1212751 - Can't access to the "?" button, "options" don't open any windows when clicking on it, and writing button doen't open any window.

Status: RESOLVED INCOMPLETE

(Thunderbird :: Untriaged, defect)

Description

[PAILLARD]

Attachment: bug_thundirbird.JPG

User Agent: Mozilla/5.0 (Windows NT 5.1; rv:41.0) Gecko/20100101 Firefox/41.0
Build ID: 20150929144111

Steps to reproduce:

- Open thunderbird 
- trying to read messages on the homepage (freeze)
- "?" button is not available, options don't open any window
- write button doesn't respond
- you need to open a new signet to read your messages

Comment 1

[Wayne Mery (:wsmwk)]

PAILLARD, did you do a manual update to 38.3.0?

Comment 2

[PAILLARD]

(In reply to Wayne Mery (:wsmwk, use Needinfo for questions) from comment #1)
> PAILLARD, did you do a manual update to 38.3.0?

Yes i did ! We have the same problem on 3 different computers of our network (2 on xp , 1 on seven pro)... the other ones haven't any problem (not update).

Comment 3

[Wayne Mery (:wsmwk)]

Sounds like maybe it was an addon.
Had you tried safe mode?   https://support.mozilla.org/en-US/kb/safe-mode-thunderbird
And do you still see this problem?

Comment 4

[Phoenix]

Resolved per whiteboard