1059820 - Gmail throttling mail from mozilla.com

Status: RESOLVED WONTFIX

(Infrastructure & Operations :: Infrastructure: Mail, task)

Description

[(no longer active)]

I have been missing emails regularly but I finally pinpointed one incident.  The email's subject is "Firefox OS & Devices Team Update" from Faramarz Rashed sent to the b2g-internal list.  I can see that email in Zimbra and not Gmail, which is a problem because I use my gmail account to read my moco email and this is quite disconcerning since I am probably missing important work email.

Comment 1

[(no longer active)]

Actually looking casually in Zimbra, there is quite a few emails that were never forwarded to my gmail account.  :(

Comment 2

[Dave Miller [:justdave]]

GMail appears to be throttling us currently.  The stuff you're missing is still in our outbound queue waiting to be delivered whenever they decide to start accepting it again.

Comment 3

[(no longer active)]

As of a couple of hours ago I'm now receiving a flood of emails going back to a few days ago...  Note that I changed my bugmail address to my gmail address yesterday in order to reduce the number of emails I receive on my moco account...

Comment 4

[Geoffrey MacDougall]

Note that at least 3 others that I know are also experiencing the same issue, including me.

Comment 5

[:Atoll]

(In reply to Dave Miller [:justdave] ([e-mail]) from comment #2)
> GMail appears to be throttling us currently.  The stuff you're missing is
> still in our outbound queue waiting to be delivered whenever they decide to
> start accepting it again.

Zimbra outbound queue, Bugzilla outbound queue, or both?

Comment 6

[Ed Lim [:limed]]

(In reply to Richard Soderberg [:atoll] from comment #5)
> (In reply to Dave Miller [:justdave] ([e-mail]) from comment #2)
> > GMail appears to be throttling us currently.  The stuff you're missing is
> > still in our outbound queue waiting to be delivered whenever they decide to
> > start accepting it again.
> 
> Zimbra outbound queue, Bugzilla outbound queue, or both?

I'm seeing this from the zimbra outbound queue, bugzilla forwards to smtp.mozilla.org but I'm not seeing anything weird from there.

Comment 7

[George Wright (:gw280) (needinfo me!)]

Unsure if it's related, but I'm seeing issues with receiving emails from Chromium's codereview system (codereview.chromium.org) which I assume goes through gmail. I have been in touch with the sysadmins at Google and they reckon the emails are being sent properly from their end, according to their server logs.

Comment 8

[George Wright (:gw280) (needinfo me!)]

(In reply to George Wright (:gw280 PTO Aug 15th - 24th) from comment #7)
> Unsure if it's related, but I'm seeing issues with receiving emails from
> Chromium's codereview system (codereview.chromium.org) which I assume goes
> through gmail. I have been in touch with the sysadmins at Google and they
> reckon the emails are being sent properly from their end, according to their
> server logs.

Ignore me, looks like it they changed some stuff with the CCs in codereview and it was being picked up by a filter I had set ages ago to autofile certain emails into a different folder. Oops!

Comment 9

[Dave Miller [:justdave]]

They've been specifically throttling the Zimbra outbound IPs by the look of it.  Probably because 90% of the mail getting to them going through there is forwarded and so it fails SPF and DKIM checks and so forth, which makes it look bad, so they're more throttle-happy when it gets busy.  The stuff coming from bugzilla to gmail without getting forwarded would be original mail going from the original source so wouldn't look as bad.