Closed Bug 1196582 Opened 9 years ago Closed 2 years ago

Message window jitters when scrolling up and down with New version 38.2

Categories

(Thunderbird :: Message Reader UI, defect)

Product:
Thunderbird
Component:
Message Reader UI
Version:
38 Branch
Type:
defect
Priority:
Not set
Severity:
normal

Tracking

(Not tracked)

Status:
RESOLVED WORKSFORME

People

(Reporter: support, Unassigned)

Details

(Keywords: regression, regressionwindow-wanted, Whiteboard: [regession:TB38.2.0]) 

User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/44.0.2403.155 Safari/537.36

Steps to reproduce:

Open any message that needs to scroll to view complete message.


Actual results:

Message window jitters, appears wavy, like it is being viewed underwater.


Expected results:

Clear message when scrolling.
Does it happen if you start Thunderbird in safe mode?
https://support.mozilla.org/en-US/kb/safe-mode
Yes it did continue in the same manner in safe mode.
What if you enable hardware acceleration at options | advanced | general  and restart Thunderbird?
Hardware acceleration is enabled.
Are we any closer to resolving this issue?
Any status update?
Is no one going to resolve this issue? It is still happening in the latest version 38.3

A response would be appreciated.
(In reply to Wayne Mery (:wsmwk, use Needinfo for questions) from comment #3)
> What if you enable hardware acceleration at options | advanced | general 
> and restart Thunderbird?

And if you _disable_ it?


(In reply to JP from comment #7)
> Is no one going to resolve this issue? It is still happening in the latest
> version 38.3

no one else is reporting seeing it
I don't see how. I keep reverting back to version 38.1 which is that last version that the screen does not jitter (like you are looking at it thru water) using. It is not just this computer. This condition is on every PC that I use. This condition also appears on customers PC's. I have disabled the automatic updates on all of my customers PC's because of this issue. So when you say no one else is reporting this, does not mean it is not happening to others. My customers call me for support, however, this is clearly not something I am able to fix. Thus, I am reporting it to Mozilla. I don't think you want every one of my customers filing the same report. That would be ridiculous.
you state the obvious, which does not contradict what I wrote.

What happens if you _disable_ acceleration? (which should be your default if you also tested a version 38.3.0)

If it still happens, please post what is shown in help | Troubleshooting
Component: Untriaged → Message Reader UI
Keywords: regression, regressionwindow-wanted
Whiteboard: [regession:TB38.2.0]
It still jitters/shakes when scrolling in a message window. Hardware acceleration is not enabled. (NO check mark) Below is the information you requested.


  Application Basics

    Name: Thunderbird
    Version: 38.3.0
    User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:38.0) Gecko/20100101 Thunderbird/38.3.0
    Profile Folder: Show Folder

              (Local drive)
    Application Build ID: 20150928051427
    Enabled Plugins: about:plugins
    Build Configuration: about:buildconfig
    Memory Use: about:memory

  Mail and News Accounts
    account1:
      INCOMING: account1, , (imap) imap.secureserver.net:993, SSL, passwordCleartext
      OUTGOING: in.mailjet.com:465, SSL, passwordCleartext, true

    account2:
      INCOMING: account2, , (none) Local Folders, plain, passwordCleartext

    account3:
      INCOMING: account3, , (imap) imap.secureserver.net:993, SSL, passwordCleartext
      OUTGOING: in.mailjet.com:465, SSL, passwordCleartext, true

    account5:
      INCOMING: account5, , (imap) imap.secureserver.net:993, SSL, passwordCleartext
      OUTGOING: in.mailjet.com:587, plain, passwordCleartext, true

    account6:
      INCOMING: account6, , (imap) imap.secureserver.net:993, SSL, passwordCleartext
      OUTGOING: in.mailjet.com:587, plain, passwordCleartext, true
      OUTGOING: in.mailjet.com:587, plain, passwordCleartext, false

    account7:
      INCOMING: account7, , (imap) imap-mail.outlook.com:993, SSL, passwordCleartext
      OUTGOING: smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true

    account8:
      INCOMING: account8, , (imap) imap.aol.com:993, SSL, passwordCleartext
      OUTGOING: smtp.aol.com:587, alwaysSTARTTLS, passwordCleartext, true

    account10:
      INCOMING: account10, , (imap) imap.secureserver.net:993, SSL, passwordCleartext
      OUTGOING: in.mailjet.com:587, plain, passwordCleartext, true

  Crash Reports
    http://crash-stats.mozilla.com/report/index/bp-c07dbdec-96bf-42ea-acf6-362ba2151003 (10/3/2015)
    http://crash-stats.mozilla.com/report/index/bp-0e39fde3-fd3d-493d-b1cf-716222151003 (10/3/2015)
    http://crash-stats.mozilla.com/report/index/bp-e218ca1a-99d3-47ec-abd6-4fe222151003 (10/3/2015)
    http://crash-stats.mozilla.com/report/index/bp-51c10fb4-bd35-413c-aa59-e32632151003 (10/2/2015)
    http://crash-stats.mozilla.com/report/index/bp-aa6387ce-9f18-46c1-8750-7fbc82150901 (9/1/2015)

  Extensions
    Account Colors, 9.1, true, accountcolors@DW-dev
    Auto Resize Image, 0.13.7, true, AutoResizeImage@gmail.com
    Clippings, 4.1.2.1-signed, true, {91aa5abe-9de4-4347-b7b5-322c38dd9271}
    Contact Photos, 0.1.11, true, contactphotos@pirules.org
    Contact Tabs, 2.0.12, true, contacttabs@janek.org
    DKIM Verifier, 1.3.6, true, dkim_verifier@pl
    Dropbox for Filelink, 1.0.1, true, thunderbird-filelink-dropbox@mikeconley.ca
    ExternalTemplateLoader, 0.4.4, true, {aaf23341-212c-43c4-8824-e51cfe051345}
    gContactSync, 2.0.7, true, gContactSync@pirules.net
    Google Tasks Sync, 0.5.2, true, google_tasks_sync@tomasz.lewoc
    Hide Local Folders, 1.04, true, hide-local-folders@alexcabal.com
    Lightning, 4.0.2.1, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
    Mailbox Alert, 0.16.4, true, {9c21158b-2c76-4d0a-980a-c51fc9cefaa7}
    Manually sort folders, 1.1, true, tbsortfolders@xulforum.org
    Menu On Top, 1.1, true, menuOnTop@agrude.com
    NestedQuote Remover, 0.8.12, true, {12a1584b-2123-473d-8752-e82e74e3cb1b}
    Personas Plus, 1.7.3.1-signed, true, personas@christopher.beard
    Provider for Google Calendar, 1.0.4, true, {a62ef8ec-5fdc-40c2-873c-223b8a6925cc}
    Reply Monitor, 0.6, true, replymanager@lin.han
    Reply to All as Cc, 1.4, true, reply-to-all-as-cc@clear-code.com
    Saved Password Editor, 2.9.3, true, savedpasswordeditor@daniel.dawson
    Signature Switch, 1.6.13, true, {2ab1b709-ba03-4361-abf9-c50b964ff75d}
    Stationery, 0.8.6.2, true, {d0e38b3a-0d60-46bf-bf01-83d4ba041015}
    Tag Toolbar, 0.8.35, true, {61A64500-335C-418D-8FCB-E072A9ABF3DA}
    Theme Font & Size Changer, 41.1, true, {f69e22c7-bc50-414a-9269-0f5c344cd94c}

  Important Modified Preferences

    Name: Value

      accessibility.typeaheadfind.flashBar: 0
      browser.cache.disk.capacity: 358400
      browser.cache.disk.smart_size_cached_value: 358400
      browser.cache.disk.smart_size.first_run: false
      browser.cache.disk.smart_size.use_old_max: false
      extensions.lastAppVersion: 38.3.0
      font.internaluseonly.changed: false
      font.name.monospace.el: Consolas
      font.name.monospace.tr: Consolas
      font.name.monospace.x-baltic: Consolas
      font.name.monospace.x-central-euro: Consolas
      font.name.monospace.x-cyrillic: Consolas
      font.name.monospace.x-unicode: Consolas
      font.name.monospace.x-western: Times New Roman
      font.name.sans-serif.el: Calibri
      font.name.sans-serif.tr: Calibri
      font.name.sans-serif.x-baltic: Calibri
      font.name.sans-serif.x-central-euro: Calibri
      font.name.sans-serif.x-cyrillic: Calibri
      font.name.sans-serif.x-unicode: Calibri
      font.name.sans-serif.x-western: Times New Roman
      font.name.serif.el: Cambria
      font.name.serif.tr: Cambria
      font.name.serif.x-baltic: Cambria
      font.name.serif.x-central-euro: Cambria
      font.name.serif.x-cyrillic: Cambria
      font.name.serif.x-unicode: Cambria
      font.size.fixed.el: 14
      font.size.fixed.tr: 14
      font.size.fixed.x-baltic: 14
      font.size.fixed.x-central-euro: 14
      font.size.fixed.x-cyrillic: 14
      font.size.fixed.x-unicode: 14
      font.size.fixed.x-western: 14
      font.size.variable.el: 17
      font.size.variable.tr: 17
      font.size.variable.x-baltic: 17
      font.size.variable.x-central-euro: 17
      font.size.variable.x-cyrillic: 17
      font.size.variable.x-unicode: 17
      font.size.variable.x-western: 14
      gfx.direct3d.last_used_feature_level_idx: 0
      mail.openMessageBehavior.version: 1
      mail.winsearch.firstRunDone: true
      mailnews.database.global.datastore.id: e964c9cf-69ec-40fe-a700-c6ac3d7d42d
      mailnews.database.global.views.global.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
      network.cookie.prefsMigrated: true
      network.predictor.cleaned-up: true
      places.database.lastMaintenance: 1445470863
      places.history.enabled: false
      places.history.expiration.transient_current_max_pages: 104858
      plugin.importedState: true
      plugin.state.flash: 0
      plugin.state.nprcmsplugin: 0
      print.printer_Brother_HL-2270DW_series.print_bgcolor: false
      print.printer_Brother_HL-2270DW_series.print_bgimages: false
      print.printer_Brother_HL-2270DW_series.print_colorspace:
      print.printer_Brother_HL-2270DW_series.print_command:
      print.printer_Brother_HL-2270DW_series.print_downloadfonts: false
      print.printer_Brother_HL-2270DW_series.print_duplex: 1515870810
      print.printer_Brother_HL-2270DW_series.print_edge_bottom: 0
      print.printer_Brother_HL-2270DW_series.print_edge_left: 0
      print.printer_Brother_HL-2270DW_series.print_edge_right: 0
      print.printer_Brother_HL-2270DW_series.print_edge_top: 0
      print.printer_Brother_HL-2270DW_series.print_evenpages: true
      print.printer_Brother_HL-2270DW_series.print_footercenter:
      print.printer_Brother_HL-2270DW_series.print_footerleft: &PT
      print.printer_Brother_HL-2270DW_series.print_footerright: &D
      print.printer_Brother_HL-2270DW_series.print_headercenter:
      print.printer_Brother_HL-2270DW_series.print_headerleft: &T
      print.printer_Brother_HL-2270DW_series.print_headerright: &U
      print.printer_Brother_HL-2270DW_series.print_in_color: true
      print.printer_Brother_HL-2270DW_series.print_margin_bottom: 0.5
      print.printer_Brother_HL-2270DW_series.print_margin_left: 0.5
      print.printer_Brother_HL-2270DW_series.print_margin_right: 0.5
      print.printer_Brother_HL-2270DW_series.print_margin_top: 0.5
      print.printer_Brother_HL-2270DW_series.print_oddpages: true
      print.printer_Brother_HL-2270DW_series.print_orientation: 0
      print.printer_Brother_HL-2270DW_series.print_page_delay: 50
      print.printer_Brother_HL-2270DW_series.print_paper_data: 1
      print.printer_Brother_HL-2270DW_series.print_paper_height: 11.00
      print.printer_Brother_HL-2270DW_series.print_paper_name:
      print.printer_Brother_HL-2270DW_series.print_paper_size_type: 0
      print.printer_Brother_HL-2270DW_series.print_paper_size_unit: 0
      print.printer_Brother_HL-2270DW_series.print_paper_width: 8.50
      print.printer_Brother_HL-2270DW_series.print_plex_name:
      print.printer_Brother_HL-2270DW_series.print_resolution: 1515870810
      print.printer_Brother_HL-2270DW_series.print_resolution_name:
      print.printer_Brother_HL-2270DW_series.print_reversed: false
      print.printer_Brother_HL-2270DW_series.print_scaling: 1.00
      print.printer_Brother_HL-2270DW_series.print_shrink_to_fit: true
      print.printer_Brother_HL-2270DW_series.print_to_file: false
      print.printer_Brother_HL-2270DW_series.print_unwriteable_margin_bottom: 0
      print.printer_Brother_HL-2270DW_series.print_unwriteable_margin_left: 0
      print.printer_Brother_HL-2270DW_series.print_unwriteable_margin_right: 0
      print.printer_Brother_HL-2270DW_series.print_unwriteable_margin_top: 0

  Graphics

      Adapter Description: Intel(R) HD Graphics
      Vendor ID: 0x8086
      Device ID: 0x0106
      Adapter RAM: Unknown
      Adapter Drivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
      Driver Version: 9.17.10.4229
      Driver Date: 5-27-2015
      Direct2D Enabled: false
      DirectWrite Enabled: false (10.0.10240.16430)
      ClearType Parameters: ClearType parameters not found
      WebGL Renderer: false
      GPU Accelerated Windows: 0

      AzureCanvasBackend: skia
      AzureSkiaAccelerated: 0
      AzureFallbackCanvasBackend: cairo
      AzureContentBackend: cairo

  JavaScript

  Incremental GC: 1

  Accessibility

    Activated: 0
    Prevent Accessibility: 0

  Library Versions

      Expected minimum version
      Version in use

      NSPR
      4.10.8
      4.10.8

      NSS
      3.19.2 Basic ECC
      3.19.2 Basic ECC

      NSS Util
      3.19.2
      3.19.2

      NSS SSL
      3.19.2 Basic ECC
      3.19.2 Basic ECC

      NSS S/MIME
      3.19.2 Basic ECC
      3.19.2 Basic ECC
Please create a new profile and test with one imap account, with both HW acceleration on and off.
Please see https://support.mozilla.org/en-US/kb/using-multiple-profiles

If it still fails, please try the beta from https://www.mozilla.org/en-US/thunderbird/channel/
It should install into it's own Thunderbird directory.
Test Results:

Created new profile: - Test with HW acceleration ON & OFF, no change. Produced same results.

Downloaded Beta: - Used same NEW profile created. Page displayed correctly. Version 42.0


Now the question, when will this version be released to the stable channel, so I may utilize add-ons?

Thanks, JP
Thanks for testing. Can you attach a screen shot of this condition to the bug report?


(In reply to JP from comment #13)
> Downloaded Beta: - Used same NEW profile created. Page displayed correctly.
> Version 42.0
> Now the question, when will this version be released to the stable channel,
42 doesn't become production until it evolves to 45, which then releases in March

However if the precise cause is identified and the problem severe for enough users then it might be made available in version 38.  But that cannot happen until we know which patch caused the problem. I found nothing in the 38.2.0 checkins http://mzl.la/1J9aZyD that is overly suspicious. Though maybe bug 1105807

> so I may utilize add-ons?
Which addons fail?
I have enabled addons and they appear to be working satisfactorily.

I originally had them disabled to test the beta release.

One thing I did notice is the "Remote Content" feature seems to still prompt with the "Options" box when there is none to add to the exceptions list, other than the actual email address.

WFM per comment 13

Status: UNCONFIRMED → RESOLVED
Closed: 2 years ago
Resolution: --- → WORKSFORME
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