1203169 - Firefox blanks out under windows 10.

Status: RESOLVED WORKSFORME

(Core :: Graphics, defect, P3)

Description

[John Eickhoff]

User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:40.0) Gecko/20100101 Firefox/40.0
Build ID: 20150826023504

Steps to reproduce:

I don't know how to reproduce it.  It has happened again and again over time.  Kind of like a memory leak that happens over time.  It could happen when I have changed computers via a KVM but just switching for a time and coming back does not say it will happen.  



Actual results:

The screen goes wacky.   Mostly losing everything and just being blank.  At times when you mouse over it things will reappear and disappear.   the  Minimize,  Maximize and X at the top right are mostly what shows back up by mouse over.   The screen contents are blank.  Sometimes they are functional and sometimes they are not.   sometimes you can exit the browser from the task bar and sometimes you have to kill it in task manager.   When you restart it it is fine.  If you start another firefox window up while this happening the new window will not function either.  

AMD Radeon HD 7700 Series (Card not onboard).  
Windows 10
8Gig Memory
Quad Core AMD A8-5500 APU
Typically Outlook 2007 and possibly (Media Player, Google Music Player or Amazon Music) and then background processes MyPhone Explorer, Brother Control Center 4, Memeo Backup, Call Clerk  and Mighty text are running


Expected results:

The Web page should have continued to display as it was.   The Window should respond normally.  I am not trying to display a new page just look at what was already in the browser and had originally displayed correctly.    

Other windows not related to firefox continue to work correctly with no issues.

Comment 1

[John Eickhoff]

Attachment: Screen Print of issue

Comment 2

[John Eickhoff]

Attachment: 2nd Screen print caused by moving the mouse over firefox window

Comment 3

[Loic]

Graphics issue. Type about:support in the location bar and copy here the section "graphics".

Comment 4

[MR]

Hey Loic, since the originator hadn't followed up yet and I've had the same bug show up (in Win 7 Pro), here's some info you may be interested in:
Graphics
Adapter Description	Intel(R) HD Graphics
Adapter Drivers	igdumd64 igd10umd64 igdumdx32 igd10umd32
Adapter RAM	Unknown
Asynchronous Pan/Zoom	none
Device ID	0x0046
Direct2D Enabled	true
DirectWrite Enabled	true (6.2.9200.17461)
Driver Date	1-10-2012
Driver Version	8.15.10.2622
GPU #2 Active	false
GPU Accelerated Windows	1/1 Direct3D 11 (OMTC)
Subsys ID	215a17aa
Supports Hardware H264 Decoding	true
Vendor ID	0x8086
WebGL Renderer	Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D9Ex vs_3_0 ps_3_0)
windowLayerManagerRemote	true
AzureCanvasBackend	direct2d 1.1
AzureContentBackend	direct2d 1.1
AzureFallbackCanvasBackend	cairo
AzureSkiaAccelerated	0

Comment 5

[Loic]

Hi MR. Could you try to update your Intels drivers, please.

Comment 6

[Lee Salzman [:lsalzman]]

The symptoms described more or less line up with what has been noted to occur on out of memory situations. Once memory is constrained, allocation of surfaces in the backend will start to fail, and so rendering of things in general will fail. That would be my initial guess of what is going on.

I wonder if there is some sort of memory leak occurring here? If so, it would probably show up in other bug reports as well.

Comment 7

[John Eickhoff]

Sorry I had not gotten back.  It does continue to happen.  My drivers are up to date (at least video).  Java is up to date.  I don't know if it has to do with certain web pages that continue to process in the back ground or it is just any web page.   It is only the firefox screen that is messed up. All other applications continue to work.

Comment 8

[John Eickhoff]

Adapter Description	AMD Radeon HD 7700 Series
Adapter Drivers	aticfx64 aticfx64 aticfx64 amdxc64 aticfx32 aticfx32 aticfx32 amdxc32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
Adapter RAM	1024
Asynchronous Pan/Zoom	none
Device ID	0x683f
Direct2D Enabled	true
DirectWrite Enabled	true (10.0.10240.16430)
Driver Date	8-3-2015
Driver Version	15.200.1062.1004
GPU #2 Active	false
GPU Accelerated Windows	2/2 Direct3D 11 (OMTC)
Subsys ID	32421682
Supports Hardware H264 Decoding	true
Vendor ID	0x1002
WebGL Renderer	Google Inc. -- ANGLE (AMD Radeon HD 7700 Series Direct3D11 vs_5_0 ps_5_0)
windowLayerManagerRemote	true
AzureCanvasBackend	direct2d 1.1
AzureContentBackend	direct2d 1.1
AzureFallbackCanvasBackend	cairo
AzureSkiaAccelerated	0

Comment 9

[MR]

The Disable HWA workaround has hidden the issue for about a day.

My drivers are up to date, based on this reference:
http://support.lenovo.com/us/en/downloads/ds018868

On the memory topic, thinking it may have been that also I had tried the old reboot approach & then restarted Firefox (41.0.1 CCK - IBM) but the symptom was still there.  Could still be a video memory handling bug however.

This may not be helpful, but last time I was on the debug side of a similar looking issue it was somewhere near the canvas rendering part of java code. Then & now, moving the mouse around caused at least some of the video to render around the mouse.

Comment 10

[John Eickhoff]

I had reinstalled the Video drivers hoping that might do something.   But it happened again just now.   

I was sitting on Amazons main page (www.amazon.com).  Only 1 tab.  No other instances of firefox were running.  

It still only impacts firefox other applications work fine while the condition is happening.   Closing firefox and restarting it corrects the issue.  The screen had gone to sleep which may be connected.  When I moved the mouse around bringing the screen back firefox was wacky.

Comment 11

[u279076]

Comment 10 sounds a lot like a driver reset issue. Jeff, what do you think?

Comment 12

[John Eickhoff]

I also had 3 addins that I have now removed.

Add Block Plus
EWallet
HTML 5 Notifications

Comment 13

[Gregory Pappas [:gregp]]

Unable to reproduce in current versions.