1089014 - "The update could not be installed"

Status: RESOLVED WORKSFORME

(Thunderbird :: General, defect)

Description

[will]

User Agent: Mozilla/5.0 (Windows NT 5.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/38.0.2125.104 Safari/537.36

Steps to reproduce:

On Windows 7 64 bit system

launching thunderbird always produces this message:
"The update could not be installed. Please make sure there are no other copies of Thunderbird running on your computer, and then restart Thunderbird to try again. "


Actual results:

Error console shows this message:
"While creating services from category 'profile-after-change', could not create service for entry 'Disk Space Watcher Service', contract ID '@mozilla.org/toolkit/disk-space-watcher;1'  "

Comment 1

[will]

after ignoring this launch message and continuing to enter mail password, everything works fine
except for the following:

I select Help ==> About Thunderbird  - which automatically checks for updates. 
It always results in the same message:

"The update could not be installed. Please make sure there are no other copies of Thunderbird running on your computer, and then restart Thunderbird to try again. "

Comment 2

[Wayne Mery (:wsmwk)]

Will, is this with version 31?

Comment 3

[will]

Hi Wayne,

This occurred a while ago now (oct 2014), during the versions =>24 series.

I have since completely reinstalled after saving my profile.
and am now on version 31.4.0 and I no longer have any problems.

Comment 4

[Wayne Mery (:wsmwk)]

Thanks for the update