1169260 - Missing special characters (due to font) on SUMO

Status: RESOLVED WONTFIX

(support.mozilla.org :: General, defect, P4)

Description

[Peter]

Attachment: screen.jpg

User Agent: Mozilla/5.0 (Windows NT 5.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/43.0.2357.81 Safari/537.36

Steps to reproduce:

Found some missing characters on Slovenian SUMO web page https://support.mozilla.org/sl/get-involved/questions
1 REŠENA TEŽAVA POMAGA VSAK .......

Comment 1

[Anush [:anushbmx]]

I think the font Komikax doesn't support sl special characters, system kicked in as a backup there..

Comment 2

[Anush [:anushbmx]]

Yiks i missed font in the above comment.

The system font kicked in as a backup there..

Comment 3

[Michael Cooper [:mythmon]]

We shouldn't be using fonts that don't have enough character coverage for the locales we support. We should either get a  better version of Komikax, or switch to a font that has full coverage.

Comment 4

[Matjaz Horvat [:mathjazz]]

FYi, it's not just Slovenian, I check a few other languages (Azerbaijani, Czech, Turkish, etc.) and it also appears broken.

Comment 5

[Michal Stanke (Mozilla.cz) [:mstanke][:MikkCZ]]

Seems good to me now. FIXED/WFM?

Comment 6

[Anush [:anushbmx]]

Is this working correctly for you @mikkCZ .? There hasn't be

Comment 7

[Michal Stanke (Mozilla.cz) [:mstanke][:MikkCZ]]

Attachment: screenshot 16-01-03.jpg

It's not broken, but there is completely different font shown to me than on the first screenshot when reported.

Comment 8

[vesper]

Attachment: Pomoc_Mozilli_-_2016-01-19_11.07.55.png

Still not working for me on the pl version

Comment 9

[Michal Stanke (Mozilla.cz) [:mstanke][:MikkCZ]]

OK. I have tried to find a replacement, but didn't found any similar font to replace Komikax. Do you have any preference, what can we use, or just replace it with Open Sans?

Comment 11

[Merike Sell (:merike)]

A related issue, maybe deserving it's own bug, but for what I can tell current Open Sans font file does not support entities like ­ (soft hyphen). And Open Sans generally does support them so this issue is specific to how it's used on SUMO.

Comment 12

[vesper]

Some examples of fonts that support the soft hyphen: http://www.fileformat.info/info/unicode/char/ad/fontsupport.htm

At this stage, I am more than fine with anything that looks decent AND supports all the different locales we have to replace Komikax.

The alternative is to make that part of the page an image, and then work with localizers to get those images made in their preferred font.

Comment 13

[Merike Sell (:merike)]

Um, it may have been that I was looking at a string that wasn't packed enough to actually need that break. Sorry for the noise.

Comment 14

[Seburo]

Closed as per https://blog.mozilla.org/sumo/2019/06/07/sumo-platform-roadmap/