1036091 - New version of Firefox downloaded. Intermittent failure of keyboard strokes to register. Returned computer to previous state, no further problems. Not the first time this has happened with Firefox update..

Status: RESOLVED INCOMPLETE

(Firefox :: Untriaged, defect)

Description

[Andrew Varney]

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:29.0) Gecko/20100101 Firefox/29.0 (Beta/Release)
Build ID: 20140506152807

Steps to reproduce:

Used System Restore to revert to earlier version of Firefox - on two different computers


Actual results:

Problem did not recur


Expected results:

Problem did not recur

Comment 1

[Jan [:Jan\]]

Please include more information to reproduce the bug.
[testday-20140714]

Comment 2

[Andrew Varney]

Not much I can add.  This is the second time that I have suffered from this problem after downloading Firefox update (I have so far resisted downloading the latest update).  The problem occurred on both my desktop and my netbook (Win7 Home Premium) and was cured when I used System Restore to get rid of the update.  Curiously, there were no further problems when I later downloaded the first update.  The problem was that most keystrokes registered as normal, but then a bunch of four or five (together) would simply not do so.  It was particularly noticeable in Hotmail - but that's pretty well all I use Firefox for, so it may not be significant.  Sorry not to be able to add anything more specific.

Comment 3

[Jan [:Jan\]]

From your latest comment it looks like an application (other than firefox) is interfering with the keyboard input.

Comment 4

[Jan [:Jan\]]

next time it happens Try:
- safe mode https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode
- making a new profile https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles
- Troubleshoot and diagnose Firefox problems https://support.mozilla.org/en-US/kb/troubleshoot-and-diagnose-firefox-problems

Comment 5

[Karla Merza [Away. Please needinfo? Brindusa Tot[:brindusat] ]]

Hi,
Marking this as Resolved: Incomplete due to the lack of response from the reporter.
Reporter, please feel free to reopen it if you are still having this issue.  
Thank you for your time.