Closed Bug 1187531 Opened 9 years ago Closed 9 years ago

Some antiviruses interfering with HTTPS on Firefox (and maybe also on other browsers) on Windows

Tracking

()

Status:

RESOLVED DUPLICATE of bug 1187534

People

(Reporter: mauricio, Unassigned)

Details

Mauricio Navarro Miranda

Reporter

Description

•

9 years ago

User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:41.0) Gecko/20100101 Firefox/41.0
Build ID: 20150724004006

Steps to reproduce:

I have seen this issue at least tree times on the last week.

Some antiviruses seem to cause issues with HTTPS traffic on Firefox and also other browsers (IE) in Windows.

1. Have Windows Installed.
2. Have any Firefox version installed on your Windows.
3. Have Avast! or Kaspersky installed.
4. Have Antivirus "HTTPS Scanning" tool enabled.
5. Try to enter google.com, as well as some other https-secured websites


Actual results:

some https-secured websites won't load at all, because of mozilla_pkix_error_not_yet_valid_issuer_certificate


Expected results:

Websites should load with no problem at all.

Hint: System date and browser date are both the same, in the present. I think avast! and kaspersky are like modifiyng ssl/tls trafic or certs info.

I'll try to attach about:support info from an user who managed to solve this issue on his machine, by disabling kaspersky https scanning.

Mauricio Navarro Miranda

Reporter

Comment 1

•

9 years ago

Someone on reddit had this very similar issue, with avast!
http://www.reddit.com/r/techsupport/comments/35x8bc/windows_8_certificate_errors_on_nearly_every/

Issue was solved by disabling avast! https scanning.

Mauricio Navarro Miranda

Reporter

Updated

•

9 years ago

OS: Unspecified → Windows 8

Hardware: Unspecified → All

Mauricio Navarro Miranda

Reporter

Comment 2

•

9 years ago

@alex_mayorga, as you use Windows... could you provide some additional info on this? :D
I'm still trying to get about:support info from original reporter.

Mauricio Navarro Miranda

Reporter

Comment 3

•

9 years ago

Original reporter made his own report. I'm clossing this one as a duplicate of that one:

https://bugzilla.mozilla.org/show_bug.cgi?id=1187534

Status: NEW → RESOLVED

Closed: 9 years ago

Resolution: --- → DUPLICATE

David Wilkerson

Comment 4

•

9 years ago

Raw Data

{
  "application": {
    "name": "Firefox",
    "version": "39.0",
    "buildID": "20150630154324",
    "userAgent": "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:39.0) Gecko/20100101 Firefox/39.0",
    "updateChannel": "release",
    "supportURL": "https://support.mozilla.org/1/firefox/39.0/WINNT/en-US/",
    "numTotalWindows": 1,
    "numRemoteWindows": 0,
    "remoteAutoStart": false
  },
  "crashes": {
    "submitted": [],
    "pending": 1
  },
  "modifiedPreferences": {
    "browser.cache.disk.smart_size.first_run": false,
    "browser.cache.disk.smart_size.use_old_max": false,
    "browser.cache.disk.capacity": 358400,
    "browser.cache.disk.filesystem_reported": 1,
    "browser.cache.frecency_experiment": 1,
    "browser.download.importedFromSqlite": true,
    "browser.download.useDownloadDir": false,
    "browser.fixup.domainwhitelist.chrome": true,
    "browser.places.smartBookmarksVersion": 7,
    "browser.search.suggest.enabled": false,
    "browser.sessionstore.upgradeBackup.latestBuildID": "20150630154324",
    "browser.sessionstore.restore_on_demand": false,
    "browser.startup.homepage_override.mstone": "39.0",
    "browser.startup.homepage": "https://google.com",
    "browser.startup.homepage_override.buildID": "20150630154324",
    "browser.tabs.loadInBackground": false,
    "browser.urlbar.suggest.history": false,
    "browser.urlbar.suggest.openpage": false,
    "browser.urlbar.autocomplete.enabled": false,
    "browser.urlbar.suggest.bookmark": false,
    "dom.allow_scripts_to_close_windows": true,
    "dom.max_script_run_time": 0,
    "dom.mozApps.used": true,
    "extensions.lastAppVersion": "39.0",
    "font.internaluseonly.changed": true,
    "gfx.direct3d.last_used_feature_level_idx": 0,
    "media.gmp-eme-adobe.lastUpdate": 1436915472,
    "media.gmp-gmpopenh264.lastUpdate": 1436915473,
    "media.gmp-gmpopenh264.version": "1.4",
    "media.gmp-eme-adobe.version": "11",
    "media.gmp-manager.lastCheck": 1437743403,
    "media.gmp-manager.buildID": "20150630154324",
    "network.cookie.prefsMigrated": true,
    "network.predictor.cleaned-up": true,
    "places.database.lastMaintenance": 1438384050,
    "places.history.expiration.transient_current_max_pages": 104858,
    "plugin.state.npcontentblocker": 2,
    "plugin.importedState": true,
    "plugin.state.nponlinebanking": 2,
    "plugin.disable_full_page_plugin_for_types": "application/pdf",
    "plugin.state.npvkplugin": 2,
    "print.printer_HP_Officejet_Pro_8600_(Network).print_evenpages": true,
    "print.printer_HP_Officejet_Pro_8600_(Network).print_plex_name": "",
    "print.printer_HP_Officejet_Pro_8600_(Network).print_edge_top": 0,
    "print.printer_HP_Officejet_Pro_8600_(Network).print_orientation": 0,
    "print.printer_HP_Officejet_Pro_8600_(Network).print_oddpages": true,
    "print.printer_HP_Officejet_Pro_8600_(Network).print_bgcolor": false,
    "print.printer_HP_Officejet_Pro_8600_(Network).print_edge_bottom": 0,
    "print.printer_HP_Officejet_Pro_8600_(Network).print_edge_left": 0,
    "print.printer_HP_Officejet_Pro_8600_(Network).print_in_color": true,
    "print.printer_HP_Officejet_Pro_8600_(Network).print_paper_name": "",
    "print.printer_HP_Officejet_Pro_8600_(Network).print_paper_height": " 11.00",
    "print.printer_HP_Officejet_Pro_8600_(Network).print_unwriteable_margin_right": 0,
    "print.printer_HP_Officejet_Pro_8600_(Network).print_paper_size_unit": 0,
    "print.printer_HP_Officejet_Pro_8600_(Network).print_colorspace": "",
    "print.printer_HP_Officejet_Pro_8600_(Network).print_duplex": 1515870810,
    "print.printer_HP_Officejet_Pro_8600_(Network).print_margin_right": "0.5",
    "print.printer_HP_Officejet_Pro_8600_(Network).print_edge_right": 0,
    "print.printer_HP_Officejet_Pro_8600_(Network).print_scaling": "  1.00",
    "print.printer_HP_Officejet_Pro_8600_(Network).print_bgimages": false,
    "print.printer_HP_Officejet_Pro_8600_(Network).print_resolution_name": "",
    "print.printer_HP_Officejet_Pro_8600_(Network).print_paper_size_type": 0,
    "print.printer_HP_Officejet_Pro_8600_(Network).print_command": "",
    "print.printer_HP_Officejet_Pro_8600_(Network).print_reversed": false,
    "print.printer_HP_Officejet_Pro_8600_(Network).print_margin_left": "0.5",
    "print.printer_HP_Officejet_Pro_8600_(Network).print_unwriteable_margin_bottom": 0,
    "print.printer_HP_Officejet_Pro_8600_(Network).print_resolution": 1515870810,
    "print.printer_HP_Officejet_Pro_8600_(Network).print_margin_top": "0.5",
    "print.printer_HP_Officejet_Pro_8600_(Network).print_shrink_to_fit": true,
    "print.printer_HP_Officejet_Pro_8600_(Network).print_page_delay": 50,
    "print.printer_HP_Officejet_Pro_8600_(Network).print_downloadfonts": false,
    "print.printer_HP_Officejet_Pro_8600_(Network).print_paper_data": 1,
    "print.printer_HP_Officejet_Pro_8600_(Network).print_unwriteable_margin_top": 0,
    "print.printer_HP_Officejet_Pro_8600_(Network).print_paper_width": "  8.50",
    "print.printer_HP_Officejet_Pro_8600_(Network).print_to_file": false,
    "print.printer_HP_Officejet_Pro_8600_(Network).print_margin_bottom": "0.5",
    "print.printer_HP_Officejet_Pro_8600_(Network).print_unwriteable_margin_left": 0,
    "privacy.sanitize.sanitizeOnShutdown": true,
    "privacy.clearOnShutdown.cookies": false,
    "privacy.sanitize.migrateFx3Prefs": true,
    "privacy.donottrackheader.enabled": true,
    "security.OCSP.enabled": 0,
    "security.default_personal_cert": "Select Automatically",
    "storage.vacuum.last.places.sqlite": 1436949330,
    "storage.vacuum.last.index": 1
  },
  "lockedPreferences": {},
  "graphics": {
    "numTotalWindows": 1,
    "numAcceleratedWindows": 0,
    "windowLayerManagerType": "Basic",
    "windowLayerManagerRemote": true,
    "numAcceleratedWindowsMessage": [
      ""
    ],
    "adapterDescription": "NVIDIA GeForce GTX 770",
    "adapterVendorID": "0x10de",
    "adapterDeviceID": "0x1184",
    "adapterSubsysID": "37763842",
    "adapterRAM": "4095",
    "adapterDrivers": "nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um",
    "driverVersion": "9.18.13.3182",
    "driverDate": "11-11-2013",
    "adapterDescription2": "",
    "adapterVendorID2": "",
    "adapterDeviceID2": "",
    "adapterSubsysID2": "",
    "adapterRAM2": "",
    "adapterDrivers2": "",
    "driverVersion2": "",
    "driverDate2": "",
    "isGPU2Active": false,
    "direct2DEnabled": false,
    "directWriteEnabled": false,
    "directWriteVersion": "6.2.9200.17292",
    "direct2DEnabledMessage": [
      ""
    ],
    "webglRendererMessage": [
      ""
    ],
    "info": {
      "AzureCanvasBackend": "skia",
      "AzureSkiaAccelerated": 0,
      "AzureFallbackCanvasBackend": "cairo",
      "AzureContentBackend": "cairo"
    }
  },
  "javaScript": {
    "incrementalGCEnabled": true
  },
  "accessibility": {
    "isActive": false,
    "forceDisabled": 0
  },
  "libraryVersions": {
    "NSPR": {
      "minVersion": "4.10.8",
      "version": "4.10.8"
    },
    "NSS": {
      "minVersion": "3.19.2 Basic ECC",
      "version": "3.19.2 Basic ECC"
    },
    "NSSUTIL": {
      "minVersion": "3.19.2",
      "version": "3.19.2"
    },
    "NSSSSL": {
      "minVersion": "3.19.2 Basic ECC",
      "version": "3.19.2 Basic ECC"
    },
    "NSSSMIME": {
      "minVersion": "3.19.2 Basic ECC",
      "version": "3.19.2 Basic ECC"
    }
  },
  "userJS": {
    "exists": true
  },
  "extensions": [
    {
      "name": "bestadblocker",
      "version": "1.0",
      "isActive": false,
      "id": "iVD@mz.edu"
    },
    {
      "name": "CutThhePriicee",
      "version": "2.4",
      "isActive": false,
      "id": "a@MAm.net"
    },
    {
      "name": "Dangerous Websites Blocker",
      "version": "4.5.1.379",
      "isActive": false,
      "id": "content_blocker_663BE84DBCC949E88C7600F63CA7F098@kaspersky.com"
    },
    {
      "name": "Safe Money",
      "version": "4.5.1.379",
      "isActive": false,
      "id": "online_banking_08806E753BE44495B44E90AA2513BDC5@kaspersky.com"
    },
    {
      "name": "Virtual Keyboard",
      "version": "4.5.1.379",
      "isActive": false,
      "id": "virtual_keyboard_07402848C2F6470194F131B0F3DE025E@kaspersky.com"
    }
  ],
  "experiments": []
}

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Some antiviruses interfering with HTTPS on Firefox (and maybe also on other browsers) on Windows

Categories

(Firefox :: Untriaged, defect)

Tracking

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People

(Reporter: mauricio, Unassigned)

References

Details

Crash Data

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User Story

Description

Comment 1

Updated

Comment 2

Comment 3

Comment 4