1036831 - Top Contributors should be removed to avoid fake answers

Status: VERIFIED FIXED

(support.mozilla.org :: Army of Awesome, task, P3)

Description

[Emin Mastizada]

User Agent: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:30.0) Gecko/20100101 Firefox/30.0 (Beta/Release)
Build ID: 20140608211622

Steps to reproduce:

Top Contributors Last Week is working using number of answers by users. Users who answered more tweets are listened in this list, and list is updated everyday


Actual results:

To be in top of this list some users are writing fake spam-like or useless answers to users. Some users already tweeted about that and that they don't liked it. Its bad for Mozilla's reputation.


Expected results:

User must be able to see his own statistics and statistics of other users in their own page. No any top list and etc. So, only users interested in helping others will use this service.

Comment 1

[deepanshu2017]

Actually I am also a Army of Awesome (AoA) contributor and I am agree that Top Contributors list should be removed from the site because it motivates competition to be on the top of the list. Some contributors spamming and even replying the tweets without even reading and understanding the issue And some Firefox users also reported about spamming from AoA site.

Comment 2

[CAK]

Attachment: Twitter User's reaction to AoA spamming.

Comment 3

[CAK]

Being also an AoA contributor I couldn't agree more with Emin and Deepanshu. There have been many complaints by Twitter users about spamming and at least one AoA contributor has mis-used the service to harass users of Twitter giving Firefox/Mozilla a bad name.

The attachment AoA5.png is just a specimen of users' reaction on Twitter.

Thanks!

Comment 4

[Ricky Rosario [:rrosario, :r1cky]]

CCing Madalina. This is tough. It looks like we are incentivizing the wrong behavior.

Comment 5

[Andrew Truong [:feer56] [:andrewtruong] [:atruong]]

This was brought up a while back; https://support.mozilla.org/en-US/forums/social-media/710219

Comment 6

[Noah (NoahSUMO/SolidSnake) [:Noah]]

Yes, exactly Ricky.

I believe we should hide this top contributors list and only display it to admins (and moderators, if possible).

Since it would still be useful to know who the most frequent AoA tweeters are. That way in case you need to take action against them, you still can.

Comment 7

[ishitamukh91]

Please hide the top contributor's list...and try updating the aoa tweets immediately after they are replied to..since for some of us,we see the tweets as unanswered even if they have been replied to until we refresh or reply

Comment 8

[Emin Mastizada]

Attachment: costenslayer-spam.png

Comment 9

[Emin Mastizada]

Attachment: sandeep81910240-spamming.png

Comment 10

[Emin Mastizada]

Attachment: user-reaction.png

Some of spams and user reactions to them

Comment 11

[Kadir Topal [:atopal]]

Putting this in sprint 13 as per Michelle and Patrick

Comment 13

[Ricky Rosario [:rrosario, :r1cky]]

Remove Top contributor lists from the AoA page.

Comment 14

[Ricky Rosario [:rrosario, :r1cky]]

pts!

Comment 15

[Michael Cooper [:mythmon]]

This is super easy.

Comment 16

[Michael Cooper [:mythmon]]

PR: https://github.com/mozilla/kitsune/pull/2021
Landed in: https://github.com/mozilla/kitsune/commit/3036c4f29586af663f1e29952dc0194a361ce4fd

Deployed to prod by me just now.

This patch just removes the display of the top contributors. We should probably also remove the backend for this, but that isn't as high a priority. I'm not going to close this bug yet, but I am going to lower the priority.

Comment 17

[Emin Mastizada]

(In reply to Mike Cooper [:mythmon] from comment #16)
> PR: https://github.com/mozilla/kitsune/pull/2021
> Landed in:
> https://github.com/mozilla/kitsune/commit/
> 3036c4f29586af663f1e29952dc0194a361ce4fd
> 
> Deployed to prod by me just now.
> 
> This patch just removes the display of the top contributors. We should
> probably also remove the backend for this, but that isn't as high a
> priority. I'm not going to close this bug yet, but I am going to lower the
> priority.

I think it will not removed from backend, someone said moderators can need it in feature

Comment 18

[Michael Cooper [:mythmon]]

Kadir: Should we leave the backend for this in place? Is it going to be used again, or should I remove the dead code?

Comment 19

[Kadir Topal [:atopal]]

Mike, we can leave it for now, since we don't have a final decision on this. It's is not a high priority as you said, I just added this to the tracker bug, because Madalina asked for all AoA bugs created in the last two weeks to be added to it.

Comment 20

[Michael Cooper [:mythmon]]

Ok. I'm going to close this bug out then