1218388 - reply to thread for rejected add-on isn't showing in review/submission tools

Status: RESOLVED FIXED

(Marketplace Graveyard :: Developer Pages, defect, P2)

Description

[Andrew Williamson [:eviljeff]]

This note:
    "Weird, may I know the testing environment? (device, build identifier...)
is developer mode on?"

Was a reply to my rejection of version 1.0 of system-sound-switch but the reply doesn't show in the review [2] or developer tools [1].

[1] https://marketplace.firefox.com/content/addon/dashboard/system-sound-switch
[2] https://marketplace.firefox.com/content/addon/review/system-sound-switch

Comment 1

[Kevin Ngo [:ngoke]]

I'll check it out ASAP, reply through the tools in the meantime.

Comment 2

[Andrew Williamson [:eviljeff]]

(In reply to Kevin Ngo [:ngoke] from comment #1)
> I'll check it out ASAP, reply through the tools in the meantime.

my reply to his (unseen) reply didn't work cia the tools either.  Might be something to do with it being a rejected version or the add-on not having a current/latest version.

Comment 3

[Kevin Ngo [:ngoke]]

What happens when you try to put a note in the tools (e.g., response status code of the POST)?

Comment 4

[Andrew Williamson [:eviljeff]]

(In reply to Kevin Ngo [:ngoke] from comment #3)
> What happens when you try to put a note in the tools (e.g., response status
> code of the POST)?

looks like its working now - not sure what else fixed it.

Comment 5

[Andrew Williamson [:eviljeff]]

Re-opening this - the original problem, of developer replies not appearing - is still happening.  Trying to get further clarification of the origins (email or website) from the developer.

Can provide some sample thread IDs if that helps?

Comment 6

[Kevin Ngo [:ngoke]]

Looking into this.

Comment 7

[Kevin Ngo [:ngoke]]

I fixed so that reviewer replies are visible. Before they were being set as internal.

Investigating developer replies.

Comment 8

[Andrew Williamson [:eviljeff]]

I've just experienced this with an app too - 
https://marketplace.firefox.com/comm/thread/35130 is missing a reply "Do you have a "Music" folder on your sd?"

Comment 9

[Kevin Ngo [:ngoke]]

ok, waiting on db creds to find out exactly what's up

Comment 10

[Kevin Ngo [:ngoke]]

Found the issue, it was a regression: https://github.com/mozilla/zamboni/pull/3432

Comment 11

[Kevin Ngo [:ngoke]]

The notes are created, just not showing up in the endpoints.

Comment 12

[Kevin Ngo [:ngoke]]

https://github.com/mozilla/zamboni/pull/3432

Comment 13

[Kevin Ngo [:ngoke]]

STR:

On content tools, have a reviewer account and a non-reviewer developer account.

1. Ensure that reviewers can see developer comments.
2. Ensure that developers can see reviewer comments.