1099073 - Printer works from desktop IE etc but not Firefox (Brother MFC 7360n on LAN)

Status: RESOLVED WORKSFORME

(Firefox :: Untriaged, defect)

Description

[m.cotter]

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:33.0) Gecko/20100101 Firefox/33.0
Build ID: 20141106120505

Steps to reproduce:

File>Print>Ok


Actual results:

Printer Error

An error occured while printing


Expected results:

Should have printed. Works fine with other software

Comment 1

[Cosmin Muntean [:cmuntean], Ecosystem QA]

Hi Cotter,

I have tested your issue on latest Firefox release (43.0.3) and latest Nightly (46.0a1) and I could not reproduce it. I have printed several documents with different number of pages using Firefox browser and didn't encountered any problems.

Firefox: 46.0a1, Build ID: 20151223140742, User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:43.0) Gecko/20100101 Firefox/43.0
Firefox: 46.0a1, Build ID: 20160103030302, User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:46.0) Gecko/20100101 Firefox/46.0

Can you please test this on the latest Firefox release (43.0.3) or latest Nightly (46.0a1, https://nightly.mozilla.org/) and tell me if this still reproduces for you ? When doing this please use a new fresh Firefox profile, maybe also in safe mode (https://support.mozilla.org/en-US/kb/troubleshoot-and-diagnose-firefox-problems). 

Thanks,
Cosmin

Comment 2

[Cosmin Muntean [:cmuntean], Ecosystem QA]

Considering the fact that the reporter did not provided more information on my request, I will mark this issue as resolved - worksforme. 
If you can still reproduce this, feel free to reopen it and provide the requested information.

Thanks,
Cosmin.