Closed
Bug 1054997
Opened 10 years ago
Closed 29 days ago
[prod] Paypal frame no displayed when trying to make contribution and user is logged out
Categories
(addons.mozilla.org Graveyard :: Public Pages, defect)
addons.mozilla.org Graveyard
Public Pages
Tracking
(Not tracked)
RESOLVED
INCOMPLETE
People
(Reporter: RobertC, Unassigned)
References
()
Details
(Keywords: regression, Whiteboard: [fromAutomation])
Attachments
(2 files)
If a user is logged out, when clicking on the make contribution button the paypal frame fails to appear. This issue is reproduced with both manual and automated tests. I can only reproduce this on production environment and if the user is logged out. STR: 1. got to www.addons.mozilla.org (log out if needed) 2. search firebug 3. click contribute 4. click make contribution Expected result: A paypal frame should be displayed to continue the contribution process Actual result: "Contacting paypal" spinner appears instead of a button and after a while the button reappears. The paypal frame is not displayed.
Comment 1•10 years ago
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Comment 2•10 years ago
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The issue is still reproducible on prod only. I followed STR in comment 0, but searching for some other addon, besides firebug, and I didn't get the failure. It might be an issue with this specific addon. I attached a video of the issue.
Updated•10 years ago
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Severity: normal → major
Comment 3•10 years ago
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(In reply to Viorela Ioia [:viorela] from comment #2) > The issue is still reproducible on prod only. I followed STR in comment 0, > but searching for some other addon, besides firebug, and I didn't get the > failure. It might be an issue with this specific addon. I attached a video > of the issue. It's not that it *always* fails to display, but it does *often* take up to 60+ seconds, at which point it can either a) load or b) (more commonly) timeout. Do we know if it's either a problem on our side or strictly on PayPal's, even?
Comment 4•10 years ago
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Taking over 60 seconds to eventually end up on a 504 obviously is no bueno; is it our POST that's at fault, or are we truly waiting on their response? If so, can we/have we escalate(d) to PayPal?
Flags: needinfo?(clouserw)
Comment 5•10 years ago
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I confirm that it looks to happen only for the firebug addon, maybe something related to the paypal account of the owner(s)?
Comment 6•10 years ago
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I can reproduce this is slow on firebug but fast on other add-ons. It looks like Firebug is donating everything to the Mozilla Foundation. Perhaps something to do with that account. Is that address in the code somewhere? I can look into it if you know the address.
Flags: needinfo?(clouserw)
Comment 7•10 years ago
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The email address is accounting@moz....org It's in the `charities` table with id=1
Comment 8•10 years ago
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I confirmed that a direct paypal to that address worked as expected. I think this is on our end. Maybe we're using a really old paypal API/library?
Comment 9•10 years ago
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I also confirmed some donations with this have gone through, but very few - presumably people who waited for it to load eventually
Assignee | ||
Updated•8 years ago
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Product: addons.mozilla.org → addons.mozilla.org Graveyard
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Description
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