        setTreeViewCurrentFolder(node, false);
    } else {
        closeFolder(node);
        setTreeViewCurrentFolder(node, true);
    }
    updateLayout(); 
}


function openFolder(node) {
    node.className = "folderOpen";
    node.nextSibling.style.display='block';
    retrieveImage(node.nextSibling);
    changeSrcOfChildImgNodes(node, "../media/FolderOpenArrowDown.gif");
}


function closeFolder(node) {
    node.className = "folderClose";
    node.nextSibling.style.display='none';
    changeSrcOfChildImgNodes(node, "../media/FolderClosedArrow.gif");
}


function updateMouseoverTreeNodePicture(node) {
    var nodeClass = node.className;
    if(nodeClass == "folderClose"){
        changeSrcOfChildImgNodes(node, "../media/FolderClosedArrowHover.gif");
    } else {
        changeSrcOfChildImgNodes(node, "../media/FolderOpenArrowDownHover.gif");
    }
}


function updateMouseoutTreeNodePicture(node) {
    var nodeClass = node.className;
    if(nodeClass == "folderClose"){
        changeSrcOfChildImgNodes(node, "../media/FolderClosedArrow.gif");
    } else {
        changeSrcOfChildImgNodes(node, "../media/FolderOpenArrowDown.gif");
    }
}


function changeSrcOfChildImgNodes(node, url) {
    for (var j = 0; j < node.childNodes.length; j++) {
          var child = node.childNodes[j];
          // if it is an image tag, put the closed image in
          if (child.nodeName == "IMG") {
              child.src = url;
              break;
          }
     }
}


function retrieveImage(selectedFolder)
{
    for (var i = 0; i <selectedFolder.childNodes.length; i++) {
        var item = selectedFolder.childNodes[i];
        // Iterate through all leaf (i.e., non-folder) <li> nodes and patch up the src attribute in all descendant images.
        if (item.nodeName == "LI" && item.className != "folder") { //found a list item here
            var images = item.getElementsByTagName("IMG");
            for (var j = 0; j < images.length; j++) {
                if (images[j].name != null && images[j].className != "spinner") {
                    images[j].src = images[j].name;
                    break;
                }
            }
        }
    }
}


function expandTreeViewInitialFolder()
{
    var currentFolderValue = getTreeViewCurrentFolder();
    var rootNode = document.getElementById("treeView");
    if ((currentFolderValue != null) && (currentFolderValue != "")) {
        expandTreeView(rootNode, currentFolderValue);
    }
}


function expandTreeView(ulElement, path)
{
    if (path.indexOf("\\") == 0) { // remove the leading "\" from the path
        path = path.substring(1);
    }

    var value;
    if (path.indexOf("\\") > 0) { // gets the folder name
        value = path.substring(0, path.indexOf("\\"));
    } else {
        value = path;
    }

    if (value == "") { // just return if there are no folder components left
        return;
    }

    for (var i = 0; i <ulElement.childNodes.length; i++) {
        var item = ulElement.childNodes[i];
        if (item.nodeName == "LI") { // found a list item here
            for (var j = 0; j <item.childNodes.length; j++) {
                 var liChildNode = item.childNodes[j];
                 // If the list item is followed by an <a> tag and a <ul> tag
                 // then we know that the first child of the list item is the folder name.
                 if (liChildNode.nodeName == "A" && (liChildNode.nextSibling != null && liChildNode.nextSibling.nodeName == "UL")) {
                     // Check if the folder name matches
                     if (findFolderName(liChildNode) == value) {
                         openFolder(liChildNode);
                         path = path.substring(path.indexOf("\\"));
                         expandTreeView(liChildNode.nextSibling, path);
                     }
                 }
             }
        }
    }
}

function setTreeViewCurrentFolder(node, isCollapsed)
{
      var currentFolder = findFolderName(node);
      var currentNode = node.parentNode.parentNode.parentNode;
      while(currentNode.nodeName == "LI" ) {
         for (var j = 0; j <currentNode.childNodes.length; j++) {
              var liChildNode = currentNode.childNodes[j];
              // If the list item is followed by an <a> tag and a <ul> tag
              // then we know that the first child of the list item is the folder name.
              if (liChildNode.nodeName == "A" && (liChildNode.nextSibling != null && liChildNode.nextSibling.nodeName == "UL")) {
                  currentFolder = findFolderName(liChildNode)+"\\"+currentFolder;
              }
         }
         currentNode = currentNode.parentNode.parentNode;
      }

      if (currentFolder != "" && isCollapsed) {
          
          var index = currentFolder.lastIndexOf("\\");
          if(index == -1) {
            currentFolder = "\\";
          } else {
            currentFolder = currentFolder.substring(0, index);
          }
      }
      setItemInCookie("treeViewCurrentFolder", currentFolder);
}


function findFolderName(node) {
    var currentFolder = null;
    for (var j = 0; j < node.childNodes.length; j++) {
      var child = node.childNodes[j];
      // if it a text node (i.e. not the image node)
      // it should be the name of the folder
      if (child.nodeType == 3) {
          currentFolder = child.nodeValue;
          break;
      }
    }
    return currentFolder;
}


function isTreeView()
{
    return document.getElementById('treeView') != null;
}


function getTreeViewCurrentFolder() {
   
    var currentFolderValue = getItemFromCookie("treeViewCurrentFolder");
    if (currentFolderValue == null || currentFolderValue == "") {
        currentFolderValue = "";
    }
    return currentFolderValue;
}

function setItemInCookie(name, value) {
    if (value == null) {
        value = "";
    }
    if ((name == null) || (name == "")) {
        return;
    }

    var newCookie = "";
    var oldCookie = getCookie("WIClientInfo");
    if (oldCookie != "") {
        var cookieItems = oldCookie.split("~");
        for (i=0; i < cookieItems.length; i++) {
            // The name of the item will be escaped so we need to make sure
            // that we search for the escaped version.
            if (cookieItems[i].indexOf(escape(name) + "#") != 0) {
                newCookie += cookieItems[i] + "~";
            }
        }
    }

    newCookie += escape(name) + "#" + escape(value);
    storeCookie("WIClientInfo", newCookie);
}


function getItemFromCookie(name) {
    return unescape(getValueFromString(escape(name), getCookie("WIClientInfo"), "#", "~"));
}


function storeCookie(name, value) {
    if (value) { // non-null, non-empty
        value = "\"" + value + "\"";
    } else {
        value = "";
    }

    if (window.location.protocol.toLowerCase() == "https:") {
        value += "; secure";
    }

    var cookie = name + "=" + value;

    document.cookie = cookie;
}


function getCookie(name) {
    var cookie = getValueFromString(name, document.cookie, "=", ";");
    if ( (cookie.charAt(0) == "\"") && (cookie.charAt(cookie.length-1) == "\"") ) {
        cookie = cookie.substring(1, cookie.length-1);
    }
    return cookie;
}

function getValueFromString(name, str, sep1, sep2) {
    var result = "";

    if (str != null) {
        var itemStart = str.indexOf(name + sep1);
        if (itemStart != -1) {
            var valueStart = itemStart + name.length + 1;
            var valueEnd = str.indexOf(sep2, valueStart);
            if (valueEnd == -1) {
                valueEnd = str.length;
            }
            result = str.substring(valueStart, valueEnd);
        }
    }

    return result;
}

      // -->
  </script>

  
</head>



<body  onLoad="putInTopFrame();resetSessionTimeout();doAutoLaunching();onLoadLayout();setup_popup_behaviour();updateLayout();configureLightbox();" dir="ltr">


  <div id="overallWrapper" >

      <div id="pageContent" >
        
<div id="headerWrapper">
  <div id="header">
    <table id="headerLeft" cellspacing="0">
      <tr>

        <td>
          <span id="username" ><strong>
            Logged on as: mahum
          </strong></span>
        </td>


        <td>
          <table id="headerRight" cellspacing="0">
            <tr>

              <td >
                <a id="settingsLink" class="navLink" href="preferences.aspx"><span>Settings</span></a>
              </td>


              <td>

              <a id="logoffLink" class="navLink" href="javascript:location.replace('../site/logout.aspx?CTX_Token=1749F8F9EF0D1A4743256BD8287AE16D')"
                ><span>Log Off</span></a>

              </td>

              <td>
                <img id="headerLogo" src="../media/CitrixLogoHeader.png" alt="Page header" title="">
              </td>

            </tr>
          </table>
        </td>
      </tr>
    </table>
  </div>
</div>





<div id="Popup_wscLink" class="wiPopup dropDownMenu">



</div>


        
        <div class="spacer"></div>

  <div class="mainPane" id="appMainPane">
    <div id="mainTopPane">
        
    <div id="feedbackArea" class="noFeedback"><!-- --></div>

        
    <div id="welcomeMessage">
        <p class="welcomeText">Klik hieronder op een applicatie om te beginnen.</p>
    </div>

    </div> 
<div class="mainContainer">
     <div class="selectedTabContent" id="selectedTabContent">


<div class="displayTools"> 
<table id="displayToolsTable"><tr>
  <td id="displayToolsMainCell">
<span class="breadcrumb lastBreadcrumb">Main</span>

  </td>
  <td id="displayToolsViewCell">


    <div class="customButton hiddenElement">
	  <a id="hiddenButton" class="leftDoor" href="#"><span class="rightDoor"></span></a>
    </div>

  </td>

</tr></table>

</div>

<div id="iconViewDiv">

        <div class="iconView">
            <a  id="idCitrix.MPS.Desktop.Sekondant.Admin_0020desktop"
				href="launcher.aspx?CTX_Application=Citrix.MPS.Desktop.Sekondant.Admin%20desktop&amp;CTX_Token=1749F8F9EF0D1A4743256BD8287AE16D" onClick="resetSessionTimeout();clearFeedback();addCurrentTimeToHref(this,'launcher.aspx?CTX_Application=Citrix.MPS.Desktop.Sekondant.Admin%20desktop&amp;CTX_Token=1749F8F9EF0D1A4743256BD8287AE16D','LaunchId');launch(this);return false;" onMouseDown=" addCurrentTimeToHref(this,'launcher.aspx?CTX_Application=Citrix.MPS.Desktop.Sekondant.Admin%20desktop&amp;CTX_Token=1749F8F9EF0D1A4743256BD8287AE16D','LaunchId');"
				class="iconLink"
				title="Admin desktop"
             ><img  src="icons.aspx?size=normal&amp;id=idF7341237789D719DFCED8073CD100FF28069086E" alt="Admin desktop" title="Admin desktop" ><br><span>Admin desktop</span><img
																				id="spinner_idCitrix.MPS.Desktop.Sekondant.Admin_0020desktop"
																				class="spinner"
																				width="11"
																				height="11"
																				src="../media/Transparent16.gif" alt=""
			></a>
        </div>

        <div class="iconView">
            <a  id="idCitrix.MPS.Desktop.Sekondant.MOVISIE_0020testomgeving"
				href="launcher.aspx?CTX_Application=Citrix.MPS.Desktop.Sekondant.MOVISIE%20testomgeving&amp;CTX_Token=1749F8F9EF0D1A4743256BD8287AE16D" onClick="resetSessionTimeout();clearFeedback();addCurrentTimeToHref(this,'launcher.aspx?CTX_Application=Citrix.MPS.Desktop.Sekondant.MOVISIE%20testomgeving&amp;CTX_Token=1749F8F9EF0D1A4743256BD8287AE16D','LaunchId');launch(this);return false;" onMouseDown=" addCurrentTimeToHref(this,'launcher.aspx?CTX_Application=Citrix.MPS.Desktop.Sekondant.MOVISIE%20testomgeving&amp;CTX_Token=1749F8F9EF0D1A4743256BD8287AE16D','LaunchId');"
				class="iconLink"
				title="MOVISIE testomgeving"
             ><img  src="icons.aspx?size=normal&amp;id=idC088A103C63B3002CC2EDB264A28A8544BEECE82" alt="MOVISIE testomgeving" title="MOVISIE testomgeving" ><br><span>MOVISIE testomgeving</span><img
																				id="spinner_idCitrix.MPS.Desktop.Sekondant.MOVISIE_0020testomgeving"
																				class="spinner"
																				width="11"
																				height="11"
																				src="../media/Transparent16.gif" alt=""
			></a>
        </div>

        <div class="iconView">
            <a  id="idCitrix.MPS.App.Sekondant.RDP_0020client"
				href="launcher.aspx?CTX_Application=Citrix.MPS.App.Sekondant.RDP%20client&amp;CTX_Token=1749F8F9EF0D1A4743256BD8287AE16D" onClick="resetSessionTimeout();clearFeedback();addCurrentTimeToHref(this,'launcher.aspx?CTX_Application=Citrix.MPS.App.Sekondant.RDP%20client&amp;CTX_Token=1749F8F9EF0D1A4743256BD8287AE16D','LaunchId');launch(this);return false;" onMouseDown=" addCurrentTimeToHref(this,'launcher.aspx?CTX_Application=Citrix.MPS.App.Sekondant.RDP%20client&amp;CTX_Token=1749F8F9EF0D1A4743256BD8287AE16D','LaunchId');"
				class="iconLink"
				title="RDP client"
             ><img  src="icons.aspx?size=normal&amp;id=id1BAEADC9F93B0CB41222F727AD2C3FA0E5598C84" alt="RDP client" title="RDP client" ><br><span>RDP client</span><img
																				id="spinner_idCitrix.MPS.App.Sekondant.RDP_0020client"
																				class="spinner"
																				width="11"
																				height="11"
																				src="../media/Transparent16.gif" alt=""
			></a>
        </div>

        <div class="iconView">
            <a  id="idCitrix.MPS.App.Sekondant.RES_0020Workspace_0020Manager"
				href="launcher.aspx?CTX_Application=Citrix.MPS.App.Sekondant.RES%20Workspace%20Manager&amp;CTX_Token=1749F8F9EF0D1A4743256BD8287AE16D" onClick="resetSessionTimeout();clearFeedback();addCurrentTimeToHref(this,'launcher.aspx?CTX_Application=Citrix.MPS.App.Sekondant.RES%20Workspace%20Manager&amp;CTX_Token=1749F8F9EF0D1A4743256BD8287AE16D','LaunchId');launch(this);return false;" onMouseDown=" addCurrentTimeToHref(this,'launcher.aspx?CTX_Application=Citrix.MPS.App.Sekondant.RES%20Workspace%20Manager&amp;CTX_Token=1749F8F9EF0D1A4743256BD8287AE16D','LaunchId');"
				class="iconLink"
				title="RES Workspace Manager"
             ><img  src="icons.aspx?size=normal&amp;id=idB0CB0DE5684B54D19D470BC60B149B94F49DB998" alt="RES Workspace Manager" title="RES Workspace Manager" ><br><span>RES Workspace Manager</span><img
																				id="spinner_idCitrix.MPS.App.Sekondant.RES_0020Workspace_0020Manager"
																				class="spinner"
																				width="11"
																				height="11"
																				src="../media/Transparent16.gif" alt=""
			></a>
        </div>

        <div class="iconView">
            <a  id="idCitrix.MPS.Desktop.Sekondant.Sekondant_0020ICT_0020omgeving"
				href="launcher.aspx?CTX_Application=Citrix.MPS.Desktop.Sekondant.Sekondant%20ICT%20omgeving&amp;CTX_Token=1749F8F9EF0D1A4743256BD8287AE16D" onClick="resetSessionTimeout();clearFeedback();addCurrentTimeToHref(this,'launcher.aspx?CTX_Application=Citrix.MPS.Desktop.Sekondant.Sekondant%20ICT%20omgeving&amp;CTX_Token=1749F8F9EF0D1A4743256BD8287AE16D','LaunchId');launch(this);return false;" onMouseDown=" addCurrentTimeToHref(this,'launcher.aspx?CTX_Application=Citrix.MPS.Desktop.Sekondant.Sekondant%20ICT%20omgeving&amp;CTX_Token=1749F8F9EF0D1A4743256BD8287AE16D','LaunchId');"
				class="iconLink"
				title="Sekondant ICT omgeving"
             ><img  src="icons.aspx?size=normal&amp;id=id49C67BF6CDD67AB55D3E7C38F4E59F973654D832" alt="Sekondant ICT omgeving" title="Sekondant ICT omgeving" ><br><span>Sekondant ICT omgeving</span><img
																				id="spinner_idCitrix.MPS.Desktop.Sekondant.Sekondant_0020ICT_0020omgeving"
																				class="spinner"
																				width="11"
																				height="11"
																				src="../media/Transparent16.gif" alt=""
			></a>
        </div>

        <div class="iconView">
            <a  id="idCitrix.MPS.Desktop.Sekondant.Sekondant_0020testomgeving"
				href="launcher.aspx?CTX_Application=Citrix.MPS.Desktop.Sekondant.Sekondant%20testomgeving&amp;CTX_Token=1749F8F9EF0D1A4743256BD8287AE16D" onClick="resetSessionTimeout();clearFeedback();addCurrentTimeToHref(this,'launcher.aspx?CTX_Application=Citrix.MPS.Desktop.Sekondant.Sekondant%20testomgeving&amp;CTX_Token=1749F8F9EF0D1A4743256BD8287AE16D','LaunchId');launch(this);return false;" onMouseDown=" addCurrentTimeToHref(this,'launcher.aspx?CTX_Application=Citrix.MPS.Desktop.Sekondant.Sekondant%20testomgeving&amp;CTX_Token=1749F8F9EF0D1A4743256BD8287AE16D','LaunchId');"
				class="iconLink"
				title="Sekondant testomgeving"
             ><img  src="icons.aspx?size=normal&amp;id=id5DD8CBEAB4D5E9AB723723A0B4332D52904DD23B" alt="Sekondant testomgeving" title="Sekondant testomgeving" ><br><span>Sekondant testomgeving</span><img
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    <p>Problemen met aanmelden? Verwijder eerst oude versies van de Citrix client en installeer dan een recente versie (ook wel 'Receiver' genoemd).<br>Voor Windows kun je deze hier downloaden: <a href="http://www.sekondant.nl/CitrixReceiverWeb4.1.exe">www.sekondant.nl/CitrixReceiverWeb4.1.exe</a>.<br><br>Voor Mac OS:<br><a href="http://www.sekondant.nl/CR_Mac.dmg">www.sekondant.nl/CR_Mac.dmg</a><br><br>Kom je er niet uit? Mail de Sekondant helpdesk vanuit webmail: <a href="http://mail.sekondant.nl">http://mail.sekondant.nl</a>. Bellen kan natuurlijk ook: 030 230 6555.</p>

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Georg Fritzsche [:gfritzsche]

Comment 10

•

10 years ago

(In reply to johndoe5456 from comment #9)
> After logging on and off for a few times, I noticed that for around 20ms a
> notification is shown about a plugin that should be activated. It is so
> brief though that if you don't look for it, you won't see it.
> 
> I don't see a way of attaching anything to this bug, so I will just paste
> the html you requested. I hope this is what you needed, but I think the html
> that you're looking for is actually just before this page (and will be
> uncatchable). Thanks for looking into this.

Please either attach files here or alternatively upload them somewhere else or put it on something like https://pastebin.mozilla.org/.

I quickly checked through variations of dynamically removing the plugin and they seem fine:
http://people.mozilla.org/~gfritzsche/1025627/

So either they're redirecting (in which case i'm not sure if we have any great options) or doing something else we're not handling well.
Without more information i don't think we can do much here.

Michael Kupfer

Comment 12

•

10 years ago

Can confirm it, Citrix 3.1.0.64091

Walt Roberts

Comment 13

•

10 years ago

Reply to Comment 12: I too can confirm it: Citrix 3.1.64091 with Citrix "simple Plug-in" 11.8.2

Comment 6:  No messages here either, of any kind.  Just nothing...

Re-loaded citrix.  Works fine in Safari 7.0.3 and in Firefox 29, but not 30/31.0 on the beta update channel.

Ditto Comment 7. 

 Also confirm that if simple plug-in for Citrix is changed (which I think just calls the .ica) from ask to activate it solves the problem.  File is CitrixICAClientPlugin.plugin.  Most user here know how to turn on a computer and maybe type a password correctly.  

For our facilities, this bug is a show stopper.

Benjamin Smedberg

Comment 14

•

10 years ago

Lukas, I think we should relnote this. Without a testcase I don't know if there's any Firefox changes we should make, but the workaround of enabling the plugin in the addon manager should be mentioned somewhere. Also adding Tyler in case this should be mentioned in the SUMO article on plugins.

relnote-firefox: --- → ?

Michael Kupfer

Comment 15

•

10 years ago

In my case the problem is solved. I took a look at the plugins, and the Citrix-plugin was set to "Nachfragen, ob aktiviert werden soll" (ask if it should be activated or so), I set it to "Immer aktivieren" (activate aalways) and now it works.

Sylvestre Ledru [:Sylvestre]

Comment 17

•

10 years ago

Added the release notes with the wording:
"Mac OS X and Windows: Citrix Receiver no longer works (1025627)"

relnote-firefox: ? → +

Sylvestre Ledru [:Sylvestre]

Updated

•

10 years ago

relnote-firefox: + → 31+

Benjamin Smedberg

Comment 18

•

10 years ago

Sylvestre, I don't see this at https://www.mozilla.org/en-US/firefox/31.0beta/releasenotes/ or https://www.mozilla.org/en-US/firefox/30.0/releasenotes/ although I expected it in the Firefox 30 release notes.

Also could you please add a note that the proper workaround is to mark the Citrix plugin as "Always Enable" in the addon manager?

Status: UNCONFIRMED → NEW

Component: Untriaged → Plug-ins

Ever confirmed: true

Flags: needinfo?(sledru)

Product: Firefox → Core

Summary: Since version 30, Citrix Receiver stopped working on both Mac OS & WIndows → Since version 30, Citrix Receiver stopped working on both Mac OS & WIndows: click-to-activate UI isn't showing

Whiteboard: inactionable, no testcase is available

Sylvestre Ledru [:Sylvestre]

Comment 19

•

10 years ago

I updated the 31 release notes:
https://www-dev.allizom.org/en-US/firefox/31.0/releasenotes/

I just fixed 31.0 beta & 30.0. It should be live in 30 minutes max

Wording improved:
"Mac OS X and Windows: Citrix Receiver no longer works. As a workaround, mark the plugin as Always Enable in the addon manager (1025627)"

Thanks for the feedback

Flags: needinfo?(sledru)

mozbug

Comment 20

•

10 years ago

About Testcase: You must understand that this plugin requires some complex infrastructure.
If you want to test, use http://citrixcloud.net/

mozbug

Comment 21

•

10 years ago

I don't know if "click-to active" really could work, as this plugin does not embed something visible on the page. It just launches some programm outside of firefox to show some remote desktop or application.
Would whitelisting the plugin work?

Georg Fritzsche [:gfritzsche]

Comment 22

•

10 years ago

Can you provide some more specific steps for reproducing that on citrixcloud.net?

If a plugin is not visible, you get a notification bar at the top.
Whitelisting would work - you could do that in a corporate setup [1] or Citrix could apply for whitelisting.
However, we should understand first whether this is a fixable issue.

[1] https://addons.mozilla.org/en-US/firefox/addon/click-to-play-manager/

mozbug

Comment 23

•

10 years ago

Install Citrix Receiver from receiver.citrix.com

Access http://citrixcloud.net/ and signup (does not really do much, just generates a username with password demo, trashmail-addresses seem to work)

Access http://demo.citrixcloud.net and login with generated Username

Start one of the published applications (Word, Excel, Desktop etc.)

With Firefox 31 just nothing happens.
With older Versions the remote applications starts.

Georg Fritzsche [:gfritzsche]

Updated

•

10 years ago

Points: --- → 5

Flags: firefox-backlog+

Whiteboard: inactionable, no testcase is available

Georg Fritzsche [:gfritzsche]

Comment 24

•

10 years ago

Thanks for the details.

Benjamin Smedberg

Comment 25

•

7 years ago

Resolving old bugs which are likely not relevant any more, since NPAPI plugins are deprecated.

Status: NEW → RESOLVED

Closed: 7 years ago

Resolution: --- → INCOMPLETE

BMO Automation

Updated

•

2 years ago

Product: Core → Core Graveyard