1114473 - locating a create account link is very difficult.

Status: RESOLVED WONTFIX

(support.mozilla.org :: Users and Groups, task, P3)

Description

[Matt]

Going to SUMO with the express intention of creating a user account is non intuitive.  The signin option on the top menu navigates to a sign in page with no create an account link.

Having been given the link  https://support.mozilla.org/en-US/users/authcontributor  I can not navigate to it.  Because I am signed in I assume, it drops me to https://support.mozilla.org/en-US/

The whole create an account work flow needs to be re-examined with a view to offering a simple account creation process that is easily discoverable.

In the past two days I have seen complaints on SUMO and someone writing to the Mozilla planning mailing list both with issues about creating an account.  With one suggesting the only way was to ask a silly question and then delete it.

I would point to the SUMO topic, but unfortunately it is apparently not marked as solved so the search engine can not see it.

Comment 1

[Magnus Melin [:mkmelin]]

Yes, it's really hard to find how to create an account, and good reasons to make it easier. I don't normally do much with sumo, but I needed to create a support article for a new feature. Finding out how to create the account took me longer than writing the article!

Comment 2

[Andrew Truong [:feer56] [:andrewtruong] [:atruong]]

There is no possible way to only create an account. There are 2 ways to create an account for a purpose: asking a question (for regular users), and registering as a contributor (to contribute). 
This topic has been discussed and brought up multiple times..

Comment 6

[Alice Wyman]

This came up again. See: https://support.mozilla.org/en-US/forums/contributors/712722 [Attn: Admin] Not interested in "helping"; Fix your web site for registering to ask a question

Comment 7

[Seburo]

Closed as per https://blog.mozilla.org/sumo/2019/06/07/sumo-platform-roadmap/