Closed
Bug 1068731
Opened 10 years ago
Closed 10 years ago
MTV Sanctuary rear hdmi needs to be replaced
Categories
(Infrastructure & Operations :: AVOps: Crestron, task)
Tracking
(Not tracked)
RESOLVED
FIXED
People
(Reporter: hlangi, Assigned: jaredo)
Details
From the rear laptop connections, VGA works fine but laptop won't detect a display using the HDMI cable. I grabbed another HDMI cable to test and it worked fine. Will need to rerun a new HDMI cable to the rear of table.
Comment 1•10 years ago
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You replaced the cable from the DM transmitter to the retractor to test? Is it the retractor cable that's bad?
Reporter | ||
Comment 2•10 years ago
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Yup, retractor cable is bad.
I am reaching out to Extron for advance replacement of the cable retractor
We will have the replacement part in hand on Thursday this week. Is the room available for service Thursday 25th PM? or Friday 26th? Please advise.
Updated•10 years ago
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Flags: needinfo?(henry)
Reporter | ||
Comment 5•10 years ago
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MTV Sanctuary has been booked for AVDG Service for the following times: Thursday 25th from 2:30pm - Close Friday 26th from Open - Close
Flags: needinfo?(henry)
Thanks Henry we will have Joe there at 9:30am Friday, please confirm this is at 331 E Evelyn, Mountain View
Reporter | ||
Comment 7•10 years ago
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Yup, that's the correct address. Thanks.
Comment 8•10 years ago
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Jared was on site Friday replaced and tested this.
Status: NEW → RESOLVED
Closed: 10 years ago
Resolution: --- → FIXED
I believe the cable retractor had been damaged by another contractor (they drilled through it). This is a billable replacement. We will cut an invoice for the replacement part and attach to this bug. Thanks.
Updated•9 years ago
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Product: Audio/Visual Infrastructure → Infrastructure & Operations
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Description
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