1213590 - Sync not working

Status: RESOLVED WORKSFORME

(Firefox :: Sync, defect)

Description

[office]

What did you do?
================
1. I reinstalled windows
2. I installed firefox developer
3. I logged in and hit sync

What happened?
==============
nothing, my bookmarks are not here the history is missing, basically nothing happened

What should have happened?
==========================
It should show me all my bookmarks and history etc

Is there anything else we should know?
======================================

Comment 1

[Andre Klapper]

Hi reporter, 
unfortunately this report is not very useful because it does not describe the problem well. If you have time and can still reproduce the problem, please read https://developer.mozilla.org/en-US/docs/Mozilla/QA/Bug_writing_guidelines and add a more useful description to this report.

Comment 2

[Mark Hammond [:markh] [:mhammond]]

Also, please see https://philikon.wordpress.com/2011/06/13/how-to-file-a-good-sync-bug/ for how to extract Sync logs you can attach here, which will give us information to help diagnose the problem.

Comment 3

[office]

I managed to make it work by copying the old profile to the new install.
I reported now another bug in developer with 43.0a2 (2015-10-20) cannot change tabs on click :))

Comment 4

[Mark Hammond [:markh] [:mhammond]]

(In reply to office from comment #3)
> I managed to make it work by copying the old profile to the new install.
> I reported now another bug in developer with 43.0a2 (2015-10-20) cannot
> change tabs on click :))

Thanks for the update - closing as WFM given it's now working and the original problem isn't actionable without logs.