1118885 - Hello: Tweet count is not increasing after tweeting

Status: RESOLVED WORKSFORME

(www.mozilla.org :: Pages & Content, defect)

Description

[Rebecca Billings [:rbillings]]

Attachment: Screen Shot 2015-01-07 at 11.27.34 AM.png

User clicked to share on Twitter, and the Tweet count remains zero after a hard refresh [and same display on multiple browsers].

Comment 1

[Jennifer Bertsch [:jbertsch]]

Hi Rebecca-

Do you think one needs to be fixed?  Is the use case (hard refresh after opening Twitter share) frequent enough?

Thx,
Jen

Comment 2

[Rebecca Billings [:rbillings]]

The count does not increase, no matter what you do. So if it's important for it to work, then yes it should be fixed. Unless there's a cron job or something that forces the numbers? The other stats updated dynamically.

Comment 3

[Jonathan Petto [:jpetto]]

Hm, after looking in to this, it seems the Twitter button only reacts to/acknowledges the final/production URL. If you click the Twitter button on demo2, the content of the Tweet in the popup is:

"Firefox Hello — Free, easy video conversations https://www.mozilla.org/en-US/firefox/hello/ via @firefox"

Notice the URL is not pointing to demo2 but to the eventual production URL.

For comparison, check out the desktop tips page on prod and demo2:

https://www.mozilla.org/en-US/firefox/desktop/tips/
https://www-demo2.allizom.org/en-US/firefox/desktop/tips/

The Twitter count on demo2 matches that of production, not because they happen to be the same, but because demo2 is pulling in the count for production.

I believe this is working correctly for production, but is a bit confusing on demo/staging servers.

Comment 4

[Rebecca Billings [:rbillings]]

That's entirely possible, likely even. Unfortunately it means we won't know for sure until it's pushed.

Comment 5

[Jonathan Petto [:jpetto]]

I think we can be *pretty* sure it's working, as the share widget on /firefox/hello/ is the same as is used on many pages, including /firefox/desktop/tips/ (it's an include we just pull into the page). It would be more reassuring if we could test prior to going live though.