1054379 - [UX] Define experience for "report broken site"

Status: RESOLVED DUPLICATE of bug 1240064

(Toolkit :: Safe Browsing, defect)

Description

[[:mmc] Monica Chew (no longer reading bugmail)]

This may end up in the purview of Cloud Services. I envision a form similar to https://www.google.com/safebrowsing/report_phish/

Comment 1

[[:mmc] Monica Chew (no longer reading bugmail)]

After discussion with Bill, this should be hosted by us with the initial purpose of accepting feedback in an organized fashion.

Comment 3

[Chad Weiner [:chadw]]

(In reply to [:mmc] Monica Chew (please use needinfo) from comment #1)
> After discussion with Bill, this should be hosted by us with the initial
> purpose of accepting feedback in an organized fashion.

Hi Monica/Javaun

Can you help us understand the common use case for this kind of feedback?  When do we want/expect users to report back to us and what would they be reporting?  What kind of breakage are we expecting to hear about?

Comment 4

[[:mmc] Monica Chew (no longer reading bugmail)]

The point of this feedback is to vet the blocklist and make sure we aren't breaking high-volume sites for lots of users, and also helps us make decisions about what kind of allowlisting we need to support in the future. The current allowlist just disables tracking protection on the entire site, but power users may want more or different options.

I chatted about this with psackl a while back and we came to the conclusion that it would be better to bundle reporting with "Disable protection for this site", since that's the clearest indication we have that users are dissatisfied. This would work similar to SSL reporting where the user can opt-in to sending the error (in our case, we'd need the top-level URL in addition to resources being blocked) just once or every time they click "Disable protection".

Comment 5

[[:mmc] Monica Chew (no longer reading bugmail)]

Attachment: Screen Shot 2015-01-23 at 1.06.29 PM.png

Here's the SSL reporting form.

Comment 6

[Javaun Moradi [:javaun]]

Monica says it very well. In addition to improving our tool, simply offering users this contextual option is a better experience, as it demonstrates Mozilla can easily accept their feedback.