1226469 - Firefox title bar and window distorted

Status: RESOLVED WORKSFORME

(Core :: Graphics, defect)

Description

[demondante.higgs05]

Attachment: wtffirefox.JPG

User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:42.0) Gecko/20100101 Firefox/42.0
Build ID: 20151029151421

Steps to reproduce:

The issue usually occurs when I minimize firefox and then restore it.  Sometimes it will also happen when simply regaining focus after losing focus and disappearing behind another window


Actual results:

The screen and toolbar view will not display correctly.  The objects in firefox's window (for example the bookmark buttons and file menu items) will reappear only after running my mouse over them, but the graphical glitch will remain until I once again perform the same action which caused it to occur, ie minimize then restore the window.  I have been having this issue ever since I started using windows 10 and it is really starting to damage my calm.


Expected results:

oh I don't know, how about displaying the window correctly.  Baby steps mozilla.  The attached image shows mozilla's title and toolbar area located at top of the window, where you can see even the minimize, maximize, and exit buttons are visually distorted.  I would have expected an issue like this to be reported/solved sooner, but oh well.

Comment 1

[Sebastian Hengst [:aryx] (needinfo me if it's about an intermittent or backout)]

Thank you for the report. That seems to be an issue related to the graphics drivers. Please check for new graphics driver and install them like described in https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

Then restart the computer and launch Firefox again. If you still see the issue, please provide these information here:
https://support.mozilla.org/en-US/kb/use-troubleshooting-information-page-fix-firefox

Comment 2

[demondante.higgs05]

Thank you fort your response sir.  I was pretty sure it was a graphic card (whether it was driver or hardware failure) issue, due to the nature of the issue.  I use a automatic driver update program (ioBit driver booster 3) to keep my drivers up to date with the most current drivers, yet this is still occurring.  This seems to be only an issue with windows 10, so could it be an issue with graphics driver and windows 10 comparability?

Comment 3

[Sebastian Hengst [:aryx] (needinfo me if it's about an intermittent or backout)]

The graphics driver might behave differently on Windows 10 compared to previous versions. Please provide th information from the Troubleshooting Information page like described here:
https://support.mozilla.org/en-US/kb/use-troubleshooting-information-page-fix-firefox
That enables developers to check if similar hardware has the same issues.

Comment 4

[demondante.higgs05]

my bad.  I believe this is the information you asked for?:

Application Basics
------------------

Name: Firefox
Version: 42.0
Build ID: 20151029151421
Update Channel: release
User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:42.0) Gecko/20100101 Firefox/42.0
Multiprocess Windows: 0/4 (default: false)
Safe Mode: false

Crash Reports for the Last 3 Days
---------------------------------

All Crash Reports

Extensions
----------

Name: 1-Click YouTube Video Downloader
Version: 2.4.0.1-signed
Enabled: true
ID: [e-mail]

Name: Add to Wunderlist
Version: 3.1.0.1-signed
Enabled: true
ID: jid1-3gu11JeYBiIuJA@jetpack

Name: Advanced SystemCare Surfing Protection
Version: 2.0
Enabled: true
ID: [e-mail]

Name: Configuration Mania
Version: 1.23.2015110501
Enabled: true
ID: {c4d362ec-1cff-4ca0-9031-99a8fad7995a}

Name: Copy As Plain Text
Version: 1.0.9.1-signed
Enabled: true
ID: {1a5dabbd-0e74-41da-b532-a364bb552cab}

Name: DOM Inspector
Version: 2.0.16
Enabled: true
ID: [e-mail]

Name: Download Panel Tweaks
Version: 1.3
Enabled: true
ID: [e-mail]

Name: EverSync - Sync bookmarks, backup your favorites.
Version: 6.6.3
Enabled: true
ID: [e-mail]

Name: Firebug
Version: 2.0.13
Enabled: true
ID: [e-mail]

Name: Free Memory
Version: 0.96.1
Enabled: true
ID: jid1-n85lxPv1NAWVTQ@jetpack

Name: Google Translator for Firefox
Version: 2.1.0.5.1
Enabled: true
ID: [e-mail]

Name: InspectorWidget
Version: 4.38.20150523.1-signed
Enabled: true
ID: {c671b520-abe9-11d8-8ebc-000c6e787bf7}

Name: Integrated Inbox for Gmail & Google Apps
Version: 3.8.3
Enabled: true
ID: {28197867-b1ef-4140-8e3b-55c45b9c8460}

Name: LastPass
Version: 3.2.21
Enabled: true
ID: [e-mail]

Name: Make Link
Version: 11.03.1-signed
Enabled: true
ID: {0B6B0D55-DFAC-4006-AEE6-25667F55A2A8}

Name: MozRepl
Version: 1.1.2.1-signed
Enabled: true
ID: [e-mail]

Name: RightToClick
Version: 2.9.5.1-signed
Enabled: true
ID: {cd617375-6743-4ee8-bac4-fbf10f35729e}

Name: S3.Google Translator
Version: 5.13
Enabled: true
ID: s3google@translator

Name: Site Launcher
Version: 2.8.6
Enabled: true
ID: {20291fcc-1471-46c8-8213-5911f5ce6d67}

Name: Video DownloadHelper
Version: 5.4.2
Enabled: true
ID: {b9db16a4-6edc-47ec-a1f4-b86292ed211d}

Name: View Source Chart
Version: 3.05.1-signed
Enabled: true
ID: {68836a21-fc7d-4ea1-a065-7efabd99d414}

Name: Web Developer
Version: 1.2.5.1-signed
Enabled: true
ID: {c45c406e-ab73-11d8-be73-000a95be3b12}

Name: Lazarus: Form Recovery
Version: 2.3.1-signed
Enabled: false
ID: [e-mail]

Name: Outlook Button
Version: 1.1.1-signed
Enabled: false
ID: {8f7dd41a-0441-4e16-a7d0-f25deb928fb1}

Name: ReloadEvery
Version: 28.0.2.1-signed
Enabled: false
ID: {888d99e7-e8b5-46a3-851e-1ec45da1e644}

Name: Tile Tabs
Version: 13.3
Enabled: false
ID: tiletabs@DW-dev

Graphics
--------

Adapter Description: Intel(R) HD Graphics 5500
Adapter Description (GPU #2): NVIDIA GeForce GTX 850M
Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
Adapter Drivers (GPU #2): nvd3dumx,nvwgf2umx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um,nvwgf2um
Adapter RAM: Unknown
Adapter RAM (GPU #2): 4095
Asynchronous Pan/Zoom: none
Device ID: 0x1616
Device ID (GPU #2): 0x1391
Direct2D Enabled: true
DirectWrite Enabled: true (10.0.10240.16430)
Driver Date: 8-24-2015
Driver Date (GPU #2): 10-2-2015
Driver Version: 10.18.15.4279
Driver Version (GPU #2): 10.18.13.5850
GPU #2 Active: false
GPU Accelerated Windows: 4/4 Direct3D 11 (OMTC)
Subsys ID: 229d103c
Subsys ID (GPU #2): 229d103c
Supports Hardware H264 Decoding: true
Vendor ID: 0x8086
Vendor ID (GPU #2): 0x10de
WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 5500 Direct3D11 vs_5_0 ps_5_0)
windowLayerManagerRemote: true
AzureCanvasBackend: direct2d 1.1
AzureContentBackend: direct2d 1.1
AzureFallbackCanvasBackend: cairo
AzureSkiaAccelerated: 0

Important Modified Preferences
------------------------------

browser.cache.disk.capacity: 358400
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.cache.frecency_experiment: 4
browser.download.importedFromSqlite: true
browser.places.smartBookmarksVersion: 7
browser.sessionstore.upgradeBackup.latestBuildID: 20151029151421
browser.startup.homepage_override.buildID: 20151029151421
browser.startup.homepage_override.mstone: 42.0
browser.tabs.drawInTitlebar: false
dom.apps.reset-permissions: true
dom.disable_open_during_load: false
dom.mozApps.used: true
extensions.lastAppVersion: 42.0
font.internaluseonly.changed: true
gfx.direct3d.last_used_feature_level_idx: 0
gfx.driver-init.appVersion: 42.0
gfx.driver-init.deviceID: 0x1616
gfx.driver-init.driverVersion: 10.18.15.4279
gfx.driver-init.feature-d2d: true
gfx.driver-init.feature-d3d11: true
gfx.driver-init.status: 2
media.gmp-eme-adobe.abi: x86-msvc
media.gmp-eme-adobe.lastUpdate: 1448025792
media.gmp-eme-adobe.version: 15
media.gmp-gmpopenh264.abi: x86-msvc
media.gmp-gmpopenh264.lastUpdate: 1448025793
media.gmp-gmpopenh264.version: 1.5.1
media.gmp-manager.buildID: 20151029151421
media.gmp-manager.lastCheck: 1448116025
media.hardware-video-decoding.failed: false
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1448030087
places.history.expiration.transient_current_max_pages: 104858
plugin.disable_full_page_plugin_for_types: application/pdf,application/x-ica
plugin.importedState: true
privacy.donottrackheader.enabled: true
privacy.sanitize.migrateFx3Prefs: true
storage.vacuum.last.index: 1
storage.vacuum.last.places.sqlite: 1448030087

Important Locked Preferences
----------------------------

JavaScript
----------

Incremental GC: true

Accessibility
-------------

Activated: false
Prevent Accessibility: 0

Library Versions
----------------

NSPR
Expected minimum version: 4.10.10
Version in use: 4.10.10

NSS
Expected minimum version: 3.19.4 Basic ECC
Version in use: 3.19.4 Basic ECC

NSSSMIME
Expected minimum version: 3.19.4 Basic ECC
Version in use: 3.19.4 Basic ECC

NSSSSL
Expected minimum version: 3.19.4 Basic ECC
Version in use: 3.19.4 Basic ECC

NSSUTIL
Expected minimum version: 3.19.4
Version in use: 3.19.4

Experimental Features
---------------------

Comment 5

[demondante.higgs05]

If it helps, my video card is a Nvidea Geforce GTX 850M

Comment 6

[Mason Chang [Inactive] [:mchang]]

Could you plesae try without any add-ons and a clean profile?

http://kb.mozillazine.org/Creating_a_new_Firefox_profile_on_Windows

Thanks!

Comment 7

[Gregory Pappas [:gregp]]

Unable to reproduce