Closed
Bug 1114318
Opened 10 years ago
Closed 10 years ago
Firefox v36 and v37 crashing due to EXCEPTION_ACCESS_VIOLATION_EXEC.
Categories
(Core :: Graphics, defect)
Tracking
()
RESOLVED
WORKSFORME
People
(Reporter: chocolaty_b0y, Unassigned)
Details
(Keywords: crash)
Crash Data
Firefox crashed on it own. Crash report: https://crash-stats.mozilla.com/report/index/1585efaa-7b9e-4f8e-99a2-c57082141221
Is it reproducible? It looks like an issue with your GPU drivers. Could you enter about:support in the location bar and paste the section "graphics", please.
Severity: normal → critical
Crash Signature: [@ ig4icd32.dll@0x3af04 ]
Component: General → Graphics
Flags: needinfo?(chocolaty_b0y)
Keywords: crash
Product: Firefox → Core
Version: unspecified → 36 Branch
(In reply to Loic from comment #1) > Is it reproducible? It looks like an issue with your GPU drivers. > > Could you enter about:support in the location bar and paste the section > "graphics", please. It has not reproduced since it occurred once yesterday. You may be right, my graphics drivers seem to be outdated. Graphics Adapter Description Mobile Intel(R) 4 Series Express Chipset Family Adapter Drivers igdumdx32 igd10umd32 igd10umd32 Adapter RAM Unknown Device ID 0x2a42 Direct2D Enabled Blocked for your graphics driver version. Try updating your graphics driver to version 8.1500.1000.2202 or newer. DirectWrite Enabled false (6.2.9200.16492) Driver Date 9-2-2009 Driver Version 8.15.10.1892 GPU #2 Active false GPU Accelerated Windows 0/1 Basic (OMTC) Subsys ID 02121025 Vendor ID 0x8086 WebGL Renderer Google Inc. -- ANGLE (Mobile Intel(R) 4 Series Express Chipset Family Direct3D11 vs_4_0 ps_4_0) windowLayerManagerRemote true AzureCanvasBackend skia AzureContentBackend cairo AzureFallbackCanvasBackend cairo AzureSkiaAccelerated 0
Flags: needinfo?(chocolaty_b0y)
You Intel drives are outdated, please, update to the latest ones (11/16/2012, 15.17.19.2869): https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=22165
(In reply to Loic from comment #3) > You Intel drives are outdated, please, update to the latest ones > (11/16/2012, 15.17.19.2869): > https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=22165 This driver version doesn't seem to be validated in my old machine but I reinstalled it from the manufacturer's website and it seems fine for now. Thank you
Status: UNCONFIRMED → RESOLVED
Closed: 10 years ago
Resolution: --- → WORKSFORME
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Description
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