Closed Bug 1186392 Opened 9 years ago Closed 9 years ago

TBIRD 38.1.0 crashing in Filters

Categories

(Thunderbird :: Filters, defect)

Product:
Thunderbird
Component:
Filters
Version:
38 Branch
Type:
defect
Priority:
Not set
Severity:
critical

Tracking

(Not tracked)

Status:
RESOLVED DUPLICATE of bug 1163132

People

(Reporter: timw, Unassigned)

References

Details

(Keywords: crash)

Crash Data

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:39.0) Gecko/20100101 Firefox/39.0
Build ID: 20150630154324

Steps to reproduce:

I did nothing.


Actual results:

Auto Update to 38.1.0 - Thunderbird now crashes retrieving email - many times.  Appears to crash when retrieving the very last last email.

AdapterDeviceID: 0x2539
AdapterDriverVersion: 2.7.1.6
AdapterSubsysID: 00c0102b
AdapterVendorID: 0x102b
Add-ons: lookout%40aron.rubin:1.2.13,sendlater3%40kamens.us:4.4.1,mailmerge%40example.net:3.10.1,%7B1A2D0EC4-75F5-4c91-89C4-3656F6E44B68%7D:0.6.3.1-signed,%7B9ab67d74-ec41-4cb2-b417-df5d93ba1beb%7D:1.5.3.1.1-signed,%7Ba0faa0a4-f1a7-4098-9a74-21efc3a92372%7D:28.0.0.1-signed,%7Bada4b710-8346-4b82-8199-5de2b400a6ae%7D:2.1.5.2.1-signed,abusixspamreporter%40simon.pirschel:1.0.2,%7Be2fda1a4-762b-4020-b5ad-a41df1933103%7D:4.0.1,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:17.0.3
AvailablePageFile: 16435265536
AvailablePhysicalMemory: 24743186432
AvailableVirtualMemory: 3833274368
BIOS_Manufacturer: Dell Inc.
BlockedDllList: 
BreakpadReserveAddress: 42205184
BreakpadReserveSize: 67108864
BuildID: 20150311003753
CrashTime: 1437568918
EMCheckCompatibility: true
FramePoisonBase: 00000000f0de0000
FramePoisonSize: 65536
InstallTime: 1437568199
Notes: AdapterVendorID: 0x102b, AdapterDeviceID: 0x2539, AdapterSubsysID: 00c0102b, AdapterDriverVersion: 2.7.1.6
D3D11-WARP? D3D11-WARP+ D3D11 Layers? D3D11 Layers- 
ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6}
ProductName: Thunderbird
ReleaseChannel: beta
SecondsSinceLastCrash: 654
StartupTime: 1437568895
SystemMemoryUsePercentage: 27
Theme: classic/1.0
Throttleable: 1
TotalPageFile: 45194235904
TotalPhysicalMemory: 34353840128
TotalVirtualMemory: 4294836224
URL: 
Vendor: 
Version: 37.0
Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 :  
 MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
 MSAFD Tcpip [RAW/IP] : 2 : 3 :  
 MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
 MSAFD Tcpip [UDP/IPv6] : 2 : 2 :  
 MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
 RSVP TCPv6 Service Provider : 2 : 1 :  
 RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
 RSVP UDPv6 Service Provider : 2 : 2 :  
 RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll
useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.


Expected results:

Should not crash - tried older version - still crashing.
1. what is your crash ID?
 see https://support.mozilla.org/en-US/kb/mozilla-crash-reporter#w_viewing-crash-reports
2. does crashing cease if you staart thunderbird in safe mode? 
  see https://support.mozilla.org/en-US/kb/safe-mode
Severity: normal → critical
Keywords: crash
(In reply to Tim from comment #0)
> User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:39.0) Gecko/20100101
> Firefox/39.0
> Build ID: 20150630154324
> 
> Steps to reproduce:
> 
> I did nothing.
> 
> 
> Actual results:
> 
> Auto Update to 38.1.0 - Thunderbird now crashes retrieving email - many
> times.  Appears to crash when retrieving the very last last email.
> 
> AdapterDeviceID: 0x2539
> AdapterDriverVersion: 2.7.1.6
> AdapterSubsysID: 00c0102b
> AdapterVendorID: 0x102b
> Add-ons:
> lookout%40aron.rubin:1.2.13,sendlater3%40kamens.us:4.4.1,mailmerge%40example.
> net:3.10.1,%7B1A2D0EC4-75F5-4c91-89C4-3656F6E44B68%7D:0.6.3.1-signed,
> %7B9ab67d74-ec41-4cb2-b417-df5d93ba1beb%7D:1.5.3.1.1-signed,%7Ba0faa0a4-f1a7-
> 4098-9a74-21efc3a92372%7D:28.0.0.1-signed,%7Bada4b710-8346-4b82-8199-
> 5de2b400a6ae%7D:2.1.5.2.1-signed,abusixspamreporter%40simon.pirschel:1.0.2,
> %7Be2fda1a4-762b-4020-b5ad-a41df1933103%7D:4.0.1,%7B972ce4c6-7e08-4474-a285-
> 3208198ce6fd%7D:17.0.3
> AvailablePageFile: 16435265536
> AvailablePhysicalMemory: 24743186432
> AvailableVirtualMemory: 3833274368
> BIOS_Manufacturer: Dell Inc.
> BlockedDllList: 
> BreakpadReserveAddress: 42205184
> BreakpadReserveSize: 67108864
> BuildID: 20150311003753
> CrashTime: 1437568918
> EMCheckCompatibility: true
> FramePoisonBase: 00000000f0de0000
> FramePoisonSize: 65536
> InstallTime: 1437568199
> Notes: AdapterVendorID: 0x102b, AdapterDeviceID: 0x2539, AdapterSubsysID:
> 00c0102b, AdapterDriverVersion: 2.7.1.6
> D3D11-WARP? D3D11-WARP+ D3D11 Layers? D3D11 Layers- 
> ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6}
> ProductName: Thunderbird
> ReleaseChannel: beta
> SecondsSinceLastCrash: 654
> StartupTime: 1437568895
> SystemMemoryUsePercentage: 27
> Theme: classic/1.0
> Throttleable: 1
> TotalPageFile: 45194235904
> TotalPhysicalMemory: 34353840128
> TotalVirtualMemory: 4294836224
> URL: 
> Vendor: 
> Version: 37.0
> Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 :  
>  MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
>  MSAFD Tcpip [RAW/IP] : 2 : 3 :  
>  MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
>  MSAFD Tcpip [UDP/IPv6] : 2 : 2 :  
>  MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
>  RSVP TCPv6 Service Provider : 2 : 1 :  
>  RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
>  RSVP UDPv6 Service Provider : 2 : 2 :  
>  RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll
> useragent_locale: en-US
> 
> This report also contains technical information about the state of the
> application when it crashed.
> 
> 
> Expected results:
> 
> Should not crash - tried older version - still crashing.

Note: Tried Thunderbird in Safe Mode - Crashes - same as regular mode.
Where do I get the Crash ID if its not in the report pasted above?
Whitelist on my Address Book causing failure - deleted same - no crash.
(In reply to Wayne Mery (:wsmwk, use Needinfo for questions) from comment #1)
> 1. what is your crash ID?
>  see
> https://support.mozilla.org/en-US/kb/mozilla-crash-reporter#w_viewing-crash-
> reports
Flags: needinfo?(timw)
Report ID 	Date Submitted
bp-fa1a4b80-151e-4737-a879-774862150722
	7/22/2015	11:30 AM
bp-d3baa649-234d-4ca4-a1f6-be5d42150722
	7/22/2015	11:28 AM
bp-eaf1797e-6b15-4f71-87fe-117132150722
	7/22/2015	11:26 AM
bp-1a36b4f0-9430-45ed-9222-375e42150722
	7/22/2015	11:24 AM
bp-7a7bd2a5-5418-482b-93a1-1c7992150722
	7/22/2015	8:43 AM
bp-654dabcc-04b8-44f7-893f-e811a2150722
	7/22/2015	8:43 AM
bp-be7c38e5-8f77-472e-b2e1-e005f2150722
	7/22/2015	8:31 AM
bp-f761e783-0248-4384-8a47-0e56a2150722
	7/22/2015	8:30 AM
bp-7bd4f1e8-387c-44b0-9fe7-230442150722
	7/22/2015	8:28 AM
bp-63674ec5-94e9-4c14-8e74-dfdd12150722
	7/22/2015	8:28 AM
bp-0326eab4-d037-4938-87df-9c5342150722
	7/22/2015	8:25 AM
bp-a868c3c6-ddf8-4517-b83b-86cd82150722
	7/22/2015	8:22 AM
bp-083a3c4e-2d87-4012-ad2a-3302f2150722
	7/22/2015	8:21 AM
bp-e3966416-9d16-4893-9787-f3de42150722
	7/22/2015	8:20 AM
bp-bd4c3d76-8a2a-4352-8af3-920492150722
	7/22/2015	8:19 AM
bp-b398ef59-f8e3-483d-b2d9-43ae42150722
	7/22/2015	8:18 AM
bp-5465c612-dcda-483b-b85f-88eb02150722
	7/22/2015	8:18 AM
fc8236f9-3207-48a1-aa2c-deb52a276d09
	7/22/2015	8:16 AM
169fc34f-a91d-4fce-ba0a-5c09330d82c7
	7/22/2015	8:04 AM
bp-94894e8a-5911-4053-9b1c-c1f692130929
	9/29/2013	4:56 PM
Flags: needinfo?(timw)
Thanks. The crash signature makes this the same as bug 1163132 which landed an exploratory patch.
bp-fa1a4b80-151e-4737-a879-774862150722 nsMsgFilterAfterTheFact::ContinueExecutionPrompt() 

So, was the whitelist using filters?  And can you easily resurrect that filter rule?
Or were you whitelisting junk processing?
Crash Signature: [@ nsMsgFilterAfterTheFact::ContinueExecutionPrompt() ]
Flags: needinfo?(timw)
(In reply to Wayne Mery (:wsmwk, use Needinfo for questions) from comment #7)
> Thanks. The crash signature makes this the same as bug 1163132 which landed
> an exploratory patch.
> bp-fa1a4b80-151e-4737-a879-774862150722 versoin 37.0b1
> nsMsgFilterAfterTheFact::ContinueExecutionPrompt() 
> 
> So, was the whitelist using filters?  And can you easily resurrect that
> filter rule?
> Or were you whitelisting junk processing?

but the signature changes in version 38
bp-5465c612-dcda-483b-b85f-88eb02150722 version 38.1.0
 nsCOMPtr_base::assign_with_AddRef(nsISupports*) | nsMsgApplyFiltersToMessages::RunNextFilter()
Crash Signature: [@ nsMsgFilterAfterTheFact::ContinueExecutionPrompt() ] → [@ nsMsgFilterAfterTheFact::ContinueExecutionPrompt() ] [@ nsCOMPtr_base::assign_with_AddRef(nsISupports*) | nsMsgApplyFiltersToMessages::RunNextFilter()]
Component: Untriaged → Filters
Tim it looks like your crashing has stopped.
Did you do something whihc helped it to stop?
Summary: 38.1.0 just auto-installed upon reboot of system - now TBIRD is crashing!!! → TBIRD 38.1.0 crashing in Filters
Crash Signature: [@ nsMsgFilterAfterTheFact::ContinueExecutionPrompt() ] [@ nsCOMPtr_base::assign_with_AddRef(nsISupports*) | nsMsgApplyFiltersToMessages::RunNextFilter()] → [@ nsMsgFilterAfterTheFact::ContinueExecutionPrompt() ] [@ nsCOMPtr_base::assign_with_AddRef(nsISupports*) | nsMsgApplyFiltersToMessages::RunNextFilter()] [@ nsMsgFilterAfterTheFact::ContinueExecutionPrompt ] [@ nsCOMPtr_base::assign_with_AddRef | nsM…
Status: UNCONFIRMED → RESOLVED
Closed: 9 years ago
Flags: needinfo?(timw)
Resolution: --- → DUPLICATE
See Also: → 1153820
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