103240 - Windows XP/2K, CJK language: Can't print Danish/French character with accent (ISO-8859-1)

Status: RESOLVED WORKSFORME

(Core :: Printing: Output, defect)

Description

[Kasumi]

Build ID=2001-10-05-05-0.9.4
OS = Win XP Ja, Professional, Version 2002

1. Launch Navigator
2. access to above URL
3. Click Print icon or select from File/Print
4. You will have missing all accent 

Print on Postscript printer, there is no problem.  
Netscape 4.78 has no problem.
I tested multiple Win XP Ja, Professional, Version 2002 machines,results are the
same.

Comment 1

[Katsuhiko Momoi]

I'm not surprised by this. Some applications (including
Microsoft Word 2000!) have a problem printing Latin 1
accents under CJK locales. 
Can you switch the locale to Latin 1 country like US temporariky
and see if that does not fix the problem? 
Another workaround is to see if the printing dialog offers an option
to print as image rather than as text. This will probably slow down
printing some but should print OK. 

Comment 2

[Katsuhiko Momoi]

> Some applications (including Microsoft Word 2000!) ...

Correction. I should have said instead:

"Some applications (including Microsoft PowerPoint 2000!).."

Comment 3

[Katsuhiko Momoi]

One more thing.

Can you check to see if "Edit | Appearance | Fonts | Allow documents to
use other fonts" is checked or not when you have the problem? How about when
the option is not checked? Do you still have the printing problem?

Comment 4

[Katsuhiko Momoi]

Question to ftang: Is there a problem in using the full set of 
  glyphs for printing contained in a font like Arial/Times
  due to a locale difference?

Comment 5

[Andreas Becker]

Switching QA contact to ylong.

Adding intl keyword.

Comment 6

[Katsuhiko Momoi]

CC'ing shanjian.

Comment 7

[Kasumi]

Additionally, Danmark accent(?)(ISO-8859-1) either such å.
http://www.netscape.com/da 

Comment 8

[Kasumi]

tested 2002-04-12-08-1.0.0
Can print properly such accent characters as Custom in PageSetup/Header&footer.

Comment 9

[Frank Tang]

I cannot reproduce this problem on WinXP Chinese .
Can QA be clear do they see the problem or NOT.
I cannot understand comments like:
>Additionally, Danmark accent(?)(ISO-8859-1) either such å.
>http://www.netscape.com/da 
Does this comment means "å" won't be print correctly, or it will be print correctly?

Could you write "Print correctly" or "Print incorrectly"  when you type in 
your comments, thanks

>tested 2002-04-12-08-1.0.0
>Can print properly such accent characters as Custom in PageSetup/Header&footer.

But how about html pages ? can you print those accent characters in html properly ?

Comment 10

[Katsuhiko Momoi]

I cannot reproduce this on Win XP Chinese, either but on 
Windows 2000 (locale set to Japanese), neither NN7 nor IE6 
will print accent marks. 

On a printout, IE6 has unncessary question marks
that don't exit on the page.

NN7 does not print accent marks, either. It also prints
capital "E" on top of some characters (usually on top of the
first character of a word.) Bullet symbols turn into question marks.

Comment 11

[Kasumi]

tested on 7.0 JA build on win XP JA
Word pad has the same problem for DA, FR.  

Comment 12

[Vedran Miletic]

retargeting

Comment 13

[Wayne Mery (:wsmwk)]

I can't believe this would still be true.
serge, do you see this?

Comment 14

[Serge Gautherie (:sgautherie)]

(In reply to comment #13)
> serge, do you see this?

My current setup is not suited to reproduce this bug: no WXP, no (working) printer, ...
Moreover, if I understand this bug correctly, it's reported on W2K/WXP with CJK language ... which I "never" had.

FWIW:

[Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.9b2pre) Gecko/2007111204 Minefield/3.0b2pre] (nightly) (W2Ksp4)
[Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.9b2pre) Gecko/2007111202 SeaMonkey/2.0a1pre] (nightly) (W2Ksp4)

On my W2K fr, (currently) I can test Print Preview only, with a new profile:
<http://fr.yahoo.com/>: "àéë" display correctly.
<http://www.netscape.com/da>: obsolete ("The page you have requested cannot be found. Propeller Home")

(If you have something more specific for me to test, CC me again)

Comment 15

[Wayne Mery (:wsmwk)]

phiw, can you see this?

Comment 16

[philippe (part-time)]

(In reply to comment #15)
> phiw, can you see this?

Can't really help, I don't have a printer connected to my Win XP SP2 Japanese (locale) running of a virtual machine on top of OS X.
That said, both the French Yahoo page, and a couple of test pages display those characters correctly up to Print Preview.
Tested with Minefield B5.

Comment 17

[hansen]

I can't reproduce this, so marking WFM as per the last 3 comments.