117627 - fhb.com - First Hawaiian Bank can't cope with Moz

Status: RESOLVED FIXED

(Tech Evangelism Graveyard :: English US, defect)

Description

[Satoru]

From Bugzilla Helper:
User-Agent: Mozilla/5.0 (Macintosh; U; PPC; en-US; rv:0.9.7) Gecko/20011221
BuildID:    2001122106

can never go to this page, always get the following error message

!! include : FileNotFound (getbrowser.html (The system cannot find the path
specified)) !!

No problem going this page with Netscape 4.79.

Reproducible: Always
Steps to Reproduce:
1.Simple go to the URL above
2.always get the message I copied
3.

Actual Results:  error message

Expected Results:  error message

Comment 1

[Olivier Cahagne]

confirming using build 2002010103 on Win2k.

Not a browser bug though, probably bad user agent sniffing.
Should be moved to Tech Evangelism.
Didn't find dupes with fhb.com in Bugzilla.

Comment 2

[gavin long]

Yup, tech evang.

If you can get past the server-side browser sniffing, which just barfs an error
message at Moz, the javascript source you get back has no path for the standard DOM.

If I read it right, it may come a cropper with IE6, too.

Comment 3

[R.K.Aa.]

*** Bug 149781 has been marked as a duplicate of this bug. ***

Comment 4

[bugzilla]

Annoyingly, it works fine with Netscape 6.1 on Windows 2000, which I have lying
around, but not with my normal browser (Mozilla 1.0 on Linux).

Comment 5

[Nick Bebout]

SPAM: New Components

Comment 6

[chris hofmann]

one of the best references/recommendations I've found for encouraging financial institutions to support firefox is located at bankers on-line web site 

http://www.bankersonline.com/security/security_browserthreat070204.html 

It was written in 2004 during the download.ject attack, but much of it still applies today.  This is a good link to send when contacting banks.

Comment 7

[Chris Lawson (gone)]

Looks like a redesign fixed this, as the page now works. Their Online Banking FAQ at

http://www.fhb.com/online-faq-security.htm

gives instructions for disabling the popup blocker in a number of modern browsers, including Firefox, so I'm going to mark this FIXED.