1188757 - After updating to Firefox 39 version sync keeps disconnecting

Status: RESOLVED WORKSFORME

(Firefox :: Sync, defect)

Description

[Anton]

Attachment: Firefox Sync.jpg

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:39.0) Gecko/20100101 Firefox/39.0
Build ID: 20150630154324

Steps to reproduce:

Updated my Firefox from 29 to 39 version. For more screenshots please see https://support.mozilla.org/en-US/questions/1073865 topic


Actual results:

everytime I close and open Firefox browser it disconnects me from Firefox Sync( on 3 different computers )


Expected results:

Sync be connected all the time

Comment 1

[Mark Hammond [:markh] [:mhammond]]

Thanks for the report! Would it be possible for you to attached a few of the most recent "error" logs from about:sync-log?

Comment 2

[Chris Karlof [:ckarlof]]

Attachment: user supplied error log

Comment 3

[Chris Karlof [:ckarlof]]

Mark, the user provided them here: https://support.mozilla.org/en-US/questions/1073865#question-reply

Comment 4

[Chris Karlof [:ckarlof]]

Anton, do you have your browser configured to clear saved passwords on exit? 

We have a bug with that, and have removed the ability to do that in future Firefox versions: https://bugzilla.mozilla.org/show_bug.cgi?id=1102184

If you don't want passwords saved, it's sufficient to just disable the Password Manager and Sync will work properly.

Comment 5

[Mark Hammond [:markh] [:mhammond]]

Can you please visit about:config and find the value for the preference "privacy.clearOnShutdown.passwords" - if that is true it would explain the problem as the Sync credentials are being deleted at shutdown.

If that's false, can you please visit about:preferences#security, hit the "Saved Passwords" entry and see if there is a "chrome://FirefoxAccounts" entry there, both when you get the initial error and immediately after re-entering your password.  (Please don't paste the contents of that entry into a bug, as it holds the "keys" necessary to get at your Sync data)

Comment 6

[Anton]

Attachment: Firefox Settings.jpg

Privacy Settings

Comment 7

[Anton]

Hello Chris,

Yes I do, but I don't really use that option, I prefer Sticky Passwords instead, I'll try to untick that then 

please see attached screenshot with the rest of my settings(privacy) if you need

Comment 8

[Anton]

Hi again guys,

that has helped, thanks a lot to both.

Is there a simple fix like this for the Firefox Pocket option? When you get signed out every single time you restart Firefox?

Thanks

Comment 9

[Ryan Kelly [:rfkelly]]

IIRC the pocket integration uses a cookie on getpocket.com for authentication, do you have some customized cookie settings that might explain this?  (That's just a guess, based on bits of the pocket integration code I happened to be perusing)

Comment 10

[Anton]

ok I see how it works now, thanks a lot for your help, this is now fixed

Thanks to all, this ticket can be now closed

Have a nice day